Booking and Communicating with the Landlord was a breeze. Apartment was exactly as advertised…read more Perfect location and beautiful place. However, after paying the "one week in advance" when I booked two weeks prior, I was not advised that I was going to be prevented from checking in until I paid the full balance, until I was 45 minutes away from the apartment. Despite it being an admitted clerical error (they neglected to follow up and advise of same) on their parts, Spotahome came across as ransom takers, and contacted the landlord as if I was trying to scam him and told him not to let me in until the received the payment. So I'm sitting in an Uber trying to make the payment before we arrived at the property. The landlord and I had already built a rapport and engaged in a WhatsApp video call a full week prior so he knew we weren't scammers and I knew he wasn't. Needless to say, because I was no longer in the US, and they don't have a way to conduct an EFT bank draft on a US Bank, my bank triggered a fraud alert when I used the link they sent via PayPal. I also incurred an addition $100 in top of my balance due, because of "conversion rates". Just an unnecessary and frustrating hassle that could have been handled before I left my home and headed over to London. I'd suggest they not only get a better process, but get a way to accept payments through other means besides PayPal and Stripe. They charge RIDICULOUS fees, and I was able to pay the deposit through the app, so why not the balance?

We had some concerns about the apartment we booked and cancelled our reservation after paying 1st…read moremonths rent and spotahome fee, however, we spoke to landlord directly and those concerns were addressed, we asked spotahome if we could keep our reservation after about an hour after we cancelled it. They assured us our reservation was not cancelled after all and since we paid, it was secured. ...Then they proceeded to keep the reservation cancelled so that we would have to make another and pay their fee a second time, not only that, they kept sending the same exact auto message on whatsapp reassuring us that it was not cancelled and it was confirmed regardless of the questions we asked via email, whatsapp, and on their website directly while adding their fee for a second time to the online booking. See image of added fees, confirmation message, and cancelled booking.

From the owner: vivienda2 esta especializada en la venta y el alquiler de inmuebles en madrid, en centro,…read moresalamanca, chamartin, chamberí y retiro principalmente.

Absolutely horrendous company! Once you leave the flat they try and rip you off like there's no…read moretomorrow. They charged me 350€ for cleaning the flat when in reality the flat was clean already when I left and the flat had 41m2. This price for cleaning a flat of this size when it was clean already (not perfectly but normal) is ridiculous and the invoice they sent just says "Cleaning, 350€", no amount of cleaning hours, no material, no nothing, absolutely unprofessional and simple fraud. They keep insisting the flat was not clean when I have pictures as proof that it was and witnesses. They are also trying to charge me for some repairs now they did when I have it in writing that everything was fine when I left the flat and gave them back the keys. Now suddenly, 2 months later they say it was not fine. I will surely make a hoja de reclamación, this is a fraud company! Avoid at all costs!

I have just had a terrible problem with Spain Select. We rented a beautiful apartment with AIRBNB…read moreand Spain Select and because of the Paris attacks we were advised to cancel for now. AIRBNB has a 50 0/0 cancellation fee which came out to $1400.00 that we lost. Our apartment was in Madrid Centro and now we are trying to get my daughter back and she needs to stay in the apartment that we already paid for and they are refusing and it is sitting empty on the same dates that we had it booked for and no one cares. Go to a hotel because even with most hotels you would only lose usually the first nights stay or they would have a heart and understand these uncertain times and why we cancelled. Now we have to pay for our daughter to stay the two nights in Madrid while losing $1400.00 . Just doesn't make sense to me .. So if all things go well, I guess AIRBNB is ok but if anything goes wrong I don't think their policies are good. Just to follow up. Spain Select came through and did offer to help. Once they started dialog with them I felt like I was finally talking to a human and not just sorry this is the way it is. They did offer something although it didn't work out(not because of Spain Select). I feel the policy that I am upset with is an AIRBNB policy and NOT Spain Select..

This company is now called Home club or Home select and they are the biggest rip off in Spain. My…read moredaughters rented from them for a year. We even paid a $200 biweekly made fee. They are now keeping my deposit of €3500 and telling me they need to repaint the furniture was cheap so after a year of use it basically broke. It was made of particleboard. But just the fact they had their own made going in their week after week and never mentioned any of these items to us or any of their concerns until the children had moved out and they decided to keep our deposit. Joke never rent from them!