WVH was SO amazing during the most difficult time for me and my siblings. We called for…read moreconsultation, not knowing whether our mom would qualify for services or not. They qualified her the next morning and within the same day, we had THREE different team members reaching out to make appointments with us to guide us through the process, coverage, shower/bath assistance, meds, medical equipment, social worker assignee, and our AMAZING AND FABULOUS Hospice Nurse, Chantel. I don't know how we would have managed all that was happening so fast with my mom's decline without the whole team, but again, particularly the love, compassion, care, and time that Chantel gave us. Sadly, my mom passed within 2 weeks of setting up Hospice...and there again...they took over handling everything from calling the funeral home, arranging the transportation of respectfully and carefully taking my mom to her eternal home, picking up all the medical equipment, offering bereavement support for a continuing 13 months to my family, and of course....our beautiful Hospice Nurse was right there for us at the most painful moment in the end. Thank you WVH for ALL that you did for my family. xxxooo

I am a 37-year-old cancer. Patient and I have gone back-and-forth about deciding to go on hospice…read moreor palliative care and have been weighing my options with companies in the Salem area that handle that and I have really enjoyed the nurses at Willamette vital health, however the ladies who answer the phone are not very friendly they're not very professional and for that reason I have decided to not use this company. When I call it is not a warm greeting. It doesn't make me feel safe and I just don't think that they have the right people working the counter & the desk answering phones, going on hospice or palliative care is a very stressful situation as is and whenever you're not greeted with kindness and warmth when you call a company, it definitely makes you not want to have them involved with your care at all!

Both of my parents entered hospice care with Gracious Care Hospice on the same day. This transition…read morewas expected for my Mom, but unexpected for my Dad. It was an overwhelming time of change. I'm especially directing this review towards the hospice team that came into my patents's home to provide hands on care. We were very fortunate to have Alyssa, Trey, and La Sarita help us out. They were excellent communicators and very caring and competent. They exhibited great teamwork. They addressed our questions without making us feel like we were wasting their time. An additional note. After my Dad passed, just 13 days after entering hospice, my Mom did not want to sleep in her bedroom alone. Gracious Care Hospice made arrangements so we could keep my Dad's rented hospital bed so I could sleep next to her and hold her hand as she grieved the loss of her husband of 68 years. That act was outside of the hospice routine, but was a key to helping my Mom pass peacefully, 17 days later. Thank you, Gracious Care Hospice.

This community is where excellence of Care and Home Meet. They care of their residents as if they…read moreare family..... Linda, ED. Jessica,,BOM. Crizzel RN and the rest of the staff, make it to where the culture is very safe and comforting.

WARNING. New Horizon does not care about their clients. THEIR caregiver stole from me & they lied…read moreto me & WOULD NOT call me back. My renters insurance only paid 1/4 that was stolen. The owner told me she would call me back & that was 8 months ago. Will not text, email or answer my call.

When my mother left a SNF, after a fall that put her in the hospital, we contacted New Horizons to…read moreobtain assistance for her back in her home. They sent Victoria, who has been an awesome caregiver. Both my parents enjoy having Victoria come weekly, and she does housework so my mother is able to do things she enjoys. She is willing to undertake other tasks, too, and that may be needed in the future. It will be easier to do so since both my parents love Victoria. Going through New Horizons takes away the bookkeeping burden of hiring an independent worker. My parents and I just hope Victoria gets enough benefits from working with the company to keep serving us.

Well meaning but not well executed; communication lacking between their team and others. Initially…read more4 visits/week was fine, the family was providing additional care. But when our loved one began transitioning Tues/Wed the team didn't seem to recognize it and didn't provide additional nurse visits. Then the aide Friday declined to reposition or clean our loved one and left us without any plan for weekend care. It took 4 calls Saturday morning to get help. The weekend on call nurse was wonderful, but when we called early Monday to let her know our loved one had passed she didn't have access to the funeral home info, so when we called the funeral home 3 hours later they had not heard from anyone from Traditions. Our takeaway is that in the last few days when it was most needed, the communication and support were not what we needed or were led to believe would be provided. Suggest looking elsewhere.

good people have helped my mom who has severe dementia and is only partly ambulatory there very…read morewell for over a year now, their driver who takes her to her appointments is great. Staffing seems adequate and they have always been nice to me and my mom. I brought my mom there because a coworker of mine had her mom hospice and memory care there and the recommendations... Newer administrator is good to work with, can get updates by just calling.... good atmosphere , activities sometimes and spirit matters. Mark Salem Oregon

The staff are amazing, the care quality towards the patients are excellent. If you need care for…read moreyour love one this is the place to be.

I have been employed for Interim HealthCare for over two years now, by far it has been the best…read morecompany that I have worked for. Our management team is amazing always putting the clients first. I love that we get paid weekly and we have the ability to create our own schedules. Our company offers great pay and a benefits package. Check them out they are hiring!

"Hotel California" in Salem, OR. My mom is a patient there, and the doc ordered blood & urine…read moresample. No one came to do either of those, so after two days, Mom asked "What happened?" Nurse said, "OH, we forgot." They did the blood draw and collected urine sample. Then she heard nothing after several days, so she asked about the results. Nurse checked, and said, "the blood & urine samples expired because the lab didn't pick them up." Evidently, NO ONE CALLED the lab. So they had to redo the blood draw and collect another urine sample. Make sure this is the type of care that you want for your loved one BEFORE checking in.

Recently brought a gentleman to this facility And was very surprised by the lack of professionalism…read moredemonstrated by one of their employees. The lady forced herself between me and the patient and proceeded to abscond with him. I informed her that it was my wheelchair that the patient was in and I would like to operate my own wheelchair to which she abruptly said "no" and proceeded to tell me that she needed to do some of her own duties before I could take my chair with me. I informed her that I was merely transport and I was short on time and did not have time to run around the facility with her to, she attempted to proceed anyway. There are further considerations to mention regarding liability in the event of incident. The longer the patient is in my equipment likelihood I could be held liable for any incident. As a courtesy, I try and accommodate them as much as I can, but if I am short on time, they need to stop trying to intimidate me into accommodating their schedule. It would be different if they had requested my services and were paying for them, but they are not my customer.

If I could give Lumina 10 stars I would. The care and compassion they have for their patients and…read morefamily is beyond amazing! They were truly a gift when caring for my brother. The nurses, chaplain, social worker, and CNA were a Godsend! They don't just treat and take care of the patient, they are there for the entire family! Having a company like Lumina in this community is a blessing!

My mother has cancer, Lumina folks approached me while she was still in hospital to offer…read morepalliative services. I was really looking forward to added support as I knew our journey ahead was going to be challenging. Unfortunately, not even Lumina knows what is meant by palliative care. Each time we had a need, I would contact them and they'd say, "oh we don't do that. But call us we are here to help 24/7." Problem was they could not define what it was they were there to help with. They also kept referring to my mom as being in "hospice" and we are not there yet, that's why we signed up for "Palliative" care. Honestly during the month we worked with them trying to figure out what they could do for us- the only thing I figured out was that they were supposed to keep us from using the ER for services. So at this point "palliative " care must mean, "make sure we keep that person out of the hospital/ER" aka cut costs so they get paid. Very disappointed!