They are first class jewelers! I highly recommend them. They are attentive and very knowledgeable!!read more

We were very happy with our experience! I had bought a vintage wedding ring on Etsy to match my…read moreengagement ring and it needed to be resized from a 7 to a 4.75. We were referred to Jacob Matthews Jewelers by my husband's friend who knows the owner, Tammy Haggerty, personally. She was very friendly and highly professional. When she examined my wedding ring, she noted that the prongs were offset, which could create difficulty in securing the stones when that part of the ring was stretched during the process. However, she reassured us that after they resized the ring, they would go back and tighten up the prongs. Normally it would take a couple of days to complete the work, but the job was expedited and ready for pickup later that same day. It fit perfectly, and we were very pleased with the quality of the work. We look forward to going back with all of our jewelry needs!

I would give ten stars if I could! I lost a sapphire in my…read morewedding band due to a broken prong, so I listened to Yelp and came here! So glad I did! Not only are the owners extremely nice, but they fixed my ring same day, fixed four prongs, re-dipped in rhodium and replaced the sapphire all for an amazing price! Definitely come here for all of your jewelry needs- I'm so so happy with my repair!

guy told me he won't cut my ring off my finger when my finger was swelling and didn't even try, I…read morewent to another healer right down the street and they helped immediately

I like this place they run an honest business. They have always been fair to me or anyone else I've…read moreasked about them. They have always offered me more than the other shop down the road. As far as smoking in the store what do you expect you're going to a pawn shop your not going to one of the boutique shops on Roado Drive in Beverly hills or the fake pawn shops on TV like pawn stars in las Vegas. You're going to 3D pawn in Ypsituky weed capitol of southern,mi. Where we have weed shops on every busy intersection in town.

I wish i could give no stars. this place is a true dump. the staff smokes openly in the store!…read moreeverything in here is beyond over priced. extremely used items were priced higher than the same item as if it were new. whenever i had questions the staff was clueless. i wanted to purchase a guitar, and they snarled at me when i offered $30 less than the asking price. to top things off, every last employee had a foul mouth. it was an overwhelming and surreal experience. next time i will just go to guitar center.

Honest folks! Excellent service. Ask for Lewis & you won't be disappointed. Designed a beautiful…read morering for my wife.

make sure you get a receipt when selling precious metals here. so when you realize you were ripped…read moreoff you have a leg to stand on... Should've known when no receipt was given. "MCL 445.484"

I want to say thank you to Jamie and Chacara. I felt as like I was working with family. They made…read moreme feel so comfortable and relaxed especially in trying to find the perfect piece of jewelry for me. They were knowledgeable and guided me. I will definitely be back and will be looking for them. LOVE YOU TWO:)

I recently purchased a timepiece from Tapper's, and I highly recommend them. Ms. Marita Bower…read moregreeted me and showcased her extensive knowledge and passion for watches, making my experience memorable. She listened to my preferences, offered various options, and answered all my questions, helping me feel confident in my choice. I appreciated her commitment to customer satisfaction--there was no pressure to buy, just a genuine desire to find the right watch for me. I ultimately chose a stunning timepiece and couldn't be happier! If you're looking for a watch, ask for Marita. Her professionalism and warmth truly set her apart. Thank you, Ms. Marita! Five stars!

I rarely write reviews, but I feel it's important to share my experience so others can make an…read moreinformed decision. I brought Diamond Castle my mother's vintage ring; an irreplaceable heirloom with deep sentimental value. I asked for two small stones to be replaced and the band resized. They accepted the job with confidence and never mentioned any concerns about working with a delicate vintage setting. Within just a few days of receiving the ring back, it fell apart completely. The center stone came loose, several prongs failed, and the setting collapsed. This was not due to age or wear. It was the direct result of poor workmanship. What makes this worse is that if Diamond Castle had simply said the work was beyond their capabilities, I would have absolutely accepted that professional judgment. I would have happily kept the ring safely in my jewelry box and treasured it as it was. Instead, they took on a job they clearly weren't equipped for, and now I don't even know if this precious piece can be salvaged. They did refund me for the work, but no refund can repair the damage done to something so personally meaningful. A reputable jeweler should be honest about their limitations especially when handling sentimental or vintage jewelry. I strongly caution anyone considering trusting Diamond Castle with important or irreplaceable pieces. Transparency, skill, and care matter and unfortunately, my experience showed a lack of all three.

I've had an awesome experience with the entire family but I have been working most with Paul at…read moretheir Plymouth location and Fred at their Novi location. They have custom made my fiancées engagement ring, sold us both of our wedding bands, and made a custom bracelet, which was made from a family heirloom. Always great, personal service and they work crazy fast. I appreciate you all. Can't recommend this place enough

Absolutely Terrible Experience and Unacceptable Business Practices at Benson Jewelers…read more I am writing this review to express my extreme disappointment and frustration with my recent experience at Benson Diamond Jewelers located at 35000 Warren Rd, Westland MI .In side Westland Mall. I attempted to redeem a gift card that was purchased on December 31st 2024 at their store, and I was met with nothing but incompetence and a complete refusal to honor it. Despite having the original receipt as proof of purchase, the staff claimed they could not accept the gift card because they had inexplicably failed to load any value onto it. This is utterly ridiculous and a clear indication of their negligence. I presented undeniable proof that the gift card was indeed purchased, yet they offered no reasonable solution or apology for their mistake. To simply refuse to accept their own gift card due to their error is beyond unacceptable and demonstrates a complete lack of customer service. To add insult to injury, while browsing their Pandora selection, I noticed a significant markup on their prices compared to what I've seen at official Pandora stores. Items were being sold for $15 to $25 more than their standard retail price. This blatant price gouging is unethical and makes it clear that this store is taking advantage of its customers. My experience at Benson Diamond Jewelers was nothing short of a nightmare. They not only failed to honor their own gift card due to their own mistake but also appear to be significantly overcharging for popular brands. I would strongly advise anyone considering shopping here to take their business elsewhere. This store lacks integrity, provides terrible customer service, and engages in questionable pricing practices. I will certainly never be returning and will be sharing my negative experience with everyone I know. The Owner Asked me why I waited 4 months to use the gift card. I didn't know I had to use it within a certain amount of time. The Gift card does not have an expiration date on it, nor does the original recipe. I would rate this store a 1 out of 5 stars (and that's being generous). WARNING - Do Not Shop at Benson Diamond Jewelers

Walked-in today look for Ken, but he is not in. So there are two guys working one is kinda older…read moreguy and he said he is there more than 30 years and the guy in the front I am bot familiar with Him. The service is awful not helpul at all, very dissappointed! What kind of service is that! Maybe you need to get a new person who works for you. I will not comeback and I will make sure I will tell all my friends and Family not to go there! They are scammer for real!

Emile is great he has recently moved inside a cleaners on OLR south of 13. Most times fixes my…read morejewelry while I wait. HIGHLY RECOMMEND!

We stopped for some groceries at Heartland and saw this jewelry repair store inside. My boyfriend…read morehas a ring he wanted sized. The very kind gentleman said the ring would be ready in about 30 minutes. When I went back to get the ring he asked me if it was my boyfriend's daughter's ring and I said yes and that, sadly, she had passed away a few days ago from a short battle with cancer at the age of 41 and my boyfriend wanted to wear it in her memory. This very kind gentlemen handed me the ring and said "no charge, I have five daughters." Needless to say, I started crying again. There are so many kind people around us in this time of grief and some we don't even know. Thank you for your humanity.

Amazing craftsmanship on my custom piece made from family jewelry. This husband and wife team are…read morecreative, fair and pleasant. I loved my experience with them.

Epitome of husband & wife jewelry store. Professional,…read morecourteous & extremely thoughtful not just with the vast knowledge they have of the business, but with the customers who they connect with on a personal level. Can not recommend them enough, Paul & Helen are truly a gem and a staple to the community which they have been serving for 37 years.