The place would have gotten a 4, but some kinks in my experience I had to reflect it in the rating.
I came here because I got a free spray tan flyer in the mail, and just when I was looking to get one too! I've been to a few different places, but really liked the Versa Spa system (my lengthy description here: http://www.yelp.ca/biz/luxe-tanning-studio-toronto#hrid:yONksdIw9iO6C7ZL4CvOEw).
Of the ones I've tried, it's the one not only with a built in dryer, but leaves you natural looking and not streaky at all. I'm so paranoid about showering, and afraid it will rub off, and it does none of these things. You also have the option of getting a primer and a hydrating finisher.
So I get there, after a long time trying to find parking.
Parking is available on the side streets (Charles only after 6pm) There are paid spots if you can find them on st joesph one street south. Otherwise, your best best is the lot across the way on Charles off Yonge ($2.00 every half hour).
I had an appointment, but she didn't really take the into concern. As I was checking in, the phone rang and she spend the next 10 mins explaining something, when I knew she could have either put them on hold, or have me started on the intake form.
Anyway.
The rooms were standard, nice and clean. It didn't smell like spray tan , and everything was prepared for me. I had told her that I wanted the pre and post sprays, and I know, since I've used the system before, that it comes in separate sprays. You get a front and a back, then dry front/back. Then you get 4 sprays of colour (front, left side, right side, and back), then dry x2 front/back, then you get the 2 sprays of hydrating finisher, then dry.
When I went in there, there was only the colour spray. I even picked up the pamphlet to check. When I asked her about it, (and I had to put all my clothes back on) she was like, isn't it all together in one spray. I explained to her my experience and showed her the pamphlet, and after a while, she admitted she made a mistake.
I had a few choices, next time I came in, she would give me a credit. Or go in again and do a level 1 tan with a finisher spray. Or buy some cream. I took the chance, and didn't get anything and asked for my money back.
The point of these extra sprays is supposed to make you tan last longer. I exfoliated like mad last night, and as long as I hydrate a lot afterwards, it would last. I really only needed it to last for tomorrow any how.
The other thing was missing was photos on the Versa System for the 4 different poses you need to get to. This is good for someone that's never done it before. Check out the pamphlet on the side, it has all the info in there.
And another tip, when it sprays your face, hold your breath!!
I'd come back here. Beats travelling all the way to King West.
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update: since posting this review, I got a very nice response from the owner making up for my experience and we're exchanged some messages about the salon itself. I have to say, i commend his professionalism and customer service. you don't see this everywhere. read more