My daughters have shopped in this store for many years now as it stocks a wide range of converse trainers, we have always been happy to travel to guildford as it is a nice town with a wide range of shops, however in the past 2 visits we have found that the staff in this store have become quite rude. on the most recent occasion in March we walked in to find no members of staff in sight but you could hear the staff out the back laughing etc when the girl did come out she didn't say hello or offer to help which was something i was always impressed with in past visits, my eldest daughter picked out a pair of converse and took them up to the girl who went to get the shoes for her upon her return she put the shoes on the carpet and walked off back into the stockroom the shoes were not the size we had asked for (size 6) and when i pointed this out to the girl she replied with a huff and puff that it was the size we had requested but she would go and get the size down for us. i found this very rude and arrogant this store offers a fantastic range of shoes for men and kids and a small section of womens and are quite pricey compared to other retailers but in the past to us this wasn't an issue as the customer service was always very good, sadly we will now be buying online as the prices are far more competitive. read more