I'll give some benefit of the doubt. I had back to back no shows and I called to set up an appointment to set up the rejected me because of it. Fair enough. I called back to see if there was anything that could be done and the person on the phone said there really wasn't anything to do. Again fair. When I talked again about what could be done they quickly cut me off and hung up on me. Benefit of the doubt ends there. I played a role in it for sure not showing up, but to be hung up like that is incredibly rude and disrespectful. If this is how I was treatment I can't imagine what it would be like going there. read more

Had Mohs surgery for cancerous lesion on face. No pre-operative explanation of what would happen. Asked about scaring and told nothing on how to minimize scaring. Surgery itself seemed well done but the office needs to communicate more with patients. read more

I went there and Hanna took care of me . She was awesome . She froze spots on my arms . And found a lump on might right side of my chest , under my skin . Scheduled for a biopsy. Turned out to be melanoma cancer . They scheduled me to there surgeon and removed it . So warm and friendly . Totally informed me every step of the way . As far as I'm concerned she saved my life due to here being so knowledgeable and thorough. If that Melanoma would have spread I don't want to think of where I would be right now . I personally cannot say enough good about everyone there in the Fairfield office . Thank you all . read more

Walked in asking desk for help getting an appointment. Got it too. Thank you. Had difficulty using online access.

I have found the staff at this dermatologist just terrific, in Particular Hanna Massee, the Physician's Assistant!

Very nice staff. Welcoming and friendly. My doctor took care of me and she did a great job. If I need any more help I will come back to this Dematology office read more

ATTENTION!! Do not go here. Wake up because they send surprise medical bills although that is banned in CA. They are very unprofessional asking to pay a bill years later claiming it's co pay. They force you to pay and constantly ask saying they will sue you. Do not pay this. They will just manipulate you for money. They have no experience at all and are very rude. No hospitality at all. read more

WORST EXPERIENCE EVER NEVER GO TO THIS DERMATOLOGY!!!! They're so rude no energy no hospitality. They never resolved my problem for the three years I've been there they've made me worse, my organs began to start getting worse from the tablets and creams they gave me. My liver got so damaged from them. I don't have cancer but they said I have cancer? they gave me so much radiology treatments. They thought they could do whatever they want to me because I'm a black man. My friend told me to go to another better dermatologist with way better care they found my problems and resolved them so quickly. read more

Working out of town in the Dixie Fire area, had to come down for a surgery for my mom, that was only a consult...(Thanks Sis) so I stopped at Solano dermatology for portal help and to upload a picture of a problem back "open sore" that wouldn't go away. MY doctor was in Greece but they made an emergency call to Northbay to get permission or at least do a quick check of my back, or a courtesy QUICK freebie. An hour later I was having 2 biopsies and a dozen freeze-offs on my arms. They stayed late to accommodate me. I'll be heading back up to Quincy in a few days when my back has healed enough to not need band-aids. When I mentioned how I got rid of my Grover's Disease in 2 days with super hot water and 3 different anti-fungal shampoos and waiting 5 minutes, 2X/day the nurse told me, "Oh, 5 minutes is the trick." She knew all about that! The office is run by women, all very nice. Always have been, but I go to the Fairfield Office. The Vallejo branch was a bit curt when I went there for a Blue Light therapy years ago. (If you do the flurilacil(sp) treatment a few weeks before that, expect the Blue light therapy to work great!) I used Avocado, grapeseed and hemp seed oil that left my "NEW and IMPROVED" skin looking and feeling 20-30 years younger. I was 60, and it was better resulting skin than my Dr's, who's had 3 treatments at 40'ish. (I'm an old Az boy, ex-redneck) Something else - Just researching, Gundry's "Plant Paradox". Claims "success" with skin anomalies, including cancers, that are caused by eating foods our ancestors never ate and can't digest, assimilate or handle correctly... causing all sorts of diseases, illnesses, and havoc. Tony Robbins? Usher? Listening to Audio CD's, on the 4th one out of 7. SO much information, explains WHY you're ill or having some rashes/cancers. read more

Very disappointed..cosmetic work was not done well as my prior visit when it was under another practitioner..the process was rushed and I'm not happy with the results...will not go back and will never recommend to friends who are always looking for places to get these services done... read more

They are one of the best listeners kind and caring and that goes from the front desk to all the other people there!

Abolsutely bad customer service. Phone wait time to schedule an appointment requires you to wait 15-20mins than be disconnected and call back. Secondly all appointments are for two-three months in advance. I called in June got booked for August. Due to unforeseen circumstances had to reschedule next available was October. I called my doctor and had them switch my referral. I would suggest them to those who want their treatment coordinated 3-4 months in advance. A lot of the individuals with 5 star reviews seem to be an older demographic and maybe that's their target audience. read more

Waiting...waiting...waiting... I don't know why one bothers to arrive early when you aren't seen anywhere near to your appointment time. I hear the doc is nice And "likes to spend time with his patients". It'd be nice if they would schedule people appropriately to respect their time then. Fifty mins after my appointment time I still haven't met him.... Update: did meet Dr. Ruben. Very nice man. Thorough for sure. Friendly and caring. Office staff also very nice and apologized for the wait. Still spent far too long there. read more

I rarely never rate on yelp ... Today is an exception, what a Wonderful Appt! Beautiful office, Such a friendly group at the front desk! Dr. Masse was so caring and so helpful!! Everyone is "Top Notch" I even received a Welcome to our Clinic giftWho does that? #SolanoDermatologyFairfield Thank you read more

I had an appointment today for an allergic reaction around my eyes and was seen by Dr. Reuben. From the office staff, his assistant. and himself - my experience was excellent! Dr. Reuben was thorough in examining other spots as well, answering my questions clearly. I most admire his very friendly demeanor and wonderful sense of humor, which was most appreciated in light of the "pins and needles "week with raging fires - and the overall uncertainty of these frightening times! My visit here was perfect - all my questions and concerns were addressed and I left feeling much more lighthearted! Kindness goes a long way!! read more

I was able to get an appointment the same day I called for the Fairfield office. The girls at the front office were kind and professional. Office was clean and put together nicely, exam room spotless. The MD that I saw was a female, so very nice, professional, on point and accurate with my diagnosis. Took the time to explain what my problem was, how I got it, and how to treat it properly. I am so thankful I was able to get an appointment in the Fairfield office that day, I will continue to be seen there for future appointments. And for the record, I am not an older person; well into my 40s. read more

I went to Dr. Ruben last week . I was so impressed with him and his staff. They are so kind and caring. Dr. Ruben called me today regarding results of my exam. Such a very very nice doctor. I am turning 70, and have seen lots of doctors in my life. Dr Ruben is one of the very best. He is so knowledgeable, and just such a good person . I so blessed to be able to be seen by a doctor of his caliber!! I highly recommend going to this doctor- you will not be disappointed !! Also his staff is so kind and helpful!!! read more

I love coming to this office. Been a client for several years of Doctor Stock. Nice clean office. Informed personnel. No problems and no issues. A positive experience for me, and a well-established professional staff. I will continue to come back for my treatments. read more

I was referred to Solano dermatology and Associates by my primary care physician because of a mole on my knee. The office itself was a little difficult to locate through the parking lot. There are at least three other building sharing this gigantic parking lot. There are no signs for the office posted anywhere. The numbers were hard to see on the buildings because of the overgrown trees. Once we found the right building, we walked into the entrance. It's a pretty big office. The staff was very nice and to my surprise, the wait was not long at all. The copay was what I expected. Once I was in with the doctor, she listened to all my concerns and fears. She examed my mole and determined that I had nothing to worry about. She had wonderful bedside manners. I like this office and will continue to come here for my dermatological needs. read more

Super expensive. You will be charged not only to have a biopsy, but again to have it examined. I was told by the dermatologist that my insurance should cover the biopsy but she didn't say it would be an additional $100 to get results. I went in for a consultation, came out still having to pay over $200- after the insurance adjustment. read more

An odd location but pretty close to home. Didn't have to wait too long to be seen. Dr was punctual & straight to the point. Almost felt rushed but nonetheless, got the confirmation I needed. Great office and staff seem really nice. read more

Dr.Ruben is AMAZING to say the least. He listens to your needs and wants the ultimate best for you and your skin. He is thoughtful, respectful, and good at his job. read more

Well organized and friendly atmosphere. Modern wi-Fi. Accessible office network for patients convenience. Wait time is a minimum, my visits are always quick and efficient. The entire office is impeccable . The staff is friendly read more

I was seeing Debra stock. She was very rude the first time I seen her and made a comment about not sure if you can afford this it's quite expensive when referring to some creams that can be bought in store. At my follow up appointment she stated she was going to prescribe me something for the dry skin that still had been a consistent problem. Never did she send the prescription nor call me in two weeks as she stated to follow up. Worst service ever. Do not recommend her at all. read more

I was seen by Dr Mraz, in the Fairfield office, I was extremely happy with the results and the service. The staff is very knowledgeable and took the time to make sure I was comfortable and understood the course of treatment. Dr recommend some products for me and even though they did not have the products they took the time to call to their main office to have it sent over I was able to pick it up the following week. The office was well maintained and very clean I will definitely be back. read more

Let me start by saying the doctors at this practice are very knowledgeable. The front office staff and billing department on the other hand are the opposite. Completely rude and sassy, unintelligent, and extremely unhelpful. I'd avoid this place if you have another option. read more

I was referred to Solano Dermatology by my primary care provided for some skin issues. I was impressed with the office staff and their ability to multi task, the office was extremely busy, but they made sure to greet and or acknowledge each patient. The office was clean and well maintained which is always something you look for when going to the doctor. I seen the provider and was explained what was going on with my skin and what the next step would be. I was happy with my visit and will be returning for follow ups as needed. read more

Today I took time off work to come to my appointment at 2:45. I arrived at 2:30. 2:50 comes along and a lady who was here before me asked when she would be seen...(her apt was at 2:15. I ask the girl at front desk to give me wait time estimate...she cant. the medical industry is HORRIBLE. all these medical groups that cant give care because they are swamped with patients... but god forbid I show up 10 minutes late. I have decided that one hour wait is enough... walking out. My insurance is good enough to go to a private office...bye read more

So, we waited for an appointment for a couple weeks. My son was referred to these folks. We had a 3 hour round trip to come visit them for no reason. Twice. They called me the morning of the appointment to tell me that they had a couple of appointments canceled and asked if we could arrive a couple of hours early. I spoke with my wife and then immediately called them back as I told them I would let them know asap. I explained that my wife had already made arrangements to leave work early but she couldn't change them to leave earlier so we needed to keep our original appointment. They put me on hold and then came back on to say that it would be fine. Apparently, they later called back and left a message saying they couldn't be bothered to stay to see us and would have to reschedule. Well, I didn't get the message and drove all the way down to waste our time. My wife missed half a day of work unpaid and now we're having to drive an hour further the day after to have the issue handled. These people are trash and obviously don't care about their customers. If we flaked on them, they'd likely charge for the appointment. But our time is worth nothing to them. I'm madder than a hatter over this BS and plan to complain to whoever the boss is, not that I think it will accomplish anything with these folks. Stay clear of folks because they are inept in my opinion and experience. read more

I saw Dr. Campbell for a routine mole check and a weird skin discoloration on my hands that I picked up in the third world. Turns out squeezing limes in the sun caused me phyto photo dermatitis, which Dr. Campbell quickly and accurately diagnosed. She was professional, courteous and explained the fancy jargon so that I could understand. I would highly recommend her. read more

Dr. Beutner is excellent. Dr. Mraz is excellent. Office staff used to be great, but recently has declined in quality. One in particular has been patronizing and disrespectful. Maybe she came from the Vallejo office, where that attitude is standard. The office staff do not follow through on clerical stuff they say they will do, among other issues. Too bad; the previous crew used to be so nice and diligent. Update: Office staff even worse than last time. I can't give details, or they will know who I am and fire me. Docs are now less careful with paperwork, staff are even more disrespectful and worse. If you want to be treated with respect, consider a different practice. read more

I had a horrible experience. Both my daughter and I had an appointment with Meghan Kennedy. She had suggested 3 different items for my daughter and 3 for me. She wrote them on a business card. I was confused and asked so will these be electronically sent to my pharmacy and she said that the front desk can help me. So I go to the front desk, give the woman the two business cards and ask the same question of will it be forwarded to my pharmacy. Instead I was told the most of the items can be filled by there office. One being the tretinoin cream- with a price tag of $106. I said that my insurance would cover it for $5. Her response- sometimes insurance companies dispute the coverage. I'll take my chances. When I asked to speak to Meghan again, the front desk employee told me that she has moved on to her next appointments. Mind you that I had two back to back appointments that didn't take over 30 minutes. I think I still was within the time frame to talk to her. So a total of only three (of the original 6) items were transferred to my pharmacy, which included he tretinoin. Total of $15...compared to the over $300 they would have charged. Seriously terrible communication and service. Avoid this place. Wasted two appointments. They are more interested in up charging and getting a cut from selling over priced goods. Especially after I was clear that I had tried obaji and Rodan and Gields and didn't like the price tag or the results. And she recommends overpriced obaji products. Thanks for really listening Meghan. Nice. read more

Although the doctors did not solve my dermatological issue, that's not the problem that I had. The staff member that I encountered on my second visit was completely inappropriate. I really cannot believe that this person would be working in a healthcare environment. I won't go into the details, but suffice it to say that I will never return nor will I ever recommend this dermatology clinic. Not only should the staff member have been fired for what she did, she should've been forced to go to remedial training on how to act like a human being. And she did it on purpose and thought it was funny. The doctor knew what she did and said absolutely nothing. I will never return. read more

The staff was very polite and helpful. Dr. Fu was extremely friendly, thorough, and informative with respect to my examination. She helped me with an issue I have been dealing with for some time now. I highly recommend Solano Dermatology for any skin problems. read more

Blown away today with my appointment. Doctor, PA and medical assistant went above and beyond as far as patient care. I felt like they displayed empathy and I was not just another patient in the cue. read more

Horrible, HORRIBLE experience. I took time off from work for an appointment to have a skin check for potential skin cancer since it runs in my family and I have some concerns. My appointment is at 3pm and I arrived about 3:04pm as I got extremely lost being not that familiar with this part of Fairfield. The front desk people were nice and helpful enough. I sat in the waiting room for about 45 minutes before I was brought back by the MA. She brought me back, found out why I was there and went to get me a gown. She was very apologetic about the time it took her to get me the gown, and then I had no more communication for at least 30 minutes. I am sitting on this uncomfortable weird examination chair wearing nothing but my underwear and one of those backless hospital gowns in a small room approaching an hour and a half since my appointment time, on unpaid time off waiting to be told whether or not I might have skin cancer... and no one feels the need to even say anything to me. Not to mention I have to pick my daughter up in Vacaville at 5:30pm. I read the magazine that I had brought cover to cover, and once done just sat there listening to what seemed to be the doctor talking to another patient in the room next to me for what felt like hours, but was at least 20 minutes. They were talking and laughing and I am sitting there on the verge of a full-blown panic attack. I finally go out to ask the MA how much longer, and I hear her knock on the door next door and ask, to which the Doctor rudely responds "HOPEFULLY 5 minutes". Really? It is now 4:30 and I had a 3pm appointment that I felt bad as hell about being 4 minutes late to. A few more minutes went by and I basically lost it my anxiety was so bad, which I admit was not the right way to handle things but there is NO EXCUSE for them to EVER let it get to that point. I knocked on the door (after the MA says "I would NOT do that", and was like, "you have other patients that are waiting for you and the amount of time you have spent in with this patient WITHOUT BOTHERING TO COMMUNICATE WITH ME is extremely disrespectful. And I went back in my room and slammed the door and put my clothes on... at which point the doctor (Dr. Mraz?) finally comes in, but by that point my anxiety and anger were so much that I never wanted to see this woman again let alone have her examine my naked body! As I was leaving she says, "I would've spent the same amount of time with you"... Well, I just wanted a thorough exam, not to sit there and bullshit with her for half an hour, especially considering she was an HOUR AND A HALF behind on her appointments!!! But I think my biggest issue is just how plain disrespectful and inconsiderate it is to not even have someone come tell me that it would be this long of a wait and see how I was doing and if I needed to reschedule. I work for a law office and I would NEVER treat a client this way!!! I really, truly don't think that this too much to ask. I am a very understanding person if people are considerate towards me, but because bare minimum courtesy was apparently too much for the staff of Solano Dermatology, it was not a pleasant experience for anyone involved. Oh, and I still do not know if I have skin cancer, so thanks for that. COMPLETE FAIL!!!! read more

I was referred to this office by my PCP and had an appointment in a reasonable time. The DR was good and the wait time for me wasnt bad. The staff on the other hand are horrible. Very rude. I will never come here again and told my PCP how bad this place was which she said she was very aware of. Please if you don't have to come here then dont. read more

Dr. Jennifer Fu and her team were absolutely the best when it came to removing a benign skin issue on my 86 year old mother. My mom has severe dementia and they treated her with such kindness and patience. I cannot thank them enough for their thoughtfulness during a visit I anticipated would be stressful. Instead, it was relaxed. Thank you so much! read more

Caren Campbell shouldn't be working anywhere near children. I made sure my children's pediatrician was made well aware before she refers anymore patients to this bitter person. She is cold, arrogant, and argumentative with the bedside manner of a dish sponge. She walked into the room with no greeting, sat, and barely looked at my child's skin condition. She actually spent more time on her phone swiping through pictures of other conditions that she thought might be similar to my child's. I probably could have done that at home. Worth also mentioning is that many of the photos she swiped through showed male nudity and was in plain sight of my child!!! Absolutely no discretion, tact or class. I am appalled that someone with such little experience was allowed to practice on a minor. I realize not every medical professional has children, but the ones that don't should really be trained on how to engage with children and make them feel comfortable. read more

Went to my appointment midday, got seen very quickly, I had a mole of concern that I wanted to get checked out. My doctor came in, took a look at it and was very reassuring. But because of the appearance and my history she opted for me to have it removed...that day! It was a simple procedure, virtually no pain. My doctor was quick, efficient and professional. The staff up front was great, no issues there. I was in and out in less than 45 minutes. read more