This company has been challenging to deal with to say the least. When my house was listed for rent…read morethey charged me over $1400 for cleaning (I'm a fairly clean and neat person so $1400 for cleaning felt like a punch in the gut). I'm certain it did not receive $1400 worth of cleaning and I'm also certain that the PM never visited the property to do an inspection of the cleaning. Fast forward to me moving back into the house 15 months later. The PM told me that I would receive the same level of cleaning ($1400 worth, right?) when the renters moved. What a joke. Cleaners left the stove a mess, filters were nasty, showers not thoroughly cleaned, basement windows not washed, basement area not swept. I was charged for all of this up front. Also, PM never came by the property to ensure the renters were following the lease and maintaining the HVAC and the water treatment system. I think PM for this company means they are going to charge you to collect the rent. So...here we are 40 days since move out and I've yet to receive any monies from them as reimbursement for the $500 deposit I gave them to cover minor repairs, money I spent on materials and labor for thoroughly cleaning when I returned. It's been 3 weeks since I sat down and went over the itemized statement with them. Also, they are holding onto a security deposit for another rental that they "managed." Why? I took over managing the rental so there is zero accounting to be done. I've stopped by their office and found the door locked during normal business hours. They do not return phone calls. It takes three emails to get them to respond. We're now at small claims because they aren't responding and issuing refunds. Property owners: Find another PM. This place is all smoke and mirrors.

if you are a perspective renter read this, in you are considering using this company to manage you…read moreproperty you really need to read this. this is horrible company to do business with. they are disrespectful, and unwilling to do due diligence. if you are a property owner you should know that they will put you at financial risk, if you are a renter, be forewarned that they don't keep their word, are willing to put you in a filthy unsafe house, and won't respond to your legitimate concerns. as a landlord myself I am appalled how they treated and trick their customers. they definitely give landlords and PM companies a bad name. they are completely unethical. Recently we helped our friend get a rental property. I wish I had known about them before we rented from them. first Terra said that my friend could move in a couple of days early as we had paid them first months rent and security deposit. once she had moved in, she was told that she was going to be charged for those 3 days. Terra should have said that up front and not waited until after the fact. we will often let people move in a few days early if the house was ready to go, just as a simple courtesy. its really no big deal, or real cost to the landlord. this house had been vacant for some time. so really no imposition on their part. The house was supposed to be clean, ready to move in, and although partly furnished we were assured that any furniture that my friend didn't want would be promptly removed. none of this proved to be true! Aside from the fact that they are only open 4 days a week, far more often they are closed and unavailable. calls go unreturned, emails un answered the house was dusty and filthy, the basement had numerous dead and mummified rats in traps laying about. But the worse yet is still to come- My friend has a small child and was going to open a day care business, and was given permission to do so. the "furnishings" consisted of a musty old couch a bed, a tiny and uncomfortable table and chairs, pile of damp blankets, and lots of and I mean lots of trash. upstairs there was a Coffee maker and associated garbage. this where the damp blankets were. the room smelled musty, and it looked as if someone had been squatting there. Clearly the house was not move in ready! Within the first week we had a typical rain storm, which flooded the basement. the sump pump failed to work and since the gas water heater was placed on the floor at the lowest point (code violation ) it submerged the pilot light and electronics causing the water heater to shut off. she called Terra, and was assured someone would come out and fix things. yet no one showed. by thew next morning she and her son had been without hot water for 24 hours, and it probably would have been 48 if hadn't stepped in and fixed things. terra's excuse was that the plumber had tried to reach her multiple times, however a quick check of her phone showed that wasn't true (I also called her a couple of times and had no trouble reaching her) Terra as the property manager had a responsibility to see that the issue had been rectified, she never called, never checked back, nothing! totally irresponsible behavior for a PM. two days later the drain on the kitchen sink blew off, flooding the kitchen floor due to improper plumbing and poor workmanship. Remembering the basement debacle I fixed it myself, knowing she could be without a kitchen sink for a few days. as she was going to use this as a daycare facility, she would need to be signed off by the fire martial to obtain her license. so I started a pre inspection. what I found was shocking! (no pun intended- well ok maybe) I found multiple electrical code violations, outlet with the neutral and hot leads reversed, GFI's missing in wet areas, open junction boxes, improper wiring that could be a shock or fire hazard , as well many other code violations. Ive been in the building trades for over 40 years, so I know what to look for. And if you are a property owner- here's where you need to pay attention- in two of the bedrooms the only windows large enough for emergency fire egress were made inoperable. if the fire martial had seen this she likely wouldn't get her license, but worse yet the house might have been red tagged as unfit for human occupation. but it's worse for the property owner- each of the violations carries a fine penalty of anywhere from $500 to $5000.by SVPM not duding due diligence and inspecting the house first (or hiring a qualified inspector) this could end up costing the property owner any where from $1000 to $10,000 for both violations! this isn't something that is supposed to be corrected after the fact, but prior to move in! When I tried to inform Terra about this issues and the code violations were setting my friends plans back by at least a month she wouldn't listen and kept trying shut me off. she said this isn't how thing work! she then said that any code repairs were my friends responsibility to fix!!

Distinct Property Management feels like real white glove service at a very reasonable price. I've…read moreworked with 3 different property managers for my other properties and Nora and her team are by far the best. A lot of property management companies in my area are pretty well known and manage A LOT of properties in my area. However, when I read their reviews on Yelp, their service sounds terrible! They seem to overcharge home owners for poor services and rely only on brand name to get business. In contrast, Distinct Property Management felt like a breath of fresh air. After reading Distinct's solid reviews and after having an in depth conversation with Nora, I decided to take the leap. I'm so glad I did! Nora, Stacy, and her team are very professional and respond quickly whenever you have a question or need them! My tenant rental situation was quite challenging and this is why I hired a property manager. Nora was ready, prepared, and used her experience and expertise to manage the entire situation. It really took a weight off my shoulders. I'm very confident that few property managers would have been able to deal with this difficult situation. On top of handling the typical rental property operations (eg. maintenance, rental payments, etc), Nora adds a TON of value when things get hairy and complex! She was able to effectively handle aggressive neighbors/HOA and disruptive tenants. Upon move out, she did a comprehensive walk through with photos and gave me everything I needed to get the unit back to new. In a couple situations, I was out of the country and could not get to the unit. This required Nora's help, which was above and beyond our initial property management agreement. Nora gladly did an inspection highlighting issues where the building was not correctly painted and also let me borrow one of her lock boxes for several weeks so that I could send providers to the unit without me being there. She lent me her lockbox even after we were no longer working together and the tenants had already vacated. This kind of service is like no other! Distinct is just AWESOME! I look forward to working with Distinct and Nora once the unit is ready for rent again. I wholly recommend Distinct Property Management to my friends, family, and anyone who looking for someone to manage their property.

Excellent service and problem solving. The team took great care of our property and got a great…read moretenant! Can recommend to the max!

I am a tenant at a property being managed by SRE. Greg and the team have been great to work with…read more They are very responsive to repairs and always find ways to work around my schedule.They were particularly helpful during an incident when the sewer backed up into the shower. They had someone over (on a weekend) immediately and even made sure it was sanitized after for our young kids. Great experience working with them.

Edit: Greg reached out to address the situation. 5*…read more Just setup and appt to see a house in Los Altos. Ruben was late which is ok, but showed me attitude over text like it was my fault. (Note: I'll change this review to 5* if the firm acknowledges their behavior)

We can't recommend Scott more. Scott was our property manager for several years for our townhouse…read morein Santa Cruz. Everything went smoothly, I can't recall even one hiccup. Rent was always promptly and timely deposited, communication was great, and he provides handy year-end summaries for tax season. We had such trust in Scott that we retained him as our agent when we sold the house. The house sold quickly for even more than we had anticipated.

We worked with Scott to find the forest cottage of our dreams! He was incredibly patient,…read moreknowledgeable, and flexible as we worked through multiple iterations of what we were looking for. Initially, we were looking for land to build a tiny home. After more research and discussions with Scott, we realized a small cottage on land would be a better fit. This entire process took 18 months of my husband and I evolving our thinking as we learned more. Scott was an integral resource throughout the process and very understanding. Ultimately, he flagged a property for us one Friday morning and it was a perfect fit from location to price to vibes! We had an offer in within days and Scott continued to be an excellent explainer and advocate for us. We also appreciated how organized and professional Scott was as the house buying process is such a blur of paperwork. We couldn't have done this without him and are so grateful to have him as our real estate agent! We would (and already have) recommended him to our family and friends!!

Believe the other reviews!! This is the best managed apartment I've ever lived in. After 2.5 years,…read moreI'm in the process of moving out but am very sad to leave such a wonderful place. Leslie takes great care of the property and is always responsive to texts. The few things that needed fixing never took more than a day or two. The grounds are always well-kept. She gave me and my partner a small discount off the monthly rent for taking out the trash cans every week, and when we first moved in, she refunded me the price of the street parking permit because there was no carport available for me (6 spots for an 8-unit building). The quiet location is super close to downtown and Highway 1 yet for the convenience we are charged less than the market rate. The chances of finding a property manager as awesome as Leslie is slim to none in Santa Cruz. Highly recommended!!

I lived in a Muzzio Property building in Santa Cruz for 2 years and LOVED it. It was my first time…read moreliving on my own, and I couldn't have asked for a better experience! Best for those looking for a well-maintained, quiet atmosphere.

Absolutely horrible. Knowingly rented a place with no heat, filthy. Total nightmare. Avoid at all…read morecost!

From the owner: Experienced, knowledgeable, Real Estate agent working with both buyers and sellers. I assist you to…read morefind and or get your home ready for sale and guide you through the process of home buying and home selling. Not ready to sell your home, but want to continue your pay your mortgage? I advise you what needs to be done to rent. I help find a qualified renter.and then do all necessary paperwork to insure a smooth transition. Feel free to contact me for more information of how I can help you.

I wanted to take the time to give Cal Bay Property Management and more particularly their Onsite…read moreProperty Manager Mr Gustavo Solis all the kudos ans praises they deserve. I just moved out after eight years at the same address and Gustavo has proven time and time again his dedication to the care and maintenance of the building, as well as his relentless commitment to quickly assist everyone with any issue or concern, and ensure all of his tenants' safety, well-being, happiness and confort. His professionalism is unmatched, his kindness exemplary. I have been a renter all of my life, and Gustavo is by far the best, most hard working Onsite Property Manager I have met. I also warmly recommend Cal Bay Property Management to any prospective tenants, my experience with them has been uneventful and easy ; they are diligent, fair, and reliable. Lastly, I would like to wish Gustavo and his family all the success they deserve and I hope this modest review will contribute to further it.

This place is getting worse. No real person responds any phone calls or emails. They keep adding…read moreunexplained charges, and it feels like a scam. Honestly, it seems fraud.

We had a good experience leasing through InTempus. Our property manager Justin was very responsive…read moreand helpful.

Another update with 5 stars, again!…read more This complex was built in the early seventies, and although the condo I rent came with major upgrades when I moved in almost five years ago, things still happen. For a while, the upper panel on the white Maytag over-the-stove microwave kept falling off, and I kept reattaching it. Then the day came when I could no longer reattach it. I logged a support request. Soon, Fernando Vazques texted me, asking for the microwave's serial number. I took photos and texted them back to him, and in the process, I learned that the appliance's manufacturing date was January 2004. So it was over two decades old, but it still worked great if not for the panel falling off. I thought they would order a replacement part for that panel. However, it turned out that it would be cheaper to replace the whole microwave. Fernando kept me updated on the approval progress, the order from Lowe's, and the delivery. Once two guys from Lowe's delivered the microwave, Fernando coordinated the installation. One guy from Intempus came, installed the new microwave, and removed the old one; everything would have been ok if not for a large area of paint that peeled off the wall beneath the microwave. I sent pictures to Fernando. Several days later, David, a tech, arrived to fix the paint issue. I brought out all the cans of paint I keep in the outside storage shed that I found here upon move-in. However, none of that paint matched the color on the kitchen wall. So David went to a paint store and used their paint color matching machine (I hadn't even heard of such a tool before!) to find the exact match. He returned from the store and did a super careful job achieving the orange peel effect on the wall. He also went around the unit, noticed things, fixed them, and responded to my reports of minor annoyances. For example, he reinserted the large patio screen back into its railing, fixing the railing so that the screen wouldn't fall off again. He also gave me good advice on keeping the place in good shape and admired the many plants I keep outside my unit, which warmed my heart. There was definitely a silver lining to how protracted the microwave replacement turned out to be, in that David fixed things I didn't even bother reporting. I definitely felt I was in good hands with Fernando and David responding to my service request, and I know that if anything else needs fixing in the future, I will be in their good hands again.

I rented with Bailey Properties on Beach Drive in April for 4 days 3 nights. The house was more…read morethan what I anticipated! Beautiful kitchen, fully equipped, 3 bedrm 3 full baths, and an upstairs patio to watch the beach along with the nightly sunset. It was super easy to book and the front office even left me a beautiful flower arrangement at the property when I arrived because I mentioned I was booking for my birthday. AWESOME! The first night it rained but we cozied up to the electric fireplace and pulled the blinds up to watch the ocean from the huge windows in the living room. I had friends that arrive on Saturday and were amazed on the views and the location of the property and asked for property info as they are going to book this particular home. I will definitely be back as Bailey Properties was awesome in how they treated us as we were first time renters! But we shall be back very very soon. Thank you Bailey Properties

We just stayed with Bailey Vacation rentals in Rio Del Mar. Their simply the best. Lisa in the…read moreoffice really took care of us. The place was clean and ready. Great location. They have great recommendations on places to eat just really great service.

Matt Draper is a fantastic realtor. People say sometimes , my so and so went the extra mile and…read moreMatt really did during our sale. He went so far above what realtors ordinarily do that he hired contractors to get our house ready to inhabit. He also was there daily monitoring work being done to fix many issues we had with the home. He was always available and fast to respond. This was our fourth home sale and Matt was far and away the best realtor we've dealt with. Make sure you meet him before deciding on whom to use. You won't be disappointed. Quality guy!

I can't say enough good things about Matt & Mandy Draper. They were simply amazing during the…read moreentire process. Their strategies were spot-on and it made a huge difference in getting my home sold quickly and at a great price. What really stood out me, in stark contrast to many realtors I've had, was their integrity and professionalism. They genuinely cared about making sure the outcomes that affect me would be positive, like I was a family member. Plus, they're the kind of people you'd want to grab a coffee or a beer with. If you're looking for realtors who truly go above and beyond, I highly recommend.