UNPROFESSIONAL SERVICE
I was looking for an esthetician and found Sokalon Skin on Groupon. The prices were very affordable with decent work. Now I see the prices reflect the service. I drove from Newport News to Norfolk for a total of 1hr 20 mins. I confirmed my appointment a week before (I have email receipts) and called on the phone to speak to the business. (I didn't get a name, I assume it was Aisha, the owner.) After getting to the location 10 minutes early as instructed, Aisha answered none of my calls or texts. I even tried paging her studio from the intercom system outside the building. (I have receipts of this as well). Thirty minutes go by, and no texts or calls. I made my way back home with no eyebrow services and no refund. (Groupon doesn't allow a refund after a week of purchasing, and I purchased and scheduled this appointment way out. It's very uncommon for a business to ghost a customer without warning. I hope the owner is ok. I will wait to see if they reach out.
*Update
It's been one week, and no one has responded, but the business's Instagram is active. Aisha wasted my gas, money, and time, and I DO NOT recommend this business to anyone. There are better estheticians and local businesswomen out there you can support who will respect your time. I do take responsibility and never should have booked with Sokalon Skin. read more