Bought a pair of Birkenstocks which were defective and cracked. The store gave me a credit and I bought another pair of Birkenstocks. The sandals were not even a month old and I noticed the suede coming away from the cork sole. I contacted their online customer service and they won't refund my money. Apparently, I have to have three defective pairs before they will refund my money and I have to take each defective pair to a store when the store manager is in to have them inspected. Because that is convenient. Who wants a third pair when two pairs have been defective??? I no longer trust spending my money with Softmoc. Called Softmoc President Bryan Bardocz on Sunday and am still waiting for a return call Wednesday evening. Customer satisfaction does not seem to be a priority.
The store manager was unfriendly and rude. When she told me the shoes had formed to my foot and cracked because they no longer use all cork, there is something else in the sole as cork is too expensive. I said this was a quality issue and that I would not buy Birkenstocks again, she said, "you're jumping down my throat..." Umm what customer service tool is that??? read more