A never received 1099R for a deceased loved one brought me to the local Social Security office, without an appointment. I did have an online account for said person but the website changed and I couldn't recreate a new log in.
PARKING:
There were 13 on-street, 1-hour parking stalls (which are never unoccupied) fronting the building, or a parking garage with supposedly high rates according to other reviewers. I forced my spouse to do a drop off & pick up!
EXPERIENCE:
Located on the first floor of One Main Plaza, security will escort you in while asking some safety questions. He then had me check in on the slow-responding kiosk which issued a ticket number, just like the DMV.
The small office had an adequate amount of chairs and 8 windows. A TV screen showed called numbers but no chimes or alerts were sounded to get your attention, but the security guard, out of the goodness of his heart, would verbally announce the numbers and which window to go to.
I was called in about 30 minutes which I thought was pretty quick judging by the amount of people waiting.
The guy who helped me asked for a death certificate, which I had on my phone but I wasn't allowed to email it to them to see or print out. I did have a hard copy POA which he thankfully accepted along with a few security questions. 5 minutes later I had document in-hand! I think he knew my predicament and assisted me fully because he cared. Much appreciated and thank you!
OVERALL:
If you've had a bad experience here, I'm pretty sure you were partly to blame. Be civil and you'll go far. read more