What another great experience at the Waco Social Security office. It starts with Officer Castillo who is truly the nicest. He helps you navigate the sign-in system which makes life easy. I had a scheduled appoint time of 3pm but got there early I signed in and received my ticket with a time stamp of 2:39pm. I was called to my window before 3pm where we met Lindsay. She was truly kind, pleasant, patient, funny, and very helpful. She walked me through the process that is Medicare and SS benefits without issue. I was able to complete my business and off to a late lunch/early dinner by 3:15. I can't say enough nice things about this experience and the employees (Officer Castillo and Lindsay) I encountered during this visit. This is not like any other government agency I've had to deal with prior to moving to Texas. Thank you Waco Texas Social Security Office read more

Social Security - Public Services & Government Near Me - Waco, Texas

Last time was excellent soon I will have to return but always a good experience. Need some better chairs ppl with back issues that have a long wait are in pain. And put the TV on some News or home show. With your social security adds. read more

I wldnt rate anything from the social security office. I sent off paperwork for my SSC, back n November. Today if February 9. If I don't hv my ssc, my job is going to to suspend me without pay. And I've been working for this company for almost 2 1/2 months and I've still have to get my credit card when I sent it off in November. read more

For Social Security this is a well run place with not too much of a wait. They have always been able to handle any questions and situation and a half. read more

This is the best SS office I've dealt with. I have been to many but this one is by far the best. From the time you sign in where a wonderful officer Mr. Castillo helps you to the representatives themselves, they are professional, efficient and kind. No bad attitudes or "snarkiness" in spite of dealing with the public. read more

WARNING AMERICAN (TAXPAYING) CITIZENS!!! I made a complaint to the social security office that they are not doing their jobs, and the tax payers are suffering. We went back to work and they are still hiding behind covid from home (answering to NO One). The day after I left the complaint I started getting harassed daily by a "social security office" threatening to compromise my social security number. I have proof in my voice mail. Im debating calling law enforcement. The social security manager did nothing to help me with my first complaint, but she did get all my information to turn into spam obviously. The department of motor vehicles went back to work and I wish they would school social security on how it done. read more

Took me 3 hours waiting on the phone and 3 certified letters to get my issue resolved. The problem was on their end when they entered my birthdate wrong in the system. Then I had to make an appointment to see them in person which I understand is a rare event these days.. to get to go into the local office and actually speak to someone. Surely we deserve better service than this. read more

I have called multiple times a day. It rings 3 times and then disconnects. This is ridiculous. I'm trying to get some things reported regarding a change in my daughters SSI and I'm receiving mail saying that I haven't been doing things correctly, but there is no one to talk with to help with this issue. Typical government job...lazy and held accountable for their work by no one. Get your workers back to work, covid is not an excuse anymore! read more

This is the local Social Security Administration Office(s) for the Waco, Texas area. You can dial the toll free number from the listing, or if you are dialing from the Waco area, you can also call 211 for the Texas Health & Human Services line 24/7, although there are limited things you can do after-hours, of course... Their website, also listed, is great, too. If you have an account which you can log in to, you can request proof of benefits, & print it or save it, right there, on the spot. Unfortunately, if you get locked out, you may have to wait until they're open to have them unsuspend your account if you tried to log in too many times with the wrong password. If you've forgotten your password altogether, you will have to call and request that a new one be sent to you. Usually in the mail. I don't think they'll do it via email. But I may not be remembering that right. It's still a government agency, just keep that in mind, so, there are still many ways in which it's going to get done what you need to have done at the speed of congress/the government, heheh, lol... yup... Good luck, & write down your login & password so you don't have to go to the local office and wait in line forever if you do find yourself in need of a proof of receipt of benefits statement/form, or some other thing like needing to change your direct deposit sooner, rather than later, because it always takes at least one more deposit to your existing bank account before the updated change of direct deposit goes through. At least it will tell you and even give you the option of two dates, in most cases, giving you 30-60ish days which I think is far too long, but that's how it goes when you only get income once a month... Once Again, Good Luck! read more