The worst experience I've had with any place... ever. My child is adopted and I needed a new social security card for her. The first day I walked in their computers were down, so there was next to nobody there and I got in within 20 minutes. I apparently didn't have the necessary documentation, so she gave me a "bounce-back" pass, to bypass the lines, not explaining that it was only good on THAT day. The next day I went in, I encountered some of the most racist and rude security officers who were belittling an African American man in front of me. Upon going to the office with my "bounce-back pass", I showed it to a clerk who laughed in my face, literally, and told me it was only good yesterday. She then continued to be incredibly rude to me when I told her the clerk told me I could come back with it, by saying, "Who said that!? Nobody said that to you! Take a number." Since I had my baby with me and the wait looked like it was over 2 hours, I left in tears of frustration. If you can avoid going in, do! read more