Completely satisfied with the staff and their helpfulness in Hudson. Went to the Pittsfield office to solve a simple problem. Very unhelpful. Told me to fill out and mail in a form, even though I explained my letter said it could be solved in person. With attitude, the agent repeated, "Fill out and mail the form!"Tried to fill out the form but it was outdated and I had to download a current one. Sent it in as instructed and a month later, no word. I decided to try Hudson. Arrived 1/2 hour before closing, Pleasant young woman solved my problem (with a little help from a colleague) in less than 20 minutes! No forms, no mail and no attitude. read more