This is purely from the experience of a phone call.
I called in attempting to get an appointment time to begin the long process of changing my last name. It took six phone calls and the course of an hour and forty five minutes to stop being disconnected after sitting on hold for 15 to 20 minutes per call.
On my sixth attempt, and 20 minutes later, I was connected to a gentleman who was extremely helpful and gave me step-by-step instructions on how to submit everything, which includes dropping off paperwork and identification at the building (no in-person appointments are being held due to COVID) that will be held for up to three weeks prior to getting approved.
Very appreciative of whomever I finally was able to reach on the phone, but it would be helpful if they put all of this information on the website instead of spending almost two hours being disconnected/on hold to get answers that took less than five minutes to go through. read more