This is in response to Laura's review which is a response to an event which occurred over two weeks ago now.
First of all, what terrible customer service. I am even MORE mind-blown that would be the response to my obviously bad review of your company.
In detail, I received three emails from social cycle prior to my reservation. The first contained information that stated to arrive at 5:30 PM. The second email was a second welcome that I did not read closely because the first email had already given information- why would there be contradictory information in the second email? The third email in the title stated "error" therefore I assumed that the second email was an error sent on social cycle's behalf. Anyways, we arrived at 5:34PM. My boyfriend and I looked everywhere for social cycle. We found segway which was stated in the instructions and was told you had already departed. Hence, the response from myself asking for a refund based off the information you had initially provided in your first email.
We found Stephen, your driver and were clearly upset. He did explain that my phone number had been missing a number when I filed out the form on your website. Don't you think it would be important that your website should have given me the error message that all other websites do when a number is incomplete? Stephen offered for us to continue on the event because there was "absolutely no way" he would speak to his boss about our upset of the whole situation and no way we would be receiving a refund. We agreed to try to salvage our evening now at 6 PM at this bar. Stephen told us when there was 10 minutes left, he would find us and let us know. This was true for the first bar. He came and found us and we all continued.We were more hopeful about this experience and were happy to give Social Cycle another shot.
The second bar however, the bar itself is a tasting room with a patio. It cannot hold more than 150 customers. We went to this bar that he recommended. We sat outside on the patio and had ONE drink. We waited to see if he would come in and find us. My boyfriend was sitting facing the social cycle bike and no one was there! Literally we were having a conversation and we look up and low and behold, look who isn't there again.....
If this company is such a great experience, then why am I writing this "glowing" review on yelp? I am happy that others had such a nice experience, but that was not my experience and I will not recommend it to other individuals looking to have a good night in Santa Barbara. Also, in the name of customer service, why would Social Cycle not contact me directly and discuss this....rather than post it on yelp?
Again, would give negative stars. ALSO the ride only goes for about 1 block so you can literally do this walking for the money that you pay....maybe it goes longer but I guess we will never find out because we got left twice in our experience. read more