Be extremely careful of buying from here. I bought a jersey 10 weeks back. I tried to email / call them everyday and received no response at all. As other reviewers have mentioned this place is fraud. Stay away .. I have no idea how to get refund on the item i didnt receive now. read more

Definitely fraud. Paid for item weeks ago. Nothing has been shipped despite email saying it would ship immediately. I tried calling multiple times. They do not answer their phone. Voicemail box is full. I've emailed multiple times and no response. Check reviews on Better Business Bureau. Shocking they are still allowed to be in business considering it's fraud. Say clear. read more

I saw a lot of negative reviews, so I was skeptical of buying from this vendor online (soccerpro.com) - not sure what happened with the other customers, but my experience was perfect. Placed order one week ago, shoe came correct size, correct model. Very happy customer. Will shop again. Couldn't find this product anywhere else but here and they had it ! Nike mercurial TF black pack is sold out everywhere - 10.5! read more

ZERO!! I can't even select a one but had to in order to post! They ripped me Off! I bought a soccer jersey for my daughter for Christmas and it never came. Additionally I left phone messages and emails that they never responded to! I am appalled that they can get away with this! And I still get their emails! DON'T BUY FROM THEM BEFORE YOU DO YOUR RESEARCH! read more

ONLINE BUYER BEWARE - Purchased soccer shoes on-line and paid the extra $8.99 to receive within 2-5 days. Today, it's officially 5 business. Package status currently in New York. The soccer cleats were a gift, but won't make it on time, since we are traveling. Will have to return. read more

Finally got my shipment and quality is great! But had similar difficulties calling and emailing company and after reading other reviews thought i was scammed. Overall i am generally satisfied! read more

We ordered cleats in August. It is October and have heard nothing from the company as to any delays, etc. We are in soccer season now. I called customer service. I am still currently on hold 1 hour and 25 minutes it has been listening to their music. It also says they can be emailed. I emailed them while waiting for them to answer the phone. The email I received said they are moving the NIKE facility and they will arrive end of October. Their relations with customers and orders is horrible. In the email, I mentioned I have been on hold for over and hour, and there was not a response. I will never order from them again. Customer service is horrible, and order is delayed over 2 months at this point.....still on hold 1 hour and 44 minutes!!!! read more

Worst costumer service ever. I've been waiting for an electronic answer for days, I mean weeks by now. It's understandable this is not the best time we're living to make complaints, and get everything so nice and perfect, but days for a form of gratitude buying your crap, that I still haven't received for over a month, that's frustrating. I've tried calling too, and no response. Thanks for the zero costumer service you provided me. read more

Worst experience ever. Order over a week ago and paid for next day delivery but I can't even get an update. Tried leaving a voice mail, but couldn't. Tried speaking to customer service and waited on hold for 3.5 hours, but nothing. Emailed them a few times and NOTHING. I starting to believe this is NOT A LEGITE BUSINESS. This seems like a scam , I would NOT RECOMMEND THEM TO ANYONE. read more

Don't not shop from here, they scam everybody , they don't answer their phones, the person with the most rated stars on here is them trying to pretend that they didn't get scammed when them. If we can give them the lost rating I would. read more

total scam.....product ordered 11/2022 and it is now mid feb 2023' zero communication, zero product received. stay far away!!

This is a complete scam. Ordered a jersey - it's been a week and I have not even received a confirmation email or order number . After reading these reviews it's pretty fair to assume that this is a complete scam . Do NOT order from their site . Most of their Instagram pictures have comments disabled and everyone is wondering about shipping dates read more

I just put in a order with them last night and had the same issues with getting in contact with them. I had put in my order for a pair of Futbol boots, but after I put in my order I checked my email and no confirmation. When I seen there was no confirmation I went to check my bank account and they definitely charged me. I sent a couple emails and made a couple phones calls. Still nothing, I finally had to tell them I will be contacting the BBB and if that does not work I will take legal action. They finally just sent my order out today. But to me and according to others it seems like you have to threaten them in order to get them to respond and thats just not ok. read more

If I could give a half a star i would. A jersey I ordered on Dec. 9 2020, finally arrived today Jan. 13, 2021. There is NO customer service. Only one return call of the dozen or more I made. They are the worst. Waited to post this until the jersey got here. Excuse after excuse. They are the worst to deal with and the only person I talked to,Mason, acted like I was bothering him. Never open when they are supposed to be, no valid email. So so damn frustrating. It was a Christmas present which obviously did not happen. Do NOT use them!!! read more

BEWARE OF THIS COMPANY. I ordered a pair of Nike Victory for my 12 yo son. They were shipped out in a timely manner. He wore them for one practice and got blisters on both heals. They fit fine, it's just that this particular shoe caused him blisters, so I returned them. The return method is kind of strange. I had to print out a PDF form and fill it out explaining the reason for the return. I requested a refund because they did not have any other shoes in the same price range that he liked. I week later I received the shoes back with an email saying the refund was rejected because "they have been found not to have any noticeable defects which would cause blisters". Absolutely ridiculous! I have decided not to fight them on their incredibly pathetic customer support and instead just sell them on E-bay and take my loss. Be prepared that if you order anything from this company, it is highly unlikely you will be able to return the item if it doesn't fit, or if you don't like it. This is NOT a company I will ever do business with again. read more

Add me to the list of bad reviews. I ordered one specific jersey which the website claimed was in stock and received a run around and excuses even after trying different options. They found a way to avoid basically everything I tried to order. When it came time to receive a refund, it came with no apology, explanation, nothing. Garbage. read more

I thought my experience was isolated... Not very many reviews but 3 of the 4 weren't good. I ordered a jersey with plenty of time (allowing for the possibility to exchange for sizing issues). The sizing looked small (despite already ordering one size up to account for "authentic" jersey's being cut slim) and I decided to contact them to start the exchange process. NO ONE ever answers their phones. I finally got a response using FB messenger. I mentioned about the phones and I was told they would look into it. I opted to create a whole new purchase because I was told the exchange process would take too long and I may not get the product by a specific date. So I shelled out $$$ for two jerseys and waiting for one to be received on their end to receive a credit and I was waiting for the 2nd one for a themed surprise party. After waiting days to receive confirmation that the item shipped I again tried to call and experienced the same frustration. NO ANSWER. I again reached out on FB. During my conversation on Messenger I received and email that my order was cancelled. I'm disappointed with how everything was handled but also that them not answering the phones is not an isolated occurrence. Apparently they don't believe that answering phones at a business is important. I would say beware if you are planning to buy anything from this vendor. read more

Ordered a Liverpool shirt which, during the online purchase, you get the option to pick a player. Got a Mo Salah shirt which arrived a couple of weeks later. Too small. Tried to return, and they said I can't because it is "customized". I get not being able to return a shirt with my own name or something like that, but Mo Salah is the most popular guy on the team. This is just a bullshit excuse to not take things back. They've probably sold 20 of the exact same shirt since I bought mine. read more

Bought a kit for my son for Christmas. Within 2 months the logo started to peel. I contacted them and said It was out of their warranty period but would repress the logo. Sent it to them and the "pressed" the logo But less then a month later and it's happening again. Now they say it's not their responsibility and they won't cover it under warranty. read more

beware beware beware this store is fake and is not a soccer shop. no not make online purchases​ as they will not answer the phone. bought an iniesta jersey to have them only not return my calls but not even a confirmation email. i hope the owner of this place falls and has to amputate his leg. do not purchase anything read more

I was a bit skeptical ordering here at first but I did it anyway. Even through i never got an email saying it shipped. The jersey came within 10 days and it was a quality jersey, better than I expected and the customization on it was good so was the price. I am very happy with everything and I will be ordering from here again in the future. read more

I am disappointed in our experience with this Company. I purchased $200 soccer shoes for my son who is a place kicker and punter on his high school football team. This is the fourth pair of the same brand and model shoe he has worn for years with no issues. Unfortunately, after only one week of practice and one game the upper on the most recent pair started to come apart slightly from the sole. Customer Service indicated that this was expected and that they couldn't do anything for us and we should work through the Nike claims department if we weren't happy with that. My experience with brick and mortar stores is that they would have taken them back with no questions. We will think twice before purchasing from this Company on-line in the future. read more

I placed my first order with soccerpro.com on October 3, (Thursday) 2013. The company charged me $7.99 for UPS Ground 2-5 business days, so the shipment should have been arrived, the latest on October 9, 2013 Wednesday since UPS is working on Saturday. However the package is still did not arrive on October 10, 2013 when it should have. As a matter of fact the item should have arrived sooner than 5 days not later. On the evening of October 10, 2013 I sent an email to soccerpro.com complaining, because I found out that my package just shipped on October 8 and will arrive on October 14, 2013 by the end of the day, yet the company charged me $7.99 for fast service. The next day I received an email from soccerpro.com where they tried to explain to me that the Adidas training pants that I ordered had to come directly from the manufacturer that did not shipped the item until October 8, 2013 which is not my problem. Because of my complain, they offered a $2.00 refund (which is ridiculous) in "good fate". Soccerpro new that very well from previous experience that when somebody orders an item and pays for 2-5 days shipping the item will not arrive on time, yet Soccerpro.com still did it because it is extra money in their pocket. Basically they are charging more money for the slowest service - very deceitful shipping practice. The reason I paid more money for the faster delivery so the Item gets here when I needed. If I knew that my item will arrive only by the 11 days after my initial order I would have order the item from some other companies that would have full filed their agreement. Terrible business ethic and practice; I will never order anything from them. Les from Los Angeles read more

This is so upsetting! I purchased a Luis Suarez soccer set thinking the size purchased would fit my grandson and it was too small. I called Soccerpro and was told that even if I exchanged it for just a shirt it would cost as much as for the entire set (jersey/shorts/leggings). Although their form indicated Request for Refund and the reason it is being returned is because it is "too small" I was advised they would only give me a credit. This being said I was also advised they do not have the jersey or set my grandson wanted in his size. I will receive a $75 credit I will probably never use from a store I will never shop in again. read more

These guys are sooooo good. I received lightning quick responses and US World Cup Jerseys (all sold out in Seattle) days in advance before the game. A+++++ read more

They sent me a jersey that was all crumbled, and the collar had stains on it plus it didn't fit so i tried to return it. They sent it back to me saying that they don't return custom jerseys when it wasn't even a custom jersey, and there was no indication of customization on there website for this specific jersey. They also said i had worn it which was completely false, and just another excuse to cover themselves. Terrible customer service, and the product was just as bad. read more

This is such a great website! After searching for an exact pair of cleats and not finding them anywhere, I finally found the exact cleats and size I was looking for here. I also ordered cleats for my niece and when I ordered the wrong size for her they were super fast and easy in returning and reordering another pair. With my package they also sent a cleats bag, a cereal sample, and a professional soccer magazine free of charge! They also send really funny emails and are great with their customer service. I would definitely recommend for people ordering any kind of soccer gear or merchandise who want fast and reliable service on great products that may be unavailable in other places. 5 stars for sure! read more

As birthday gift, I got expensive cleats for my son and within 10 days cleats starting tearing from sole. I called ScoccerPro.com customer service and they mentioned, as per their defective policy they don't want to accept any small tears. They would refund only if it completely torn and not wearable :( It is terrible and would never recommend anyone to buy from this site. read more