**A Miami, FL, Client who is Proud to Call the Freeport, ME, Allen Edmonds Outlet his "Local"…read moreStore.**
Despite living in Miami, FL, Allen Edmonds of Freeport, ME, will always be my "local" store--thanks to my experience with the unparalleled Laney Johnson. I wish all of my interactions were as seamless, professional, and enjoyable, as transacting business with Laney.
Perhaps a bit of background will better illustrate my enthusiasm. I have always admired AE's timeless quality, comfort, and aesthetic, and could not pass up on the deals available in AE's recent tent sale. But, this being my first purchase of AE shoes, I had very little, if any, knowledge of my foot's fit relative to a 5 last. A master shoe fitting would have been ideal, but, with the end of not disparaging, while giving praise to another, my circumstances effectively required me to take a leap of faith regarding the last's fit on my foot and principally rely upon objective criteria from a Brannock device.
I enthusiastically dialed AE's Freeport Outlet. Laney answered the phone after two rings and processed my entire order within 6 minutes--impressive! I ordered a pair of 8D Walnut Strands and Black Park Avenues, and two AE aromatic cedar shoetrees. The shoes arrived in five business days from Port Washington, and the entire experience was perfect--well, except for my foot not fitting the 5 last in 8D. Feeling a bit defeated, but optimistic, I called Laney. As always, she was professional and sympathetic about my situation. She sent me a return label, took my order for two pairs of 7.5Ds, and, upon the returned shoes' arrival in Freeport, processed my exchange. Presumably the 7.5Ds would fit, right?
Fast-forward three weeks later, after three orders placed, three exchanges processed, three pairs that did not fit my oddly shaped foot, and consistently exceptional service from Laney, I finally found a perfect fit--7EE.
AE sartorial veterans and neophytes alike need to take further notice of Laney Johnson, and the world-class experience she delivers to her clients daily. Despite crafting some of the best shoes available on the market, what will make me an AE customer for life is my experience with Laney. Thank you, Laney!