I passed this laundromat on my way to the Habitat for Humanity hardware thrift store called ReStore. I doubled back to do my laundry there after shopping, rather than going to the laundromat that I had planned to go to by the pharmacy I regularly visit. This is a weird review and it feels weirder to have to write it, but one that stems from confusion and frustration. I pulled my vehicle in to back up and unload a giant laundry bag from my cargo gate. As I was retrieving it I thought maybe I should go in first and check it out before I drag that big bag and my detergent out. Will I need quarters? Is this a digital-only laundromat? Can I afford the machines? Is WiFi available here? I went in and saw only two customers so right away I thought, okay Covid/Social distancing safe. I looked at a machine to get an idea of cost and then I looked around for any coin dispensers, signs of rules/regulations, etc. All of a sudden a tall man with glasses on walks by and glances at me. We greeted one another and he just starts into me! My intention was to let the management know I'm new in town and this was my first time at their business doing laundry and I wanted to know how it works. He was very rude, and made it painfully obvious that I wasn't welcome at his laundromat. In fact, he came out and said, "you should go handle your business elsewhere." He accused me of coming in just to take all his quarters from his machine. I tried diligently to explain my truck is right out there with a big laundry bag in it that I didn't want to drag out until I was certain that I'd be washing my clothes there. The more I tried to convince him that I had no clue what he was talking about, the more rude he became. He started bragging about how long the business had been open and how well it was doing. Huh? Just me looking at the coin dispenser seemed to incite anger in him. I even went out to my truck to open my cargo door and show him the laundry bag and detergent. While I was outside I looked into the window and I could see him trying to engage a young man that was staying out of it. He was instigating to a customer that had no interest in this confusion at all. I brought my items on in to start the process, just figuring everything out on my own until I realized I was really not welcome there at all. I picked up the bag and just said to myself, "I guess I'll take my business somewhere else." I felt degraded and dehumanized. Being mixed race and the type of person that can blend in and be friendly with anyone, I try not to jump to conclusions without substantial evidence. I'm not confrontational nor am I hostile. I do like to communicate clearly and be understood though. But was I discrimnated against? Was he in a bad mood, perhaps from an encounter prior to my arrival? Or is he just an asshole who is rude to everyone who is new to his establishment? read more

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This place has made me more enraged than I have ever been, especially the management! I was there earlier today and there was a taller skinny white man who I assume was the manger or owner because he couldn't stop bragging about how they're getting new machines and how they have the "best prices around" even though they're extremely overpriced. But the main reason for this 1 star is what he said to a young woman trying to get quarters. She must have had her laundry in the car while she was getting the quarters, but he immediately went up to her and started aggressively telling her she has to go to the bank and that she wasn't welcome. Then once he realized she didn't speak the best English he then went on a 5 minute rant IN HER FACE saying that she needs to learn English if she wants to be in America. He also talked a whole bunch of nothing taking about Biden and taxes, and said "this place is for customers for her and me" as he pointed at me...I'm white. She was very confused and looked extremely scared. Luckily there was another man there who knew Spanish to translate that was she trying to get quarters for laundry, but the manager completely ignored him and wanted no solution, he just wanted her out. And it was VERY clear it was because she's Mexican. The manager then had the nerve to try and apologies to me for having to "hear that" as if he wasn't the one who caused a scene. It's embarrassing for him, and it's very clear he's a racist. If you're not white you're not safe here. read more

I went there the beginning of may to do my laundry and the one washer I used that cost $3.75 did not start so I called explained my issue telling the them exactly what happen and that there were people there that told me to call there number that they are good about getting back to you and so 5hats what I did except I called 3 times and they never even called to say sorry or what's your address to send a refund nope. That is so unprofessional to say the least not to ever call you back to say sorry. The one thing I did is go back there one more time and another person at that time lost money to and I did say good luck even getting someone to talk to it goes right to voice mail each time. So anyone wanting to use this place think twice because if you do loss your money they DON'T CARE ABOUT THERE CUSTOMERS JUST THE MONEY. TO OWNERS IF YOU READ THIS YOU RIPPED ME OFF AND THEN HIDE BEHIND A NUMBER THAT YOU PUT VERY LARGE ON YOUR WALLS AT THE LAUNDRY MAT ANSWER YOUR PHONE OR CALL THE PEOPLE BACK OR DON'T PUT A NUMBER ON YOUR WALLA JUST PUT A SIGN THAT SAYS THIS PLACE IS A RIP OFFFFFFF. SIGNED NEVER USE YOUR COMPANY AGAIN. read more