Unethical upselling practices! I scheduled them for furnace…read moreand plumbing to fix a pipe that busted and leaked when our furnace failed. We recently closed on our home and haven't even moved in yet. When two workers came for the furnace and found water, they cancelled themselves AND THE PLUMBER, refusing to help pump out the water unless I signed a contract for $7-14K in repairs right then. They wasted valuable time knowing that an upcoming severe freeze warning could cause further damage to my home. I immediately scheduled on line to have them come and pump out the water and there was same day availability. They cancelled my service call because I hadn't signed the contract, which they never even sent out. They were greedily trying to upsell me when I was under pressure and cost me valuable time. That's unethical and it made them lose my business.

Called on Sunday regarding my furnace going out and Magda came within an hour. very professional…read morequick service .

this guy never showed up to the appt never called or responded. This company seems like a scam…read more. They have your address and phone.. they talk on the phone one day and can never seem to be found the next few days by phone and literally never show up for appt and never arrived for an appt . 11/26/2024..will never refr or try again

DIY gone wrong. I tried to switch out the water mixing cartridge in a shower and due to some…read morecalcium build up, it wouldn't budge. I put it back together, but the water would no longer turn off so we had to keep the water to the entire house turned off. I called Ray's and they were not able to come out that night. The next day they were there within an hour of calling them. An hour later they had it fixed completely. The competition came out the night before and talked about putting valves in the basement, tearing out a bedroom wall to get to the back of the plumbing, and cutting through the shower wall! I knew this was not required because Ray's had switched out the other cartridge just a few months prior to this incident. The competition told me the cartridge was stuck and he may not be able to get a part since it was 8 p.m. He looked up the part and said it would be about $500 for the part and around the same for labor. I told him I'd call another plumber and deal with the mess in the morning. The competition charged me $189 to do nothing. Ray's charged me a total of $200 for parts and labor. I will never attempt plumbing DIY again and I will never use another plumbing service!

Professional staff. Fair pricing. Saved us $16,000.00 after correctly diagnosing the problem and…read moreoffering the correct solution. The first company wanted to spend $19,000.00 replacing pipe that wasn't damaged.

They worked on my neighbors plumbing and used a heavy skid steer in my driveway, they cracked my…read moreconcrete, I've asked them to fix it they said they would 6 months ago and never did. It was not reinforced with rebar so they left my driveway uneven even though I didn't even ask for the service call they just showed up and tore up the old concrete in my driveway. Unprofessional.

Great work, accomplished in a timely manner, very reasonable price. Highly recommend.read more

The night before they texted phone number & call the next day they showed up a little after 1030…read morevery knowledgeable In there trade showed me what the problem and was fixed it in a timely fashion quality work, value for the job I've been trying to get it fixed since Wednesday they messaged me the next available is the 27 of this month wow done and out down the road a little after 1100 thank you very much

The work quality was ok but to be totally honest it's been hard working with them. We'd been…read morescheduled for a week and nobody showed. All day called to try to find out when or if someone was coming. Blocked our whole day waiting and got almost no communication. Owner called and said he'd come to make it right. Which is good. But I won't be using them again.

My sewer clogged up and I called Terrys the secretary was quick to get me on the schedule and for…read morethe same day. The gentleman that came out was very polite on time and was able to get it open quickly. I will be using them for all my plumbing needs.. Thank You

Horrible businessman. Dishonest and unreliable. Hired him to do $10,000 worth of work and he…read moresubcontracted it out to someone else and then refused to take responsibility when it didnt get done. It has been 6 months since we paid him and nothing has been done. BEWARE. Hire someone else.

Called for an appt and got a call back the next day, they came out and fixed the issue so I…read morethought. Within an hour of them leaving the toilet was still running! Took three days and 5 phone calls to talk to anyone,made an appt to come back and fix and was a no show... left another message and have yet to get a response.

We hired Prairie State Plumbing and Heating to repair clogged sewer lines at my parents house. It…read morewas late in the day when we called and we really weren't expecting them to be able to make it for a few days; however, the crew was there bright and early the next morning accessing the situation. They ran into some issues with tree limbs blocking the lines and had to bring in special piece of equipment to resolve the issue. The owner himself showed up to assist and make sure everything was in order and done right. On top of the outstanding crew, the price was very reasonable for such a huge project and the work was done right. I would highly recommend Prairie State Plumbing and Heating. I have no complaints whatsoever. They are a great company to do business with.

Doug has always been professional, courteous and responsive. He explained everything involved and…read morecompleted the job in a timely manner.