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Snell Isle

3.0 (10 reviews)
Open • 9:00 am - 5:30 pm

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property management professionals of fl

property management professionals of fl

(6 reviews)

[ Property owner perspective ] When determining who to…read moreselect to market and manage my family's property, I carefully vetted several local management companies with an eye on professionalism, communication, responsiveness, integrity, fairness (for the renter AND the owner) and character judgement. While a few presented as competent, Bill and PMP seemed far and away exceptional in all. And, they've proven it, again and again. Bill is *relentlessly reliable* - on many occasions, has gone out of his way to help me manage some pretty unique and challenging circumstances. Through numerous decisions and events, Bill and Kim have demonstrated what *trusted partners* they are. Being at a great distance from your property can bring anxiety and unexpected challenges. Having property managers you trust to make decisions on your behalf or to partner with, is critical. Look no further.

547 46TH AVE N: (tenant, 2024 - 2026)…read more Kim and Lee were extremely difficult to work with, and many of my concerns faced pushback for months. Serious safety hazards including a blocked front door, nonfunctional smoke detectors, and a door that stayed broken for over six months were only addressed after repeated requests and frustration. The front door physically would not open for nearly six months, meaning I could only enter and exit through the back, and as a first responder this was a genuine safety hazard that I flagged repeatedly and was denied just as repeatedly. The main HVAC unit is loud and disruptive, the house shows clear deterioration, most of the utilities look like they are from the 1950s, there is no dishwasher, and the washer and dryer are extremely old. There was also a cockroach infestation throughout my entire tenancy, at least 3 to 5 cockroaches in the home per week sometimes more, and overall well over 100 sightings across two years in the kitchen, bathroom, and throughout the home, which was flat out disgusting. The shower is made from a material where everything sticks and smells, cooking stinks up the entire place with nowhere for the air to go, and there are random moments where the whole house smells like burnt rubber for no clear reason. My bathroom drawer literally imploded on its own recently, which is both funny and sad and shows exactly how run down this place is. I stayed silent for the first year and said nothing, but once I finally spoke out they retaliated and showed exactly who they are. Lee and Kim gaslit me constantly, denied things I had documentation for, and never once apologized for any of it. Not once in two years did either of them take accountability or acknowledge that anything they did was wrong. Lee always claimed he answered his phone when he did not, and Kim dismissed me, treated me like a child, and hung up on me more than once. The worst moment was coming home after a 24 hour shift as a first responder to find maintenance had shown up on the wrong day due to a scheduling mistake on their end. I was exhausted and had been dealing with a broken front door for months, and Kim's response was to tell me to calm down and threaten to involve my mother like I was not a grown woman. She had zero empathy, zero accountability, and the door still took another 2 to 3 days to get fixed after all of that. I raised my voice once in two years, that one moment, apologized multiple times trying to keep the peace, and it was still not good enough for them. Lee even went out of his way to message my mother directly playing the victim and assuming I wanted to break my lease early, which I never did. I have not spoken to Kim since that conversation, I have no intention to, and I have proof of denied requests for that door going back six months! I took excellent care of this house but it still fell apart constantly, and the only reason any long standing problems were ever addressed was because I persisted and stood up for myself. I wanted to stay six more months, made that clear, apologized multiple times trying to smooth things over, and they still refused to renew my lease and pushed me out. After two years of being gaslit, dismissed, hung up on, and treated like a burden for simply expecting a safe and livable home, they decided I was the problem because I spoke up. Worth mentioning also that people constantly park directly in front of the driveway making it extremely difficult and dangerous to pull out at night. Their behavior made clear that if you push back or assert yourself in any way, expect conflict regardless of how reasonably you handle yourself. Two terrible people who should not be managing tenants or anyone else for that matter. The only positives were the price and the location, both of which I will genuinely miss! Good luck future tenants, you'll need it here.

Snell Isle - apartments - Updated May 2026

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