I was actually going to the Jamaican restaurant next door but they didn't have snapper today. So I thought I'd give this place a try. The reviews almost scared me away. But I went inside anyway and the young lady at the register was very polite (unlike what I expected from the reviews). She did explain to one customer that his order was going to "take awhile" since they cook food to order and shellfish takes a little longer to prepare. I like that! The place was clean and she said the floor looked greasy and should be cleaner. Anyway, since it was my first time I ordered something simple - grouper fingers and fries. It was amazing! Fresh and hot! Wished I had ordered a large order! Anyway, my first time trying Snapoers and I will be back to this one! If anything goes south I'll update my rating but this place is GREAT! read more

Snappers Fish & Chicken - Grouper fingers and fries. Fresh and hot! One is missing - Fish & Chips Near Me - Miami, Florida

If a negative number existed, that is what this store would receive. The level of disrespect coming from the cashiers was far beyond anything I have ever experienced. I entered this establishment to purchase food for my granddaughter and her friend. I asked for the lemon pepper to be on the side for one order. After paying, a second cashier asked me if I wanted lemon pepper. When I told her I had asked for one on the side, she gave me attitude and said I would have to pay for that. I asked why there was a charge for what was supposed to be. One would have thought that I asked for her next born child. She was so rude that had to ask what I did to deserve such attitude. She then cursed at me and said I needed to make up my mind. At that point I told her I had no interest in arguing with a child, I am 63, and that her customer service skills needed to be worked on. Her energy was so negative that a Spanish (only) speaking lady understood what was going on. When her daughter asked her, in Spanish, she was able to tell her based on energy alone. I did not mean to write a dissertation, but the energy coming from the 2 cashiers was the worst I have ever experienced and I will NEVER visit this location EVER again. To make matters even worse, the young cashier followed us out of the store and continued to say unkind things to us. May God bless her anyway. My Sister had her own negative experience and will write her own review. Seeing the overall rating already on this site, I have to question if the owners really care about the level of customer service in this store. The worst EVER..... read more

I went here & was excited to hear they had fried oysters. I ordered the oysters & swapped the fries for fried okra (I love their fried okra). Last night was the worst the oysters must have been premature as they were mostly batter & the okra was THE WORST I've ever had there, most of the pieces were hard. I suppose they got a bad batch. HORRIBLE. read more

Snappers Fish & Chicken - Pieces of oyster batter & hard okra - Fish & Chips Near Me - Miami, Florida

This is a complete waste of money I went here and they had nothing but chicken wings. I ordered it which I should've just left, the food was cold and the fries was soggy ( undercooked) I would most definitely keep driving by this snappers. I had to finish cooking my fries in my air fryer. Do yourself a favor save money and go else where read more

Snappers Fish & Chicken - These are fries from snappers that I had to finish cooking in my air fryer - Fish & Chips Near Me - Miami, Florida

Wonderful customer service and prompt. We ordered online me and my mom and asked for extra lemon pepper because if you ain't coughing it ain't hitting right ! The employees got the memo !! the most lemon pepper I've ever seen and the lady that served us was so sweet! read more

miami Gardens location is a waste of time poor customer service they take their time don't even trust the driver thru it sucks

I usually go to Captains in Miami Gardens, but I was rushed for time and I needed to eat something. Went to this Snappers in the plaza 18312 NW Seventh Ave Miami, FL 33169. NASTY NASTY NASTY. Conch fritters was over cooked to a crisp! I ordered a fish and wing dinner. They forgot a fish and ALL WINGS HAD FEATHERS ON It. WHAT TYPE OF BAD BUSINESS, LOW QUALITY, FOOD PLACE IS THIS. read more

Snappers Fish & Chicken - Some of the conch "ball" fritters. - Fish & Chips Near Me - Miami, Florida

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Snappers is never my choice but I was in the area and my stomach was touch my back! All I can say is be ready to wait. I ordered the conch balls, crab cake and a flop (tea with lemonade). Let's start off with the conch balls, it comes with eight and I only had one lol. The batter tasted really sour and had zero flavor. It was filled with conch meat but nooooo flavor. The crab cakes was just okay, nothing special. But the flop was the star of the show, the right amount of sweetness. read more

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Seem like each Snappers restaurant have different menus. This Snappers didn't have conch balls, but they had delicious tender conch and fresh shrimp. I love the lemon pepper powder they put on after the food is cooked. It's delicious! My husband and I shared the shrimp and conch plate and our son had the wings and fries. The line was long, but of course when you want fresh food, you have to wait patiently. Snappers cook your food once you place it. This isn't the location we usually come too, but this one always have what we want and the food is great. We also love their flop which is lemonade and sweet tea mixed. They also have many different other seafoods and specials daily. Either location you prefer, you won't be disappointed. read more

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I stopped in over the weekend because I had a taste for conch salad. When I want some on the go, Snappers is usually my go to place. Well I take that back, Snappers is my go to this location just wont be. For one since it is all the same restaurant, company (whatever) you'd think the conch salad would be the same? WRONG! Nothing like my 17th avenue location. What it lacked more than anything was the seasoning. It had no seasoning at all. Granted 17th avenue's location also has the spice, the least this location could do is have the seasoning. The customer service was okay. No greeting when you come through the drive thru. They just want to know what you want. I honestly don't foresee myself coming back here. read more

There isn't enough characters to explain how trash the snappers service experiences are. i walked in was told I have to go back outside because the cashier is on break and only the drive-through is open until she's ready to me and the another customer we looked at each other like it was a joke and left around 8pm. The drive thur ladies clearly drugged up falling asleep at the window getting orders wrong. Theyve left the mic on in the drive thur cursing each other out and that's all when theris attitudes aren't terrible/ rude. Tonight was my last time going there I can't imagine the owner knows this is happening or probably doesnt care. Just sad to see business in a black community being done like so. read more

This is a 0 stars rating. I don't understand why managers hiring people that are only there for a check. You don't like your job get a better one ! Why did I have to wait in line 25 mins just for a rude ass lady to bang on my car window & say there computers are down.? That girl was so rude to me & the 3 other ppl waiting in line to order. So all that time your machine was broke you waited a whole ass 25 mins to finally bring your lazy ass outside & say something ? Maaannn read more

Took my family that's from out of town for them to try for the first time, the young lady Stephanie was so nice and patient. She really made this a great experience!!!! read more

Worst ever omg! The girls were singing over the intercom and ignoring us and were obviously both having so much fun dancing and singing they barely took our order this shit needs to get closed. I wasn't gon write this review because this is my nearest snappers but shit yall needa close this down I rather go way down the street. First and last time I'm over ever‍ read more

I ordered from Snappers Saturday and I spent $14. Today is Monday & I received a update from my bank the payment from snappers updated from $13.49 to $27.78. They are scamming people by adding a additional fee days later. I went to the location to speak with a manager, the young women mentioned she was the manager and there's no way they ran my card. This place is unprofessional and they are scamming. DONT USE YOUR CARD THERE. read more

The customer service here is just terrible. If you don't like dealing with people don't work that type of job, at least try and fake it. The menu here is different from the on 7th ave and 67th. The fries taste like the fried them the day before and then threw them in the microwave so that they're hot. Didn't receive side of coleslaw or hot sauce. The wings were bearable. read more

Snappers Fish & Chicken - 10 piece wing dinner - Fish & Chips Near Me - Miami, Florida

Ordered the conch and wing platter; the conch was very chewy and greasy. The french fries were stale and they gave you only one sauce for the conch which wasn't enough. read more

If I could give this place a 0 I would. Visiting from out of town and was told this was a good establishment to order from. Apparently that was wrong. I ordered over $30 of food and when I got home and opened the TIED bag, there was a cockroach running all over the food. I was absolutely disgusted. I went back immediately and demanded a refund. Their response was "we have a sign that says all sales are final". The customer service is horrible and the staff is rude. I would never recommend this chain to anyone! If you read this far, please stay away from any of these restaurants, it's for your health. read more

Literally waited 20 minutes at the intercom waiting in line stuck. Apparently the close whenever they feel like it. What really sent me over the edge was when they poured the most dirty grease out of a filthy pot. I knew I had to get out of there. read more

The ghetto talking bout the ghetto. Snappers has really gone down in service. Some employees are very unprofessional, and sometimes down right rude. The wait time is extremely long. The best time to visit is around 12p-3p any time later be prepared to wait. The food is good most of the time. read more

I have not ate here in a while. I was craving some good wings and fries so I decided to visit the nearest location to me. Now this location is not in the best neighborhood but hey, which Snappers is. When I walked in they were pretty busy. I pre ordered my meals so I only waited about 10 minutes from after I got there to get the food. I thought it was pretty good. Service inside was in personal and very short. The food was good. They use a lot of seasoning so it could be a little salty. The food was still delicious. I almost forgot how good their wings were. French fries were pretty good as well. Shrimp was nice and crispy. Overall a good experince. I will be back. read more

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I passed here on a Thursday night when I was craving fried chicken and remembered that I've been wanting to try this place. The drive-thur was packed with cars so I joined the pack and waited about 20 minutes to finally get my food. Like others have noted, service is not great, nevertheless, I was determined to give it a try. I ordered the fried Conch & Wings platter that comes with fries, bread and a tiny side of cole slaw for $15.99 plus a side order of the Fried Okra. The fried okra was delicious. The fried chicken wings were pretty good and had a nicely seasoned batter with a light crunch. The fried conch was tasty but a bit too tough. The very small side of cole slaw that comes with the platter was pleasantly sweet. It came with 3 Wings, and probably about 8 nice chunks of conch, lots of fries and 2 slices of bread. I could only finish half the platter as it's a lot of food. Overall their food is good but a bit too salty. However, I would go again. read more

Snappers Fish & Chicken - Conch & Wing Platter $15.99 - Fish & Chips Near Me - Miami, Florida

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This is one of the very few times that I've gone to this location and haven't had to deal with someone's nasty attitude. This is a cook to order Restaurant but when you're at the speaker they rush you even though there is nowhere for you to go when you're done ordering. I was given a fruit punch when I was never asked what I want to drink. I just took it because I didn't want to deal with an attitude. Unfortunately after I left and started drinking the juice I find hair wrapped around my cup. The food is USUALLY good but don't expect class A service. read more

Snappers Fish & Chicken - Fish & Chips Near Me - Miami, Florida

COUNT YOUR DAYS!! Idk what happened to this establishment but it's been going downhill for years! And now y'all charging for extra lemon pepper seasoning?!?! BFFFR! That was my last straw! I ain't never coming back! On my great grandma grave read more

Ordered a conch dinner and chicken souse. My husband and I both ate some of it and the following morning we both had stomach pains and had to consistently use the restroom, she even started vomiting. I called and spoke with a manager and his response was "We cook our food daily, nothing stays out over night. Our food is fresh, I mean no disrespect, I don't know what to tell you but there is nothing I can do." Terrible customer service! read more

Where do I start. If I owned this business I would be ashamed. These people representing me, no dress code no integrity. I understand where this snapper's is but wow food took a long time to get and the employees are so rude. Honestly I only go there cause it's the closest one to me. I'm writing this so the owner can hopefully see this. You have a (potential) million dollar business either tighten up the rules or get new employees. This is embarrassing. People leave wanting to beat up your employees. And we laughing that they messed up the food too. read more

This place has gone downhill over the last two years. Half the time they don't put lemon pepper. They have the most ghetto people working behind the window, absolutely no customer service present. I swore off this place for months and decided to give it a try at 10:30pm. After 15 minutes of waiting, they decided to close while cars were still in line waiting at 10:45pm, even tho online and on the door it shows they close at 11:30pm. The cashier had the nerve to say we close at 11pm and closed the window as if they still didn't have 15 minutes to serve customers smh. This place needs new management ASAP. read more

This place is absolutely disgusting and the service deserves negative stars if it were possible. They are slow, rude and can't get their orders correct after having you wait 20 minutes. You'll make it all the way home with a plate of food you did not order and go back to wait another 20 minutes to get a cold replacement and half ass apology.. don't waste your money or time like I did. I never write reviews but this was just horrible. read more

Snappers has the best of a lot things!!! Their new gyro's are not one of the best things on their menu!!! For the price you get exactly 2 pieces of meat!!! Not exactly a Gyro worth the price!!! $5.99 and only two whole pieces of meat!!! Disappointed is a understatement!!! Still love Snappers for their chicken!!! But never again for a Gyro!!! read more

-0 on everything. Here's my life story: 1. I placed the order over the phone with them just so I won't have to wait. I thought that was the wise thing to do right? Wrong!!! 2. I get there, the cashier looks at me and says nothing. Not one thing, not I'll be with you in a minute, hold on one second. She serves everyone else except me. At this point, I'm ready to walk out, getting close to the door!! Then she says, hi, how can i help you. How about a thank you for your patience!?!? 3. I tell her my ticket number and my food isn't ready!!!!! I purposely waited 30 minutes after I called so when I arrive it'll be ready! I literally had to wait 15 minutes extra.. 4. I wouldn't go here ever again. Reminds me of the reason why I stopped eating here! You get what you pay for! read more

No need to call your order in ahead of time because they won't make it into you get there anyway the answer the phone as rude as they can be and the little girls behind the counter were more worried about Burger King's ice coffee then getting my order I will never patronize this business again read more

Snappers Fish & Chicken - Fish & Chips Near Me - Miami, Florida

I'm really confused why I pulled up at 12:20 & my order was taken but yet I waited in line til 1am. This establishment needs to be shut fuck down making people wait so long just say you're closed!!!! Online it says 11pm is closing time. I walked up to the window & it looked like they were cleaning. Ask the girl who was waiting how long she'd been waiting cause at that point I had waited 15 min or more .Should have known because clearly this the ghetto and the other reviews are proof of that. Just close the whole snappers because im sure they either didn't drop no food lke the girl said they were or they did and took it home. Either way it's very ill mannered & nasty to have four people in line & take their orders. After all was said and done one car was left when I drove off. read more

if i could give it 0 stars i most def WOULD. all them workers in there rude af. told me i need a mask but none of them has a mask on in the back. i wanted a refund because i did not appreciate the rude behavior and some girl told me i had to come back tomorrow. how i need to come back tomorrow but the money RIGHT THERE. don't ever come to this snappers or any snappers for that matter. read more

They are just rude as hell, place is never clean, flies are constant, can't answer the phone either. Would it kill you to smile every now and then?! Good food tho. read more

their food is so good, my family and I eat here at least once a week. it's really affordable the customer service is great and they deliver. I truly recommend that anyone tries the fried conch. read more

Snappers Fish & Chicken - Fried Conch & Shrimp - Fish & Chips Near Me - Miami, Florida

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Snappers what could you say about it I've been to a few before this one is my favorite it's not the biggest one is not even the cleanest one but the food came out fast they gave me more than I ask for. That completes my review read more

This place has gone downhill. I gave it one star because you have to should be A negative star. Employees are rude loud and nasty. Talk about customers in front of them . I ordered thru door dash went to pick up order myself. They did not have an item that was requested once I got there order not ready was told she did not know when it would be and then told me about item not carried. I asked why I was not informed before now as she sucked her teeth and began to get very loud and bothered because I was asking questions. I did ask her why she was acting like a bitch. She began yelling and telling me she would not serve me nor refund my money. When I asked to speak with a manager I was told there was not one. Called door dash and they said restaurant had to refund the money. After many minutes of going back and forth another employee calls some one who they say are the manager and owner. I Explain everything to him and the other person in charge over the phone and I was told I would get my food and a refund. Three days later no refund and waiting. The restaurant on top of all this was filthy instead of arguing with the customer try cleaning. read more

Really bad service refused to put lemon pepper on my food I told them before I ordered that I wanted extra lemon pepper I was told ok and then refused when I picked up my food. I will never come back to this location read more

Rob please get your store together. They are pre cooking seafood and leaving it out then selling it. That's bad. Then your staff is cussing in front of your guess. And your cooks is very disrespectful. I asked for a refund they told me they could not give me my money back until they call the owner. So I said ok call rob please do. When I said they they gave me my money real quick. read more

The food is good. I love there couch, most important is customer service. It will expand your growth in your business. Better management will help... read more