So grateful my neighbor told me about Troby's appliance store in Harrisonville. All was great from…read morethe purchase to the installation of my dishwasher.

I have never purchased a major appliance from Troby's but that is only because I have not needed to…read morereplace one since moving into this area. However, I have had to perform repairs on my washer, dryer and refrigerator a few times and have purchased numerous parts from them. Here's what's great about Troby's: They not only sell parts at competitive prices, they freely offer advice, suggestions and helpful hints for successfully completing repair jobs myself. Unlike the big-box stores, Troby's not only services what they sell, they also sell repair and maintenance parts for DIY'ers like me. Try finding a new defrost thermostat for your refrigerator at Lowes or Home Depot. They freely admit that they don't provide repair and maintenance parts for the appliances they sell. Troby's is a home town, family owned business right here in Harrisonville. Although I've not yet had to replace a washer, dryer, refrigerator or freezer, when the time for that comes, Troby's will be the first place I go. Even if their prices are slightly higher (and I don't know that they are, I haven't compared), the added value of friendly, helpful neighbors who will stand behind their products is worth any extra up-front extra cost (if there is any).

We needed a light fixture replaced and they responded quickly. We had a scheduling conflict come up…read moreand they worked with us to change the day of installation. They did a great job and we will definitely use this company again!

Dryer had issue - so tried to trouble shoot (like a normal person?). Couldn't get to work - so…read morecalled technician. These folks came over and since had seen we tried to trouble shoot wouldn't even look at and said "it's a liability" So short story - just sit and hope into the universe things magically fix or else you can't get service from this place.

I don't leave many reviews, but 100% recommend this guy. Only reservation is I don't want other…read morefolks to discover him! Actually came out and fixed my car in another shop's parking lot!

From the owner: Hello! My name is Cole Hinshaw. I have been in automotive repair since I was "knee high to a…read moregrasshopper." I have had multiple jobs in garages, working for big companies, and the one thing I could never agree on, is how hungry these companies were for money. It sickened me having to turn away people who had legitimate safety concerns with their automobiles, all because they couldn't afford the jacked up bill that was the "corporate standard." So I decided to branch out with my skill set and do what I can to ease the pain of some of these services with a big smile and a small bill! Unfortunately but ultimately the world doesn't allow one to live on pure heart, so yes i do ask for compensation for my work, but i feel you will find what i ask for is FAR below any big shop you'll find in this area! Plus I happen to have a pledge that none can compete with! My pledge is this: "If I can't fix it, You don't pay" Yep you read that correctly! I don't care if I've driven 40 miles to get to you and spent 5 hours trying to solve the problem. If in the end it is not fixed? I will tip my hat, apologize for being unable to complete the task, and be on my way after suggesting whatever I can to help you find the solution you need! I come from a small town where your neighbor was treated like family, and that is what I wish to bring to my business! So please, if there is ever anything I can do to help, don't hesitate to give me a call!

Review: Wayne recommended to replace the dishwasher but said he would have another tech look at it…read more Austin came prepared and said it needed a drive motor, which he brought with him. After some discussion we determined the part could be covered under warranty and a part request email was sent to Cowboy Appliance Repair. While Austin was on speaker phone with Wayne he asked if I was being difficult and mentioned he charge me sales tax on the service call which he was not going to pay the State, how's that for a honest company? Not to mention he has yet to provide me a receipt, I have asked him 3 times for the service call receipt. Wayne has yet to get the part from LG nor keep me informed on the progress. If you have any type of warranty work you can find another "Cowboy". My wife found his reviews to be positive on Angie's List, he hasn't done anything to solve our problem, and doesn't respond to requests for a receipt or progress on getting this part. Not recommended!

From the owner: At Cowboy Appliance Service & Repair, we keep your home running smoothly. We repair refrigerators,…read moreovens, washers, dryers, and more — with clear estimates, dependable service, and a focus on making appliance repair stress-free for you.