My son has been a patient at this dental office for quite some time, and we've usually had positive…read moreexperiences, especially with his regular dental hygienist. However, today's visit was extremely disappointing. My son has special needs, and consistency and familiarity are very important for his comfort and cooperation during appointments. Despite this, he was assigned a different hygienist without any prior notice or consideration for his needs. On top of that, we were made to wait while another patient who arrived after us was taken ahead of him. There was no explanation, acknowledgment, or apology at the time. When I brought my concerns to the front desk, the only response I received was, "we dropped the ball," which felt dismissive and did not address the situation in a meaningful way. This entire experience showed a lack of communication, sensitivity, and respect for my son's needs. I truly hope this office takes feedback like this seriously and makes improvements, especially when it comes to accommodating patients with special needs. Because of this review I wrote on Google I was called and told me my husband and 4 children can't be seen at this office anymore because I blasted them to the world.

I had a good experience at White Spruce dental. I had my teeth cleaned and I was very satisfied. I…read morehighly recommend them.

The doctor asked my dental question to a hygenist: no accountability for his practice…read more They said they finished cleaning up my teeth, but another dentist found things not cleaned well. Their equipment/machines are old and rugged.

I'm not a fan of the dentist. Who is? But seriously, once I had a hygienist who grunted every time…read moreshe scraped some plaque off during my cleaning. Too. Close. I was leery of a chain dentist at first but now that I've gone several times, I have to say- they make getting your gums picked and prodded as pleasant as possible. I have never had a cavity so I cannot speak to anything except their routine cleanings. What is great is they have evening AND Saturday hours. Customer service is excellent. Waiting time is minimal. They do their best to get you in and out of there but still are super friendly.

I was a patient there less two years (2024-2025) so this is not a comprehensive review that others…read moremay expect. Pros: Great staff whether receptionist, hygienists, or dentists. The work they did was very good according to a couple other dentists I saw afterward. For this alone I would rate them five stars. Cons: Cost is the sole reason I left. A special 3-D scan cost $649; two other dentists I asked charged $150 and $250 for same scan and were surprised by the Brighton Dental price. On implants, the going price around WNY is $4,000-$5,000 whereas the Brighton Dental charge was $6,500. It was not a special case for an implant and I had it done elsewhere for just under $4,000. This time, not just two but three other dentists I asked about this were surprised by the Brighton Dental Group price. Also, the Brighton dentist assured me that I needed a second implant whereas two other dentists who did not know each other thought I only needed one.

I had a horrible experience with Brightion dental, over charging, changing bills and fraudulent…read morecharges to medicaid. The secretaries are rude and mean. They do not know what they are doing or it's a game and they are not aware of what insurances they take or not. They lie to you. They play games with you to seek money for services they did not do. I had to report then to the AG of NYS.

I was made to feel childish for being scared of my tooth pain. I went twice, and the second time, I…read morewas told I had less cavities than the first, which I was there for them to drill into. So I almost paid so much more than was necessary. When I went for a tooth extraction, I was made to feel stupid. I never felt cared for at this establishment.

I was recently there this week for tooth extraction surgery partials and a normal check up let's…read morejust say they did amazing Dr . M , Melissa , Isaiah , Tay all did such an amazing job with explaining everything and my surgery they made me feel welcomed and like they actually cared about me and my smiled thank you aspen dental

After a nightmare of events in Seattle, WA, my failed root canal due to a furnication perforation…read more(ie. caused by the endodontist) ended up not being able to be saved so I had my tooth extracted by Dr. Brodine. While waiting for the bone to heal back, my molar repositioned and shifted forward, making it impossible to place a crown in the location my tooth was previously extracted. Therefore, Dr. Brodine referred me to Dr. Wood, to have my last molar realigned in order to be able to fit an implant crown adjacent to it. Dr. Wood's office is extremely aesthetic, clean and inviting. I felt at ease going into every appointment knowing that I would be taken care of. The moment you step in, you're greeted at the front desk and shortly afterwards you are brought back. I love how there's barely any wait time and you get seen on time. I worked primarily with Bethany who has excellent bedside manner and was always very patient with answering any questions I had. Dr. Wood is also very kind, invited questions and made sure I understood what we were doing. They turned an unfortunate experience and made it into a good one. At this practice, you will feel heard and understood. I grind a lot at night so I was given an aligner with biocryl (thicker material) once my attachments came off. It's really nice how the attachments I received are very discrete and nobody noticed them unless they worked in the dental field. This is something that's extremely important especially as an adult requiring orthodontics. After ~10 months of treatment, the gap where my tooth was extracted was large enough where my prosthodontist was able to put in a crown. I highly recommend Dr. Wood and her practice. As someone who has never had any orthodontic procedures performed before, Dr. Wood and her team made me feel at ease. Thank you so much Dr. Wood and Bethany!

From the owner: Rochester Family Orthodontics is a small, independently owned practice. Dr. Maureen Wood, your…read moreboard certified orthodontist, will see you at every appointment. Whether you are getting braces or clear aligners, Dr. Wood and her team are dedicated to providing children, teens, and adults with personalized orthodontic care you can trust.

I have going to Diversified Dental for many years Mark is very proficient at what he does. He has…read morebailed me out several times when I had an emergency like a broken tooth. I highly recommend as an excellent dentist. The office is conveniently located in Brighton with plenty of parking.

I have been going to Diversified Dental for almost 20 years and I've never been unsatisfied. I…read moredon't think people "love" going to the dentist but it is necessary and Dr. Mark makes it as painless as possible. Great receptionist and attentive service by all.

When I left after having my apicoectomy, Alf Bunes, who did the procedure, looked nervous and said…read moresomething about it being a difficult one. It never cured properly and I'm now living with swelling and pain every day in my lower jaw. Also, there's a huge gaping hole in my gums. A year later and after already paying in full, I've been to three different dentists for exams and told that I will now need to pay an additional thousands of dollars to have my gum recession fixed as a result of the botched resetting. I reached out to the office and they refuse to take any accountability. If I had to do it again, I'd NEVER choose this place. To be fair, it seemed like the office manager, Dana, was going to be willing to help me out but then Alf Bunes intervened and refused. I had interactions with other staff members, including Dr. Grassi, and it's possible that if it were him doing the procedure, it might have gone more smoothly. Unfortunately, I'll never know. The bottom line is that I'm suffering and having to spend thousands of dollars more on this whole thing than I should because of the shoddy work. Take accountability for your actions!

Had a horrible experience here that left me in tears. Despite attempting to advocate for myself and…read moremy healthcare needs, the office staff was incredibly rude, aloof, detached, and apathetic. I took time off work twice to come in for 2 appointments that both never happened due to the office staff not communicating, and prescribing incorrect medications. They never even mumbled an apology, or took any ounce of responsibility, rather just stared blankly at me when I attempted to advocate for myself. It was not until i requested to speak to the provider/doctor that I was actually heard. There was zero accountability and responsibility on the office staff, who are the face of the practice, and the first interaction with clients. It is a wonder how this practice retains clients as each experience I've had here has been a nightmare with these rude front desk workers. In an attempt to save future clients from the same unacceptable, poor service I received, I will be reaching out to my dentist to recommend they discontinue making referrals for Roc Pointe. Extremely unprofessional and not acceptable in the healthcare field. Save your time and money, go literally anywhere else. *Note: Dr. Bunes was kind enough to waive the consultation fee due to this experience, but after already paying at the front before, when I went back to get it refunded I was again, met with hostility and passive aggressiveness from office manager, Dayna, and Jazea, who refused to even look or speak back to me.

This place is wonderful!! Dr Harry Singh was knowledgeable and such an asset to this field of…read moredentistry! His assistant was wonderful as well as his front staff!! Very clean environment and the experience was as good as a root canal can possibly be! We were given a few names by our dentist per our request. When we called around this practice had one of the lowest prices we encountered. How can anyone go wrong with excellent dentistry whose fees are reasonable compared to others?! Don't look any further if you are in need of these type of services!!

I brought in my own x rays and they tried to tell me i need to do one with them, when I said no…read morethey tried charging me $75 to just look at my x rays on top of $106 consultation fee. So I would of been out almost $200 and they did nothing. Walked out and wont recommended them to anyone