Bad Service. I am an active duty service member and a frequent Smoothie King customer (usually at the SW 15th St/Tinker location), but my experience at this Westgate Plaza location (Store # 5921) has been unacceptable. On Friday, Jan 23, 2026, I placed an online order at 4:00 PM after verifying online that the store was open. When my husband arrived to pick it up, the store was closed, yet I had already been charged. So I called the store, and no one answered. I called the store again, yesterday, and no one answered. So I went to the store yesterday, 26 January at 6pm and the lights were out. When I called today to resolve this, the employee was unhelpful and directed me to corporate for a refund. When I called back to explain, he hung up on me because he stated that he was 'the only one working and could not help me.' I then went to the store in person, where there were two employees working, (not one, as the employee claimed over the phone) and the same employee who hung up the phone, claimed the manager said there was 'nothing they could do' and refused to provide his name, the manager's name or the manager's contact info, which was unheard of because usually managers want their customers to reach them if there are issues or concerns. So my only option was to take a photo of the unhelpful employee and the store for proof and documentation. While other locations (like the one on West Memorial) were willing to help based on my proof of purchase (which I have), but this location (Store # 5921) refused. Unfortunately, I am now out my money with zero resolution and terrible service. I am extremely disappointed and will not return to the Westgate Marketplace location (Store # 5921) until a new team takes over that is willing to help customers. This is only the second time in my life I have submitted this type of review, and I hope I never have to do so again. However, thank you to Google for providing a platform for customers to have a voice when they feel helpless. read more

Smoothie King - Image of Unhelpful Smoothie King Employee - Juice Bars & Smoothies Near Me - Oklahoma City, Oklahoma

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I came in for the Veterans Day red, white, and blue, smoothie promotion. I went into the store at 2:40pm and was behind one other Veteran couple. The sign on the door said Veteran promotion till 3pm. The 2 employees were busy taking care of the drive thru. When the lady came over to the register at 3:07 she informed us we couldn't get the promotion because it was after 3pm. We stated we had been waiting almost 30 minutes and had been waiting at the register way before 3pm. She asked her Boss on the microphone and her Boss said No. Poor customer service ! I understand they were busy , but they clearly saw we had been waiting well before 3pm and should've honored the promotion. Also I checked several websites and news articles about the Veteran's Day promotions and none said any restricted times that was hand written on the door. Other companies had posted online times like Texas Roadhouse 11am to 2pm and Golden Coral after 4pm. read more

Walked in, ordered my smoothie, paid, and received my smoothie. Clean, polite staff, typical service, typical smoothie. Overall, a good experience for customer satisfaction. It has been about six years since I have been to a smoothie king, and the prices have gone way up. I used to be on the fence about paying $7 for a large smoothie, but now a medium smoothie costs $10. Plus, like every place that has a credit card reader, it asks how much you are going to tip when paying. And since the server who is going to make your smoothie is watching you like a hawk to see how much of a tip they are going to make, it pressures you into tipping without witnessing the service or tasting the smoothie. They could screw your order up, but you already tipped. It is a horrible business practice by business owners who don't want to pay their workers a fair wage. The smoothies are already too expensive to go back again. The begging for tips aspect just makes it worse. read more

The smoothies were delicious! However, the customer service experience was bad. Although the store was scheduled to close at 6 PM due to an event, the doors were already locked and the staff appeared to be shutting down at least 45 minutes early. I had placed an online order for pickup and was met with visible attitude when I pulled on the locked door and waited outside. Once inside, no one informed me when my order was ready it was simply left on the counter without a word. As I was preparing to leave, a staff member was already behind me to relock the door, despite it only being 5:29 PM. I understand they're young, but there was a noticeable lack of professionalism, basic customer service, and courtesy. read more

This is the worst smoothie king in Oklahoma. They consistently close earlier than their specified time online. I went to the drive thru at 8:25pm as there were other cars in the drive through line and when I got to the box to order they said "our system went down we can't take any orders" as I watched the two cars I front of me place their orders... lazy workers and they half of them have an attitude like they hate their job? 0/5 don't recommend this location* if you're in Edmond or North OKC those locations are 10/10 this place unfortunately can't replicate the same experience. read more

This location has gone down hill over the past 6 months. Portions have been consistently below the norm for what I normally get served and the quality/taste is inconsistent. I had switched over here because it was a little closer than the Edmond location but now it's just not worth it. Employees hang out back and smoke as you go through the drive thru. It's just not a good look. It was not so much an inconvenience as it was a rip off. I ordered a bowl at the Edmond location and it was Full with fruit into the cup dome. I would be happy to review your store on the web-site but it requires a store number. What's your store number? read more

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Super glad that there are new employees. Hopefully change is taking place. For the past year this location has had horrible service mostly because of the bad attitudes and character of the employees. They would constantly be smoking in the back and trying to kill time without attending the store. They seemed quite angry with all customers. I've had several bad experiences where I had to wait for extremely long and they still made me to feel like I was their biggest inconvenience. On another occasion, they argued that I didn't pay even though I had the receipt to prove it. I think half the time they were high on weed, you could smell it. Today I went for a smoothie, and there were new faces but everyone looked mad. No Greeting, no hello, no anything. Even though they are new, they don't know the most basic customer service skills in hospitality. When I picked up my smoothie I yelled out thank you to everyone and not a single person even looked up to look at me. They just kept working with expressions of anger or just a bad mood. Is there something wrong with management here? Why can't y'all seem to train hospitable workers. I used to work for years as a waiter and I used to work in retail as well. Now I own my own business. Business is all about hospitality and customers and if you can't seem to motivate your employees, there might be something wrong about leadership in general. Raise leaders not just people with positions. Motivate them. Also, it always seems a bit dim and dark ambience inside. Maybe add little bit more lighting to liven it up or some music. Something is just off about this house place. Good luck and at least the smoothie was tasty. read more

I used to walk in a place my order but the two ladies that work at this location, explain how the app worked and now I'm getting rewards for how many orders I have been putting in cause they make it so worth coming back no delay with any online order that I have placed always before the estimated time appreciate the hard work 7AM crew read more

I come here for their kale mango 32 oz smoothie every Friday. It's my way of rewarding myself for giving it 100% as a nurse all week. I have to tell them to not put any proteins or sugar additives to my smoothie cause I can't stand those two things. The smoothie come out perfect! It's a delicious, Ice cold smoothie that is healthy too. Their large is way too large but I make it last a couple of days. Every Friday you can buy one for $5! Can't beat that! If you want to find me on Friday.. I'll be here after work! read more

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Seems from several previous reviews that I had the same experience. Had been working all day, was absolutely starving and trying to stay healthy. Tried going through the drive through twice and employees refused to answer and take order, seem to have closed almost 45 minutes before posted close time. Used to be my go to on road trips and during business travel. Not anymore. Chain seems to be slipping hard after the last few experiences. Wouldn't go back if you paid me. read more

Solid smoothies and love how I can get 40 oz is a must for me! Gotta get my fruits and veggies first thing in the am with that whey and immunity boost! read more

Absolutely worst experience I've ever had at any type of fast food/ restaurant. The girls names working were nana & Bianca, and they were very rude. I come here every Friday and it's always the same girl giving me attitude over using my app. This time words were exchanged which is why I'm reviewing this location. "You're really wanting a refund for 1$" , it is not your money to decide that. You messed up my order and mis charged me twice. And then when I asked to speak to a manager they said "he just left" read more

I waited 10 minutes in the drive thru just for them to tell me they didn't have the main ingredient for my shake. Very incompetent and a waste of my time. Not cool, just come out next time jeez read more

Decent smoothie but it gave my wife and me an upset stomach. Not coming back, prefer McDonald's smoothies after this experience. read more

Was in drive through 16 minutes I saw my smoothie in the drive thru window just sitting there. Not to mention it was not in a 32 oz Styrofoam cup, but a clear cup. Let me very clear Styrofoam cups help keep your smoothie cold. I will never stop at this location ever again! read more

Smoothie King - a hand holding a cup of smoothie - Juice Bars & Smoothies Near Me - Oklahoma City, Oklahoma

Angel , hollie are my favorites up there they always make my drink so perfect and I leave with a smile

Jaylee and Blessing were awesome! Very Nice, and got our smoothies made super fast! if you want quick service stop in they'll hook you up.

The ladies at this location (Angel, Davina,Hollie) are always making my smoothies good. I pull up they already know what I want without saying anything. Quick and easy. read more

Jaymee and blessing were helpful and it was great. Bowls and smoothies of different varieties were all good

Awesome they're accommodating friendly and fast. Lots of options to choose from the standard combo is good but nice to know you can design your own read more

I met a friend here today for smoothies and then we ran some errands together (I needed a second person to help me with an errand). My friend ordered a me a Hiit Fit Veggie Mango without banana. This is mango, spinach and almonds. I've was told it was kale and not spinach, so I'm unsure on that. But whatever it was, it was yummy. read more

Service is terrible closed 30 minutes early parking lot full of customers. Just getting off work with 30 minutes still remaining before closed. Extremely rude inside staff. Thanks been going to smoothie king for over 7 years. Last time we went to this location had issues as well with service. The newer employee tried to do right but it's the older employee that makes this place look bad. read more

I think I have a newly-formed addiction. My friend in Saint Louis turned me on to Smoothie King. Every time I'm up there, it's the highlight of the day to get my smoothie. Anyway, after fighting the temptation, i decided to download the app and hit the local Smoothie King. So happy I did. I went in as it appeared the drive-thru was very busy. I ordered my smoothie: mango kale, no bananas with immune support. I even splurged and got the 32 oz hahaha. The ladies inside were super fast at blending my green goodness. I got to my car and took the first sip: yum, glorious yum! The smoothie was super thick but not impossible to suck up the straw, blended perfectly with no crazy chunks. It made the drive out of town so pleasant. I'm still wondering who drank all my smoothie: I looked down and it was completely gone!! Gnomes or gremlins, because it couldn't possibly have been me. :) read more

They don't let pregnant woman use their bathroom even after buying their overpriced mediocre smoothie

My smoothie and smoothie bowls were so delicious! Despite the amount of smoothie bowls I ordered before closing time, Juliana was so kind and made my order Super fast. I will definitely be coming back! read more

Awesome place has all the drinks you can think of! You're allowed to add and remove without question! Davina was the best and friendly and even gave us a discount! Thank you! read more

Do not recommend this location. There is always an issue with the "system" it seems to me they just don't want to work. Every Monday it's always an issue with this location. Employees were Very rude, didn't want to give me a corporate number or talk to manager. read more

Smoothie King is smooooooooooothie king! No matter where you go, whether it's raining, snowing, or sun shining, you're always guaranteed a delicious treat! read more

Not a bad experience. I came on a Friday and they have a 32 oz special for only $5. I got the strawberry and banana smoothie and I thought it was delicious. The size is of course huge and can be shared between two people. They have a convenient drive thru. They also have energy boosters you can add for about 50 cents and little snacks such as chips. My order came out very quickly. The menu is extensive and I'd love to come back and try other flavors in the future! read more

Jasmine was very friendly and is a wonderful member of your team. Hope you take care of her as she has us!

Person at the drive through was super friendly! I got one of the daily specials, it was delicious.

Just stopped in for some smoothies. We were the only ones inside. We waited for quite awhile to order. Not one employee said anything to us, so we finally asked if someone could take our order. They said no b/c their til was out of paper and they didn't know when they could fix it . This was kind of frustrating because they could have told us when we first arrived instead of wasting our time. My husband asked if they were ever planning to tell us they couldn't take an order. The employee said "no, I thought you would have heard us talking about it". Seriously? She had no clue if it would be 5min or an hour. She said the drive through was working, but then said it wasn't. At no point did she apologize for the inconvenience or her rudeness. Very poor customer service!! read more

Oh my God! How I did not find this place earlier. World's Best Smoothie!!! This is indeed a fantastic smoothie!! We were not disappointed. I loved the way they treated me and my family. The consistency is perfect and so easy to drink The ladies there Angel and Matraca are fantastic. The price is reasonable and the place is always clean. My favorite is Angel Food but the immense variety of smoothies at this location are all good. read more

Damn their vegan smoothies are delicious! When I was here for a month i'd go here every single day. I get the mango and kale smoothie and the pineapple and kale smoothie- both without stevia because it's unnecessary. read more

We got the Island Impact and Yogurt D-Lite. There are 3 different sizes 20oz, 32oz and I can't imagine needed the largest but it exists! We found the island impact to be very sweet but the yogurt d-light was just as expected. Overall great place to get a meal replacement smoothie for around the same price as a small Starbucks frapp it's def a healthier option. They have a drive thru and tons of options of smoothies and add-ons if you want energy stuff added or more protein. read more

OMG BEST EXPERIENCE EVER!!! They suggested the pineapple surf I think ??? I usually just go for the angel food and I asked if I should get that or this other one and she said, "actually I think you want " whatever this fabulous smoothie is !! read more

I just tried this little shop today and let me say that I will definitely come back! Service was great and fast and the healthy chocolate peanut butter and banana blend was amazing! read more

What an awesome smoothie king, they took their time and were super helpful since I brought someone that has never had Smoothie King. Great people, great smoothies! Thank you for starting my day great :) read more

Smoothie king is my favorite smoothie place however this is the absolute worst location although it is only 10 minutes from my house I would much rather go to the location that is 30 minutes away. I've been coming to this location for years however but not anymore every time I have been here this same girl who works there is completely rude to any question I ask and usually groans when I say I need a minute for my order on top of that 95 percent of the times ive been here in the last year they have messed up my order not just a little bit completely I don't have that complicated orders and usually only order one smoothie. DO NOT GO HERE! read more

Unripe bananas ruin a smoothie. You could at least inform us that you don't have any that are ripe. Then I would simply order one without bananas. Waste of money. read more