1. Smooth Finish Contracting

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Hallieford, VA

Smooth Finish Contracting

4.3 (19 reviews)
Closed • 8:00 am - 4:30 pm
Updated 2 months ago

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Exterior staining

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I called twice to see if he was still coming 30 min after the appointment time. He called me later after I left a review.

He gave a quote via message in Yelp, then said he needed to see the place in person. I arranged for him to see the place today, gave him the whole day as a window, starting from 10:00 AM. 10 AM worked great he said. Today, no show, no call. I tried calling him after 30 minites of waiting but could not get an answer. No posted email and their phone doesn't accept texts, so I had no other means to contact him. I finally told him via Yelp message that I needed to proceed with another company because my time is valuable when I did not hear anything from him for over an hour after the appointment should have been kept. I finally get a message response from him at 11:50 AM saying "Oo." I don't know what that's supposed to mean, but if he's really that busy he needs to get someone to manage his business for him. Its one thing to choose to turn down jobs, it's another to ignore potential customers entirely. I leave 2 stars only because I cannot judge the quality of his work and because he was generally polite, but otherwise completely unhelpful. Edit: If I leave a review reflective of under- or non-performance, the best option is generally not to call back and be upset or complain, and then tell the potential customer that it doesn't really matter that their time was wasted because it was just an estimate and no actual work was being done. Nor is it best to respond back to call the potential customer "entitled." 15 minutes late is understandable. 30 minutes late is something I have patience for. It was only after an hour that I gave up waiting after not being able to make contact and left the property. I took off of work this day to take care of my responsibilities. It wasn't until almost 2 hours after the missed appointment that I hear anything back, and it's only "Oo." No story or explanation of why the appointment was missed except in his response to my review (which has been edited away, but it's his story to tell, not mine). I allowed ample time for Clark to apologize and try to reschedule or otherwise make some effort to respectfully explain why he could not give me an estimate. "Sorry" on its own would have garnered 3 stars at least. I will not reduce my rating further because I cannot judge the quality of the work. He could be Michaelangelo. But my house is not the Sistine Chapel, and I'm fairly confident I'm not the sort of client he's looking for.

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3 years ago

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Clark B.

Thankyou so much Mr. Jeff and family.

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5 years ago

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Clark B.

You guys are awesome, thankyou for the wonderful review.

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5 years ago

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3 years ago

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Clark B.

That made me feel good, thankyou

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3 years ago

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Clark B.

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5 years ago

After, setting up a day and time to meet. He was supposed to show up to the property for a paint quote but was a no call...no show.

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Clark B.

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5 years ago

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5 years ago

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6 years ago

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5 years ago

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6 years ago

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6 years ago

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Clark B.

Thankyou Kristi!

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5 years ago

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Clark B.

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6 years ago

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6 years ago

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5 years ago

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5 years ago

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4 years ago

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6 years ago

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Clark B.

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Review Highlights - Smooth Finish Contracting

“I trusted him completely with the drywall repair, trim, etc and he did a phenomenal job.”

Mentioned in 2 reviews

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Smooth Finish Contracting - painters - Updated October 2026

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