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Smoochie Poochie Pet Salon

5.0 (1 review)
Closed 8:00 am - 5:00 pm

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4 years ago

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Petco

Petco

(13 reviews)

was in there for 5 minutes, went to leave and one of the employees was very rude to me and my two…read moresisters.. very unprofessional of her and i hope learns on how to be nice to costumers.

Our Goldendoodle has been groomed by Petco multiple times, however, this specific location we went…read moreto while we were traveling was the epitome of awful. From the get-go, Hailey was rude and unprofessional; she was unsure of how to do his haircut because of minor matting behind his elbows and kept repeating "i don't know, I'll try.". To my understanding, Petco has policies and requirements for groomers and their respective credentials, but it seemed like the team as a whole lacked the fundamentals. After speaking with Hailey over the phone to provide clarification and ask if I could answer any questions, she said no and that I should expect Bruno in about 4 hours. About an hour and a half later, the "previous salon manager" Ashley calls me saying that he is matted all over and that I need to pick him up or else they will shave him as the only solution. In a passive-aggressive and condescending manner, she disregarded any autonomy we have in our dog's style and showed a complete lack of professionalism. Upon picking him up, I spoke with the store manager, Rendy who was kind enough to tell us the truth behind why they refused to work on Bruno. In a professional way, she said that they do not want to upset picky dog owners; every dog owner deserves to be picky if they spend a considerable amount of time maintaining their coat. Rendy admitted that Ashley should not have provided misinformation over the phone falsely claiming that he is matted all over. The salon tech showed my wife how they brush through the coat and the second a tangle stops the brush, they diagnose it as all-around matting and thus refuse service. Although Rendy was kind enough to try justifying the groomer's lack of professionalism, she agreed and stated "It would have been worse if they continued with Bruno." I have had a poor experience with Petco before in which headquarters reached out, once again apologizing for a store's lack of professionalism. I think I am recognizing the trend. I believe if you have a low-maintenance dog with fairly straightforward genetic coat patterns, Petco is actually not a bad idea. However, if you are looking for someone who is educated in more modern genetically cross bred dogs, find an actual professional; quality over quantity!

Smoochie Poochie Pet Salon - groomer - Updated May 2026

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