Awesome staff! Great with our happy boy. He drags us in there so we know he loves it. He also…read morepouts and whines u til we take him back, SPOILED. I appreciate all the viewing screens in the waiting room so you can see behind the scenes. We don't always get him in when we need but that's more testament to how good the business is (and maybe we could plan farther ahead?). Thanks!

My dog loved it 1 day a week For 6 months Then she got really sick with kennel cough and was out…read morefor a month. We had to go to vet and get medicine. When we finally returned for Tuesday's only I calked to start again and I was charged $38 a day considered a walk in When I called and asked to credited to the $24 , I was told they have a lot of people that answer the phone and I need to be patient and kind. It says your a walk in. I'm giving this review because they did not do the right thing. I posted it on Facebook very civil and they removed my post. Not right !

Monica does a wonderful job with my big dogs (flat-coated retrievers)! Highly recommend!!read more

From the owner: No Tranquilizers Used. We Groom All Breeds. In Business 13 Years.read more

was in there for 5 minutes, went to leave and one of the employees was very rude to me and my two…read moresisters.. very unprofessional of her and i hope learns on how to be nice to costumers.

Our Goldendoodle has been groomed by Petco multiple times, however, this specific location we went…read moreto while we were traveling was the epitome of awful. From the get-go, Hailey was rude and unprofessional; she was unsure of how to do his haircut because of minor matting behind his elbows and kept repeating "i don't know, I'll try.". To my understanding, Petco has policies and requirements for groomers and their respective credentials, but it seemed like the team as a whole lacked the fundamentals. After speaking with Hailey over the phone to provide clarification and ask if I could answer any questions, she said no and that I should expect Bruno in about 4 hours. About an hour and a half later, the "previous salon manager" Ashley calls me saying that he is matted all over and that I need to pick him up or else they will shave him as the only solution. In a passive-aggressive and condescending manner, she disregarded any autonomy we have in our dog's style and showed a complete lack of professionalism. Upon picking him up, I spoke with the store manager, Rendy who was kind enough to tell us the truth behind why they refused to work on Bruno. In a professional way, she said that they do not want to upset picky dog owners; every dog owner deserves to be picky if they spend a considerable amount of time maintaining their coat. Rendy admitted that Ashley should not have provided misinformation over the phone falsely claiming that he is matted all over. The salon tech showed my wife how they brush through the coat and the second a tangle stops the brush, they diagnose it as all-around matting and thus refuse service. Although Rendy was kind enough to try justifying the groomer's lack of professionalism, she agreed and stated "It would have been worse if they continued with Bruno." I have had a poor experience with Petco before in which headquarters reached out, once again apologizing for a store's lack of professionalism. I think I am recognizing the trend. I believe if you have a low-maintenance dog with fairly straightforward genetic coat patterns, Petco is actually not a bad idea. However, if you are looking for someone who is educated in more modern genetically cross bred dogs, find an actual professional; quality over quantity!

Store is always clean. Staff is SUPER helpful! Groomers are great! Selection is phenomenal.read more

Drove an hour to get some more fish for my aquarium since it is the closest pet store to me…read more Unfortunately, the jerk working at the aquariums refused to bag up some fish for me. Why? Because I would not tell him my name. I never had to do it before. I do not recommend this store.

I cannot recommend Jonesboro Family Pet Hospital HIGHLY ENOUGH!…read more I came in scared. After weeks of being unable to get my cats' records from a previous vet, I was bracing for a serious diagnosis and a surgery I knew I could never afford. Dr. Gary Strickland changed everything. He examined both of my cats thoroughly, sat down and went through their bloodwork with me line by line, gave me clear diagnoses and a real treatment plan, and sent me home with every piece of paperwork. And Jordyn -- I have to give her a special shout-out. She helped me carry my carrier in, handled both cats gently, gave me all of my paperwork, and patiently taught me how to give the medication Dr. Strickland prescribed. She even carried the carrier out to my car and loaded it in for me. That kind of care doesn't go unnoticed. But really, every single member of the staff was wonderful. You can tell they all love what they do -- and that they truly love animals. It shows in everything they do. I never once felt rushed, dismissed, or kept in the dark. This is what veterinary care is supposed to feel like. Zeus, Ritz, and I have found our vet home.

Took me a bit to decide that not posting this review would be a disservice to other customers and…read morepeople that want to know the truth. The actual receipts are included, I did as best I could to block out my info and the info of anybody "innocent"; if I missed anything, I sincerely apologize because this is ONLY about what to expect from the CSR "Cindy" at this business. I'm just going to guess that CSR is Customer Service Representative. This is what you can expect as a retort to a communications failure and the "atmosphere" of the "office help" when they have a service failure and the customer has to fix it on their own. This is NOT reflective of the Veterinarian's here or the service techs that actually interact with your animals. They are quite the OPPOSITE, imho. But if Cindy retains her position interacting with customers after I share these messages and veiled threats, I guess it does reflect the attitude(s) of the Owner, the Corporate Headquarters, and the Veterinarian; so be wise and make your own decision. The truth is the truth, I have not manipulated any part except covering the names of the real professionals. It wouldn't upload more than 20 images for the review, but I have ALL of the receipts for what I have paid. The 3 pages of Ai information was a HUGE benefit as to what to give them of WHAT I expected. Nothing special, just the truth. There are PLENTY veterinarians in Jonesboro that will take a Tier 1 customer that leaves there owing them not a cent. This started as a "cutting unnecessary costs" & "using free market" to the customer's advantage; but it ended up with some airhead representing a business with a disrespectful attitude, like she was doing me a favor. What I said is true: The customer will always be a customer; without a customer, she will be unemployed. Now I'm weighing ever spending another nickel to be disrespected because someone is in a position they obviously can't handle: customer service. I love my veterinarian, I've had to reschedule TWICE because they made appointments on his days off. Then tried to get me to do a "run through appointment" with another veterinarian . I don't do "run through" appointments with my kids, or myself... why would I do it with my pets, my best friends? Be wise, make your own decisions. But this is not Ai, I'm a real customer that paid real money for real care. Not a Saturday morning text by a butt-hurt desk jockey with hurt feelings. I'm just another nobody, so if you're like me, you know what to expect. The same review will be on the next site. Update: 21SEP26 After speaking with a very defensive office manager, the "office help" reference was "offensive and rude" and comparable to "them calling me an old man" (I am an old man, lol; just like they are office help)! What a bunch of snowflakes! After listening to the saddest explanation from the office manager of how I was so wrong and they were so right for the longest 10 minutes of my day, I decided I can look for a group of adults to conduct my business with that don't whine like babies if their feelings get hurt at work. All you folks that "get it your way" at work everyday... please do NOT refer to these people as "office help". They are VERY pronoun and noun sensitive, lmao. But the people that actually deal with your animal are really good. This post does not reflect them at all. What an experience! Drama central at Jonesboro Family Pet Hospital!

Took care of my duck (who loved him) and I'm so appreciative of the good service at the front and…read morethe kindness of Dr.Ryan!

Horrible! The vet is very cocky and talks condescending to his patients. This was years ago however…read moreI took my cat to be neutered by him since he had the best price. He got upset at me because my cat is a male and he has a girl's name. We didn't know he was boy until way after the cat had already learned its name.He got upset at me for having newspaper in the kennel and why didn't I have a towel in the kennel. I explained to him that we lived super close. He kicked our kennel out of the way. His assistant manhandled my cat out of the kennel and slammed him down on the table. My cat was shaking in the back of the kennel and wasn't being aggressive or anything. Then proceeded to talk about how this that etc.. the whole process felt rushed and the whole time he was very rude and acted like he was better than me and my mom who drove me at the time. I was 17 at the time. This was years ago. I haven't been back since. I even job shadowed Dr Ryan once and even then he was rude. He just doesn't have any professionalism nor does he care about the animals he treats!

Mutt Cuts by Alexis is such a wonderful groomer and she is absolutely a wonderful person! Our…read more Jingerbelle always looks so good and smells so pretty! She is back home so quickly and happy! And she always takes a photo of Jingerbelle after her grooming! That is very special for me! I would post her photo but didn't see the option to post.

From the owner: I began my grooming career April 2021. I’ve always had a passion for animals and love what I do…read moreeveryday! From the basic grooming to the creative colored grooming I’d love to pamper your pups!

This is the best place you could possibly go! Everyone is so nice and personable. I have been going…read morehere for 3 years and every time i walk in with my dog, Bella they call her by name. Bella loves it there and so do I!

From the owner: We have been treating our customers pets like our own for more than 25 years. Since our…read moreestablishment, we have been one of the most outstanding pet care treatment and grooming service providers in the area. We have also been recognized multiple times for our great services. Our experience has allowed us to master the art of having your pets look their best while keeping them happy and healthy.