My favorite local smoke shop!!! I come here at least once a week and always have a fantastic…read moreexperience with the staff, products and enviornment. They have a HUGE selection whether your looking for vapes, glass, accessories, they got what you need! The shop itself is very nice, clean, organized and feels all around like a nicer environment then a lot of smoke shops in SD. Not to mention, they have a great points system to save you money and really good BOGO deals! Shout of to our guy, Mason! The first time I ever went to this place, I met Mason who made my experience amazing! Now I am a weekly customer :). He has such a bright soul and has such a fun personality!! Thank you smoking section for always coming through with the best products and customer service! If you haven't been yet, get in there! 10 STARS!!!

I have to change my review because the customer service here is I more specifically go to the Mira…read moreMesa location, but this review counts for all locations. It's something when other smoke shop employees come here to shop, right? I had a really great experience yesterday. I decided to stop the disposable and get a reusable vape. I was given tips that I would not have been aware of had I bought at other smoke shops.

I won't go to any other shop. The team here is amazing. Obviously it's not a home but it's home…read morewhen it comes to my nic needs lol I love walking in and seeing the guys. All SO SWEET lol the shop has many flavors and brand selections too

Customer Service was amazing. I don't recall the gentleman's name that helped me. He was very…read morepolite over the phone when I got there help me with everything I need very informative and I really appreciate it cause I don't know too much about what I needed and he directed me to the right product.

Just bought a new piece from this shop and it's been shooting just a bunch of tar up to my face…read moreeven with the perks! Gross tbh I went back to ask for an exchange or refund or atleast find the problem because none of my perks on it worked and you just get a mouth full of tar every time! I spoke to Danny working there to help me out since I purchased from him. He called his boss and they straight up didn't agree with what I was saying and didn't even offer an exchange or refund. I repeatedly mentioned the piece is broken... like how do none of the perks not filter and I keep getting a mouth full of tar it's disgusting and not working properly? They didn't do anything to help or change and barely offered 15% on a new purchase. Dude I'm not buying from your shop ever again for selling me a broken product and not even bothering to hear me out. I just left the piece there and said keep it doesn't work so watch out they will most likely resell my piece I brought back and someone else will have the same problem. Sorry dude the shop is scamming.

Just left the store. Johnny is really helpful explaining the products well. We knew the Geek Bars…read morebut he also showed us other types. He's friendly and was really good about checking ID's upon purchase. The selection was really good with glass pipes and other 420 products. They are a great store to check out. Thanks Johnny!

Best vape shop in San Diego. So helpful, full of products, great customer service!! This is the…read moreonly vape shop I go to.

I've been a customer here for about 10 years, and this was by far the worst experience I've ever…read morehad. On 4/10/26, I went to Vape Smoke Universe to purchase a mod and was also sold batteries for it. After getting home, I realized the batteries they sold me were completely incompatible with the mod. I went back to the store to fix the issue, only to find out they didn't even have the correct batteries in stock. Had I known that from the beginning, I never would've bought the mod in the first place. I then had to go back home AGAIN to grab the box to attempt a return or exchange, and made a third trip back to the store--all because of their mistake. That's three trips and a huge waste of my time. Instead of properly fixing the issue, their "solution" was to deliver the correct batteries to me later, after I'm already off work, which is incredibly inconvenient. They sold me incompatible products, caused multiple unnecessary trips, and still refused to take accountability or offer any real compensation for the inconvenience. I even tried to exchange for a different mod (with about a $60 difference in price), and they still wouldn't work with me at all. The whole situation made it feel like I was the problem, when this all started because of their error. Very disappointing experience. After being a loyal customer for years, this is how they handle things. I won't be returning and will be taking my business elsewhere.

Great customer service and selection. Shout out to Reed for the expertise! Very happy with out put…read morebase and will definitely be back!

I had an amazing experience here today. The two young gentlemen working on Sunday afternoon…read moreprovided absolute 10/10 customer service. They were incredibly professional, friendly, and went above and beyond by calling another location to get me a full case of the flavor they were out of. They made the entire process easy and treated me with genuine kindness from start to finish. If you're in San Diego, I highly recommend stopping by this smoke shop for anything you need. Bring cash if you don't want to pay the taxes! Outstanding customer service like this is hard to find, and these guys truly care about their customers. I'll definitely be back, and I'll be recommending this place to everyone.

I love this shop so much. Not only is it 24/7, but the customer service is phenomenal. Whenever I…read morecome in, Mark has always been so kind, patient, and attentive with all my questions. Prices are so great too! And they have SO much selection. I absolutely recommend this shop. Even if it's out of your way. 10/10

I always look forward to coming here because the employees are so welcoming, accommodating and…read moreprofessional.

This place has gotten blatantly greedy. I spoke with the…read moremanager, who casually admitted they eliminated the friends-and-family discount without bothering to inform customers. Instead of taking responsibility, he blamed his own employees for "abusing" it--an excuse that says more about management than anything else. Prices here were already higher than competitors, and now they've stripped away the few perks that made it tolerable. What's worse is the manager's complete lack of concern--no effort to make it right, no acknowledgment of how poorly this was handled. That was enough for me. I won't be back, and I'll be making sure others know exactly how this place treats its customers.

This is an awesome smoke shop. Lots of variety, good quality pipes and great prices. Sam really…read moretook great care of us and helped us find exactly what we were looking for. They recently just opened, so he mentioned there will be a lot more stuff to come but definitely gotta check them out.

This place is great super nice dudes working here. They hooked us up with a deal on a bong that a…read morechip in the downstem. Super sick place. Pretty good prices. Nick and Gordon got us what we need