I went in for a vape Ivan and Andrew helped me out great customer service and best pricesread more

Shout out to my boy Alex for always having the best selection of vapes and the best prices in…read moretown!!! Check them out

Best vape shop in San Diego. So helpful, full of products, great customer service!! This is the…read moreonly vape shop I go to.

I've been a customer here for about 10 years, and this was by far the worst experience I've ever…read morehad. On 4/10/26, I went to Vape Smoke Universe to purchase a mod and was also sold batteries for it. After getting home, I realized the batteries they sold me were completely incompatible with the mod. I went back to the store to fix the issue, only to find out they didn't even have the correct batteries in stock. Had I known that from the beginning, I never would've bought the mod in the first place. I then had to go back home AGAIN to grab the box to attempt a return or exchange, and made a third trip back to the store--all because of their mistake. That's three trips and a huge waste of my time. Instead of properly fixing the issue, their "solution" was to deliver the correct batteries to me later, after I'm already off work, which is incredibly inconvenient. They sold me incompatible products, caused multiple unnecessary trips, and still refused to take accountability or offer any real compensation for the inconvenience. I even tried to exchange for a different mod (with about a $60 difference in price), and they still wouldn't work with me at all. The whole situation made it feel like I was the problem, when this all started because of their error. Very disappointing experience. After being a loyal customer for years, this is how they handle things. I won't be returning and will be taking my business elsewhere.

Great selection here. Came for hookah supplies and had a great conversation with the owner, Rami…read more Super knowledgable guy with decades in the hookah/smoke industry. He blew our minds with some of the latest hookah gadgets! Great prices and great products, very excited to have another option here in Kearny Mesa. Thanks Rami!

I've been coming here for a while, and one employee is consistently rude and unprofessional…read more I bought a vape, opened it immediately, and it had a burnt taste. I asked to exchange it for a new one, and he refused. Between the overpriced products and terrible customer service, I won't be spending another dollar here.

I have to change my review because the customer service here is I more specifically go to the Mira…read moreMesa location, but this review counts for all locations. It's something when other smoke shop employees come here to shop, right? I had a really great experience yesterday. I decided to stop the disposable and get a reusable vape. I was given tips that I would not have been aware of had I bought at other smoke shops.

I bought this, but it turned out to be used. When I realized it, I took it back to have it…read morecanceled, but they didn't accept it.

Just bought a new piece from this shop and it's been shooting just a bunch of tar up to my face…read moreeven with the perks! Gross tbh I went back to ask for an exchange or refund or atleast find the problem because none of my perks on it worked and you just get a mouth full of tar every time! I spoke to Danny working there to help me out since I purchased from him. He called his boss and they straight up didn't agree with what I was saying and didn't even offer an exchange or refund. I repeatedly mentioned the piece is broken... like how do none of the perks not filter and I keep getting a mouth full of tar it's disgusting and not working properly? They didn't do anything to help or change and barely offered 15% on a new purchase. Dude I'm not buying from your shop ever again for selling me a broken product and not even bothering to hear me out. I just left the piece there and said keep it doesn't work so watch out they will most likely resell my piece I brought back and someone else will have the same problem. Sorry dude the shop is scamming.

overpriced vapes and limited products. we went to every smoke shop in the area and the best prices…read moreand most products are at exotic smoke shop on clairemont mesa blvd now.

I can't believe I haven't written a review for this place yet!! I'm a huuuuuge fan of this place!…read moreThe selection is so humongous it really lives up to the name universe lol. They have THE BEST deals on puffs in town! I also love the juice Cola Man and I couldn't buy it anywhere else except for 1 store all the way in Miramar! I used to be a big fan of The Switch until they closed but this place is honestly even bigger and better than them and I've been going to the switch for years!! The workers are super chill and knowledgeable about everything in the store!

I randomly strolled in here looking for something and was warmly greeted by Jessica. I was…read moreimpressed by how much the shop had to offer- but Jessica's genuine warmth and customer service skills were great! Sometimes you go into these types of establishments and you're not sure how the interactions will go- but Jessica made me feel welcomed the second I walked in. Super cool girl!!

Came here by recommendation. You can see the storefront off convoy, shares the same parking lot…read morewith a bunch of other businesses. So parking was busy. There is a paid parking 2 story structure behind one of the buildings, if you follow the flow of the parking lot, you'll see it. I opted for street parking and had to walk a couple blocks. It's a family owned business, the guy I spoke too was nice and friendly. I came in for the disposable vapes. He seemed knowledgeable and was able to give me recommendations. My friends told me if I purchased multiples- there's a discount. So I took all their orders to create a big order. Here's the flavors we all got: Taurus Galaxy brain Aries Asteroid belt Moon go Pink matter Saturn rings Mars volcano And tropic nebula I've attached the photos of the descriptions. The ones that say "ice" are equivalent to being menthol was my understanding. And I think the guy said he forgot to add "ice" to the Aries description. They're all 5% nicotine. I didn't see the actually word description of the flavors on the box but it does have a photo of the fruits. Also the vapes are different colors. They accept Venmo and it's final sale but if there's an issue, just let them know and I think it's case by case scenario how they remedy situation.

I used to be a big fan of The Switch Vape Shop down the street so when they closed down I was going…read moreto all sorts of different places and made an effort to avoid this place because Orbit originally used to be a wack vape shop with a creepy predator of an owner, so when I heard that there was a new owner and revamped shop I was in! It's been about 2 years since they took over shop during the lockdown and it is now my one and only vape shop that I go to!! The new store is a combination of vape mods, juices, glass pieces, PLANTS!! , super interesting imported Asian snacks, drinks (I always buy a Yerba Mate when I swing by!), and of course their best seller, their original line of orbit disposable vapes! The workers are so sweet, super friendly, and never hesitate to explain a flavor or just have a quick chat! :) I used to be a cig smoker, to juul-er, to puff bars, and now only smoke orbit brand vapes. There are a lot of different and new disposable vapes out on the market right now that look beautiful and have crazy flavors but none of them have the same consistency, taste, and as well as sleek and compactness of orbit vapes. One thing that I absolutely love is that all their Orbit brand vapes are all Star Wars, Planet, and Zodiac themed! It's so clever and especially with the zodiac themed vapes makes for great convos with people! My favorite flavors are: Taurus (Strawberry/Aloe/Grape) Pink Matter (Strawberry/Banana/Watermelon) Tatooine Desert Fruit (Melon Lychee Ice) And lastly Hidden Dagobah (Two flavors in 1! Half Guava and Peach ice and the other half Ube/Taro milk PLEASE!! Make the Taro/Ube milk flavor as a stand alone I'll buy it all lol) Lastly, they are a local Chamorro / Filipino family owned store with a coffee shop, plant shop, and work with others in the community and it makes my heart warm to know that my money is being put to the people working directly rather than a chain vape shop.