Short girl with curly hair was super rude and not helpful, will take my business elsewhere. Suggest you do the same.

Jakob you need to chill bro. Lmfao. I love the staff! Dani, Jovani, & Kat always make me feel so welcome. I've been coming here for years for their extensive kratom selection. They're all so knowledgeable, friendly, & take the time to make sure you're getting exactly what you need. The shack is always tidy, there's never a long wait, & I love that you get a free water with purchase or when they have little candies out. Jovani even helped & watched me walk to my car one time when there was a sketchy truck circling the parking lot slowing down to look at me. I moved closer to the city & further away from Smoke Shack but still make the 30 min drive to come here! Love y'all!! (Kick rocks Jakob) read more

Have more than I imagined and were helpful with directing me to exactly what i wished for a friends birthday gift

Gentleman working the counter is friendly and helps find items in the store if you need. Stop by for any essential supplies. I got some flavored zig zag wraps and a small scale. Affordable prices and thankful for the goodies read more

Nice selection of glass! However, not a very large mod selection and e-liquids. Dog friendly also! And super nice employees! No returns on anything though. It is my go to shop when I need anything. Prices are also fair. read more

This is when I wish zero stars could be an option. I've been to this shop a few times in the past, Dani had been extremely helpful, upbeat, and easy to talk to. I went back yesterday 5/15/20 to purchase a glass piece. We got to talking about how funny different county policies are on water pipe and bong before anything was taken off the selves. I slipped up and said bong instead of water pipe, and he corrected me, told me I cannot use that word in the store. I looked at a few more pieces and asked to see one more piece, followed by "I'm exited for my new bong" the young mans Demeanor completely changed and said "get out of the store now." Confused I said, "what?" He raised his voice even higher and said "get out now you used the word bong five times. Out now!" So I leave the store feeling freakin weird. Inside the shop, there are a couple days that state "DO NOT USE THE B WORD" absolutely nowhere else does it define that you will be kicked out of the store if you use the word more than three times. Was he counting the conversion when I first entered the store? Or? Not wanting another customer to feel humiliated I called the store few minutes after leaving to suggest to the employee to put up signs explaining that customers will be KICKED OUT IF YOU USE THE TERM BONG FIVE TIMES. Immediately his tone got nasty again with me and said "I actually gave you 5 chances instead of 3 so I was being kind." I went on to say that he didn't explain that I would be kicked out, that I understand but explaining that- And that's as far in the phone conversion as I got as the very rude employee wouldn't let me get out a single word. He continued to talk over me and raised voice say, "you're being extremely difficult and I explained the policy to you" and hung up on me. I have NEVER been treated like this from a place of Business. When he wouldn't let me talk, I raised my voice to drown out his, asked him to let me finished and that's when he hung up. I was not upset over the fact I was asked to leave the store. For whatever reason, as Businesses have the right to deny service to anyone. It was the way I was treated when suggesting to put up a sign so other customers would know. If this shop thinks telling someone ONCE not to use bong is an explanation, I'm appalled. Two friends in my car over heard the conversion and were just as shocked as I was. This employee wouldn't let me ask if I was kicked out permanently, or temporarily, in the store, or over the phone. I will be making sure that my friends and family will be following up with a similar review. I hope that man never treats another customer like that again. Obviously everyone is different and reacts differently but I don't EVER want to come home crying from a smoke shop feeling less then. He also allowed a customer to come in for several minutes without a mask using a vaping product that was difficulty, so I will be following up with the county on that as well. There should be video of that really unsafe, transaction. Truly just truly disgusting with this shop. read more

Smoke Shack - Clearly someone can't read lmao. I called, didn't go back into the shop. They should have it on camera. You're a joke - Tobacco Shops Near Me - San Marcos, California

Worst smoke shop i ever been to. The person working there (Kate) was incredibly rude and refused to provide costumer service. what a waist of time. read more

Great spot. Lots to choose from. Jovanni is awesome and is a true professional. Highly recommended

Where did I say anything bad about Mexicans? Where did you come up with that. You know it honestly looks like an attempt to attack my character and undermine the validity of my claim. Now it's very clear based on your response and fabricated rebuttal that there is no chance your a man of integrity and truth. You would rather attack my sloppy grammar and punctuation because we all know how important that is when it comes to someone trying to share their very real and honest experience. No, you would rather twist it around to insult me and paint this picture that I would waste my time making up lies about your degenerate employees who have no pride in their job and no work ethic because something else I'm not saying went on. Yah! Because that's logical. Sir, I'm sure you were able to comprehend my extremely valid points and issues concerning my experience at your trashy store from my messy post. Your just as bad as your employee. I'm sure you will go under it's inevitable. You, lack the decenc, honest and morale fiber to be a great store owner. Dishonest men like you never reach true success. 1 reason is you do not listen and deny truth. Life trys and gets your attention but you will always avoid and miss your call to be a better version of yourself. But sure go ahead and call me crazy cause that's what you would do. At the very least, (because you are incapable of accepting responsibility), give your customers their receipts. read more

Went back here years later today for some glass. Got great advice and a great price on a sweet piece. Great shop...,still.

VERY helpful staff, I had various needs and they were all seen to in detail. If they do NOT carry an item they refer you to the nearest place that DOES. I think this is professionalism and putting the customer's needs first! They are my first, go to place for all smoking needs. I have returned a half dozen times and service is always great. Thank you!!! read more

Awesome staff and extremely helpful. Their prices are amazing and on-point with every item they stock. It's a breath of fresh air to be able to get exactly what I need, when I need it, without breaking bank, without any hassle whatsoever. Forget all those other spots that keep popping up and head here.. feels awesome to support a local business that supports you 10/10 read more

Thank you Danni for being so awesome and helpful. What can I say? I found Smoke Shack on Yelp and I'm glad I looked it up. Excellent, and knowledgeable staff and super friendly. The prices are very reasonable. In fact my purchase was $20 less than what I found online! I'm definitely going to make more purchases from the smoke shack. read more

I am a fan. My first choice is to drive down to the coast but sometimes I just need to pick up something cheap or if I broke a piece of something. I love the people that work here because they have all the patience in the world for you to look and ask questions. The prices are hit or miss but when they get an influx of inventory on a product they sell it super cheap. So what I guess I am saying is I shop deals even in a smoke shop and this one is smaller more intimate and more likely to work with you on such products. If you get ripped off here, then youre a chump. JK read more

Smoke Shack - Tobacco Shops Near Me - San Marcos, California

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Jobani is the coolest, great help all the time. Great help with any questions you might have. Fun selection too. read more

I gave them a 2 for the selection they carry. Small shop but has the stuff you might need. I only come To this shop when I need something in a pinch BEWARE of overpricing at this store. Puffco peak atomizer 60$ at other shops 35$ Expect to pay a substantial markup on all products. Sometimes you can get lucky with a purchase, but educate yourself and save a lot of money. read more

These guys have such a great selection of all types of products as well as glass pieces that I drive over 20 miles to hit them up over any other shop. Very pleased all around. read more

Just wanted to say that Dani (spelling?) the young woman that normally works there during the days is so pleasant, well-spoken, extremely knowledgeable, and all around a joy to deal with. Please make sure she is acknowledged and recognized as a star employee. She most certainly deserves it! read more

What a great vibe this store has ! The customer service given by Dani and Kat is unbeatable . They are kind , personable and knowledgeable . They know their products and even during this weird virus situation they remain 100% professional . I can't recommend this store highly enough !!! read more

My go to spot for getting my capes. Jobani is super helpful. Told me if it doesn't work then he's happy to switch it out but you gotta test your merch in store before walking out. Pretty cool concept! Never had a problem with any of the staff. All super helpful! read more

First time here today and had excellent service. I was not able to catch the gentlemans name, however, he was very helpful and kind. The store was clean and inviting. The Hispanic gentleman was properly wearing his mask along with other customers. Will continue to come here again! read more

Really great customer service, polite and friendly, very helpful. I was having an issue with a charger and they replaced it for me.

They sold me equipment that was not compatible. The high school girl working there refused to do an exchange. Staff is not knowledgeable and they do not make good on their mistakes Go somewhere else. I am! read more

Real nice place, large selection, Jobani was very helpful when picking a piece and gave a lot of. Will be coming back for sure and bringing more people as well. I've been to other shops and this place has the most competitive prices! read more

Always a great time here. Super helpful and intelligent staff. Go Danielle!! Prices are reasonable and there is such a great selection

Just stopped by looking for a water pipe, was promptly greeted by the guy working named Jobani. He was super cool and helped me throughout the entire process and was very informative and professional. I recommend this place, great staff, great products, all around very happy with my experience here. read more

Super friendly knowledgable staff and an amazing glass selection???who could ask for more? They also have a wide variety of e-cigs and vaporizers at great prices. They even have local glass which most shops don't have. I love being able to go to one shop that has everything and that has a convenient location that's easy to get to, time is important. Stop by and see for yourself. read more

Great little shop. I vape and hookah, so I dropped in on this store out of curiosity. Lots of items to choose from (just don't call the water pipes "bongs" lol). The girl was very helpful and even though I wasn't buying at the time, she informed me of all the great deals on items I was curious about. She even offered to drop prices and gave me "out the door" prices on several of them. If I ever need some hookah I will drive from Esco to San Marcos and shop here. Thanks!! read more

Everytime I come here I am completely satisfied! I get hooked up every time and jobani and Kat are very helpful and knowledgeable and the store owner Ben is awesome. read more

Smoke Shack - Awesome variety - Tobacco Shops Near Me - San Marcos, California

Can't remember his full name but I wanna say it's Gio? Regardless, found this gem while running errands in San Marcos and I'm so glad I did. Not many smoke shops that can cater to many needs in north county. Cool assortments of water pipes all within respectable prices. Thank you! read more

Dope.nice peices. China ejuice though we can fix that . Great for original peices nice hookah bags. Cool. knolegable guy . Great bowls. umm But I go to American Smoke shop I will come by here sometimes for stuff. you know read more

Best smoke shop in San Marcos by far. These guys are close, friendly and have a good selection of anything you might need in a head shop. Chill vibes all around and an awesome and knowledgeable staff. Jobani is the man! Worth the trip. read more

This is a nice little shop with the major parts you might need. Not a huge choice but what you need is there. I've dealt with a number of their employees and they are always pleasant. read more

I have to say I have never been treated so poorly, the rudest and worst customer service experience ever. This place acts like they are selling top secret products, this is a smoke shop, I can say more in a dispensary. I will never do business with the Smoke Shack!!!! read more

One of the best Smoke Shops in town! It's the definition of a one stop shop, they have everything you could possible need from glass, kratom, a wide selection of rolling papers, incenses, hookahs, glass cleaners, Vape products, E-Juice, cbd products, local art selection and much more! All the workers are very knowledgeable about the products and take the time explaining it to all their products to anyone! Always getting in new products in and always have great prices on all their products! Chances are you need something, the smoke shack has it for ya! read more

Nice local vape store, sell many different flavors of naked100, but villain vapors is suck

So I've shopped here ever since I moved to San Marcos and my ID has never been an issue, but yesterday my boyfriend took me out too an early birthday dinner at hyuga sushi so I didn't have my wallet with me, I mentioned I needed a new grinder so he offered to buy me one we walked over there and the guy that was working was completely rude to us we'd already been browsing for a minute and he was distracted with his mess but as soon as I was discussing prices with my boyfriend he finally asked for our ID's, mind you we've already been in the shop for a couple minutes. Anyway I say I don't have mine on me so I'll go stand outside even though I turn 24 in a day, my boyfriend then proceeds to show his ID which he is 25 by the way and the guy starts to go sell him the grinder then at the register he calls us sketchy, refuses to sell to him and kicks him out saying their policy is strict and he feels uncomfortable about us all because I said I'll wait outside. Again we've already been at the shop for about 15-20 minutes at this time. If the policy is that strict he would have ID us the moment we walked through the door and he wouldn't of wasted our time. But overall it was the being called sketchy that makes it so I will absolutely never return here. read more

Super chill staff that doesn't push expensive pipes, but rather asks you what you're looking for and gives tons of options!!! read more

Smoke Shack - Sales floor, lots of sick local and name brand glass!!! - Tobacco Shops Near Me - San Marcos, California

Just left this place not even 5 minutes ago, WORST SERVICE I'VE EVER HAD AT ANY ESTABLISHMENT!!! I would've spent a lot more money had the guy working even had the slightest bit of interest. I asked to see a bubbler and he said "Yeah one second." Then TEXTED for the next 2 minutes. Get off your phone bro. Then asking about scales he had no idea what I was asking about or pricing. Decent prices, shit service. read more

Great selection I was completely satisfied very clean place Jobani and Cat are always very helpful and knowledgeable you also receive a free water with any purchase pretty awesome read more