They are always out of EVERYTHING. CONSTANTLY back ordered on most of their products they sell. And…read morethey have another smoke shop that's owned by the Same owner across 273 in the Walmart parking lot and they are constantly sending me over to check with them. Never offering to just call them so I don't have to make another unnecessary stop and also wouldn't you think that if it's the same owner and they sell the same products, that they both would be out of the same stuff at the same time??? Well that's always exactly the case. Yet they always try to get peoples hopes up by sending them over there. Knowing (I feel) darn well, that they're not going to have it either!

Nicest bunch of people whom work there. They have much knowledge and suggestions to help you make a…read moredecision. Very welcoming and personable. Used to frequent a different shop in town however with my experience here I will never go anywhere else.

This is a fantastic spot with fun and personable guys working the counter. Knowledgeable and very…read moreopen with their advice (in the most positive way!) I'm sadly just passing through, but I would absolutely recommend this spot to anyone. Especially their drive thru window! If you know what you want/need.

My favorite kind of vape store...friendly! Frank was amazing in helping me with my first RDA in…read moreyears and made it feel far less intimidating than I thought it was going to be. Clean store, great people, and the only vape drive through window I've ever seen. How cool is that?

I love Herbs and edibles but they need to get the pH calls down and not take three or four days to…read moreget back to you and they need to have change on them at all times

From the owner: 55 Strains of Medical Marijuana Smoking Impliments including…read morevaporizors Cannabis books and dvds. Marijuana review books

This is my mother's go to place so I like to pop in there from time to time as well because I have…read moreonly ever had positive experiences and I have semi known the woman who I am assuming is the manager and she is the bees knees when it comes to customer service. She has no problem with telling you the best features of each product and I feel like she this innate ability to pair her patrons with the perfect fit for their needs. Whether it's your budget or your favorite color or your personal preferences in style and taste, she's always on the money for you. She knows her customers as well as she knows her self (and her products of course)! I give her and the shop 5 stars!

Friendly helpful staff great prices and their hours are good. They have a great inventory of…read moreseveral different items that are really reasonably priced. Definitely recommend.

I was refused buying of smokes. From the red bluff,ca store. I will never buy smokes there again. I…read morewas charged to much for a carton it upset the clerk. Jon Pate 530-736-0533

I use Skoal fine cut and this is the only store that always has it in stock. Clerks are friendly…read moreand helpful.

Was just passing through and happened on this place. Tim gave great service and useful…read morerecommendations!! Would definitely come back!

Great experience every time! The staff is always super friendly, welcoming, and helpful. They have…read morea great selection, and everyone is knowledgeable without making you feel rushed. Definitely one of my favorite spots. Highly recommend!

REVISION MIKAYLA the office contacted me. She apologized…read morefor the previous employee, and provided training to prevent anytime like that again, and said if anything like that were to happen again to get ahold of her. She offered to deliver another cartridge to replace the faulty one and she also put a few extras in the bag to makeup for my inconvenience. And I'm telling you she more than made up for my inconvenience with this goodie bag! She was so apologetic and very sweet. Thank you Mickayla, you rock! I will definitely be ordering again. DISABLED PEOPLE BEWARE!! NUG Red Bluff doesn't care to help you - ALIEN LABS Cartridge defect. I'm a long time customer of the Red Bluff Nug store . I have a doctors recommendation on file. I can only receive deliveries as I am bedridden. The delivery man even knows if my caregiver is not here, I can electronically unlock the door and he lets himself in and brings my items and his paperwork that I need to sign right to my bed, then lets himself out. It's extremely helpful. Today, within an hour of my delivery, I discovered the Alien Labs Planetary OG 510 Cartridge was defective. I have 4 different brands of 510 batteries. I put it in my favorite battery first. The bat light blinked twice, it normally doesn't . When I tried to press the button to inhale the battery again blinked twice and I could not hit it. I put it in my second battery and received the same results . I also tried it in my third and fourth battery's and again the battery blinked twice and would not allow me to hit the cartridge. I immediately called NUG RED BLUFF, spoke with the inventory manager. I explained the problem with the ALIEN LABS CARTRIDGE. She told me to bring the cartridge and it's original packaging and my receipt to the store . They will then test it with their own 510 battery and if indeed it does not work will offer me a replacement or refund. I explained that I could provide the original packaging my receipt and the faulty cartridge, but because I am bedridden, I would need to send someone age 21 or older in to the store with the original packaging the faulty cartridge and my receipt. She said that it would have to be me personally or she would not be able to do anything. I suggested that she give her 510 battery tester and a replacement cartridge to their Delivery Man, who could then come into my home as usual and test the faulty Alien Lab Planetary OG cartridge on Nugs 510 battery tester, and if he determines it is faulty, he could trade me the faulty alien lab planetary OG cartridge for a different one. She refused to do that for me. I reminded her that I was bedridden and that I spend quite a bit of money there every month . They could look back at my orders and see that. She said I could try contacting Alien Labs. I stated that I was dissatisfied with this service and may need to take my business elsewhere . She said okay and hung up . I also want to mention that I never raised my voice and was only looking for solutions that we could use to solve this problem . The problem that could be easily solved with sending their delivery man with their battery tester and a replacement . A simple act of kindness for a long term good spending customer., and to prevent a bad review for NUG RED BLUFF and their product supplier ALIEN LABS. I will be using other methods instead of NUG from now on . They don't have any problem taking money away from a disabled person but they sure don't want to help a disabled person out when they've given me a bad product. I have never tried to return anything to them before . This is the first time in 2 years I've had a problem and now that I see how they refuse to handle it i'm very disappointed. And I am sending a copy of this complaint to ALIEN LABS. I hope one of them will make this right.

It's a shame to see what this place has become. They can only afford to have 1-2 staff members on…read moreshift at any given time, which leads to incredibly long wait times. We have other options in Red Bluff so the idea of "if they want it, they will wait" doesn't work here. We can literally drive down the street to a place with a much larger selection and faster service. They do not get involved with the community like Sundial does, they are just another big business trying to steal money from a small market. I wanted this shop to succeed, but the amount of support this store provides to the community shows should show you exactly what their priorities are.

Imanol was very friendly, knowledgeable, and helpful! Great selection of products, come check them…read moreout and ask for Imanol!