So I've been here four times, three of those times have been this year (no fault of my own, I…read morepromise), so I have pretty extensive experience with this place. Chad and his team have been amazing each time - timely, transparent, and helpful in navigating insurance companies. The last claim required an adjuster to come out and evaluate my vehicle, and he had nothing but good things to say about Chad and Action Auto Body. When you have a claims adjuster saying good things about you, you know you have a good reputation. I also needed a windshield placed and Chad stayed after hours to get it done so I had a vehicle to drive the next day. Overall super pleased with Action Auto Body - I picked it out a few years ago on a whim because it was close to my apartment at the time, but so glad I have a place to take my car for work when I need it. Also, quick tip - if you come here enough, you might even get a free Action Auto Body t-shirt :)

Everything about this place is phenomenal! Everyone you work with is professional, kind, warm,…read morewelcoming. They treat you with the utmost respect and they see you as a whole person and not just as an extension of your vehicle. They did amazing work and were timely with it. They were great at communication and they went above and beyond to help me.

Jacobsen Auto Body is hands-down the best auto body shop in DSM. Their service is exceptional,…read moretheir prices are fair, and they genuinely care about their customers. I had a car emergency and they got me in quickly, completed the repair promptly, and charged a very reasonable price. Honest, knowledgeable, and dependable. I wouldn't take my vehicle anywhere else.

Quality of service was excellent and price right. I feel my money was well spent. I love my truck…read more now. Thanks Jacobsen's

I have been going here for years and drive 60+ miles round trip. They always do a good job and are…read moreCAREFUL with expensive and hard to replace wheels. Old school customer service never goes out of style. See Justin and tell him I sent you.

My family is planning a trip to North Carolina and needed to get break work done. I found them…read moreonline after price shopping by calling a few places. This place was quick to get in, and the staff was very kind. They called and informed me that I only needed the front brakes and the rear breaks had plenty of life left (I initially planned and told them I wanted to get all of my breaks done). I only got the front breaks and I am thankful for their honesty and straightforward business. Great experience!

Scotty's Body Shop, on University Avenue, did a fantastic job repairing the front end ($3,900…read morerepair) on my 2014 Camry after someone ran into it when making a left turn. They also washed and cleaned the car inside and out (not easy task after hauling around a Golden Retriever all summer!), so by the time all was completed it looked like a brand new car. This is a very reputable business that does quality work -- very professional, skilled, knowledgeable, and easy to work with. Many thanks! Highly recommend! !

Robert and Kim were very helpful, when I bought my vehicle in for some bodywork. When I picked up…read moremy vehicle, the repairs looked amazing and my car was even detailed. I would definitely recommend Scotty's to anyone. Thanks again!

Simply the best. Mo and his team worked on both of my vehicles and I was educated about cars and I…read moreappreciate them so much. Very knowledgeable and experienced.

I really like Mo's (Roger's) Automotive. Roger and his team are super honest and don't try to sell…read moreyou stuff you don't need. They do good work, and the prices are totally fair. It's hard to find a mechanic you actually trust, but I feel like I'm in good hands here. They explain things in a way that makes sense, and they get the job done without any drama. As a woman, it's nice going somewhere where you're treated with respect and not talked down to. I'll definitely keep bringing my car here. Highly recommend if you want a solid, no-nonsense shop.

Terry really saved me on a road trip recently! Heard a funny noise coming from my car, called him…read moreon a Sunday morning, and within a couple of hours, he had diagnosed the problem, found the part at a local shop, and completed the repair. The whole time he was super upfront and honest about what he was doing, both teaching me about my car and walking me through the repair process. He's very friendly and professional and I appreciated the conversation. Terry at Fast T's comes highly recommended - I'm bummed I don't live near him because I would use him all the time for my auto repairs!

Unbelievably kind, friendly, knowledgeable, and helpful. Can't imagine a better place for roadside…read moreassistance in the DSM metro.

My insurance company connected me with Acheson after a minor fender bender. They made the whole…read moreprocess seamless and did excellent work on my car. The manager stayed late for the day and had my car looked at within hours of the accident. Quote emailed to me by the next business day. Only negative is it is kind of hard to locate the office area as the building is booked by 2 used car dealerships.

OMG I had a wonderful experience at Acheson Auto last Friday!! I stopped for an estimate on my…read morecar. I had a huge paint scrape from my dark brown garage. Of course totally my fault!!!! Mike the owner came out with his pad and paper. As we. Visited about my damage he turned around and went back in his shop and came out with a can of brake cleaner. He started rubbing----and bingo!!!!! He got it all off an did not charge me a cent!!!! What a guy!!!! And he was soooo nice! Please do business with with ACHISON AUTO !!

Sadly, this place has gone downhill big time. I recently brought my vehicle here for usual…read moremaintenance work such as a tune-up, tire rotation, wheel balance, and headlight cleaning. Of course, in typical mechanic fashion, while doing these things, they found that one of the tie rods needed to be replaced, so I permitted them to do this as well. Upon picking my car up, this cost me $1,206; sadly in 2026, everything is overpriced. However, not even 20 hours later my car was driving rough and making a clunky noise. I drove it one place and had to pull off into a parking lot, called Sargent's and let them know that the car was unsafe to drive and they needed to get it towed back to their lot. Within one hour the tow truck came. About 3 hours later Sargent's calls me to inform me that my transfer case was cracked and would need replacement and of course this would cost an ADDITIONAL $1,160 to fix! My car is 13 years old, I do not expect that it is in perfect condition but what I do expect is for people to do their due diligence and thoroughly check my car over before releasing it to me. The transfer case was leaking, this should have been a telltale sign by a trained mechanic that there was an issue PRIOR to releasing the vehicle to me in the first place. However, because my car was already there, I decided to go ahead and get the work done there despite the fact that they pissed me off due to their negligence and lazy work. I picked my car up yesterday evening after six days of them having it and on the drive home, I could tell that my car was still not driving properly but knew I was taking it to a mechanic friend that I actually TRUST to thoroughly look over my car. I drove it to said mechanic friend today in Waukee and decided to take the interstate to test drive it at higher speeds, and yet again loud clunky noises and a shaky steering wheel. After my friend drove it with me in the car, after 2 minutes he confirmed that there was an issue and that he would be taking my car to inspect Sargent's shoddy work. Come to find out, these lazy bas**ards did not even bother to tighten the lug nuts on my wheels, this was the reason for the sound and shakiness, my tires were coming off!! This is an extreme hazard and safety issue and I could have been hurt while driving on the interstate!! Needless to say, I will NEVER return to this awful place and neither will anyone I know. The customer service is also nonexistent here as Graham could not even be bothered to call me with updates half the time, he would just text them to me and then he acted like I was a bother to him when I made him arrange for my car to be towed back to his lot once I deemed it unsafe to drive. Take your car here at your own risk but you have been warned that they do not do basic things like tighten lug nuts nor do they test drive after "fixing" the cars.

Honesty, integrity, fairness…read more After feeling slighted at multiple other repair shops in the Des Moines area I found this place and it has exceeded all my expectations. I now use them for all the repairs to all of my vehicles and have always been satisfied. Thank you Graham and Tom for all you do. Keep up the good work.