At the end of June, I brought a glasses Rx that I got somewhere else to Osius because they sell…read moreSilhouette glasses and I really love my Sihouettes. However, they were too expensive even after insurance and I was crushed. I was running out of time to use my insurance benefits due to a job change so I didn't really have a lot of options. So I looked around and one of the associates (I forget her name but she was younger, bubbly, and really friendly; this review would be a lot different if I'd only dealt with her) suggested frames that she said were like generic Sihouettes. I found a pair I liked and waited for 3 weeks for them to come in.
Once they finally came in, I took time out of my busy schedule to go in with my spouse, pick the glasses up, and have them adjusted. The associate I liked wasn't in and we dealt with an older woman who had a very stern and unfriendly disposition that I later learned is named Suzie. She didn't direct us to a fitting table or even a chair. She was helping other people and we just stood by the door because we weren't sure what to do. We stood around awkwardly for a while and then she had me try them on, said she saw some ways they needed to be adjusted and then went to do that. However, it turns out the set of frames I picked out are basically unadjustable and I need a lot of adjustments to my glasses to make them fit comfortably. Obviously, they weren't going to work. I was devastated because they were already my second choice and they took longer to come in than I've usually had to wait since I started wearing glasses.
Suzie talked us into trying them at home for a few days but they didn't work so I ended up having to go back in and get another pair on a very tight schedule in order not to miss their 30 day replacement clause since it took so very long for them to come in, in the first place.
I settled on a pair of wire frame normal glasses in a similar colour that I didn't hate and so we got them replaced. And then it took 4 (FOUR!) weeks for them to come in.
Those glasses came to me with a manufacturing flaw, which I didn't notice for a week or so, and we dealt with Suzie again. Despite complaining to the manager last time about how she just left us by the door, she didn't do anything different this time. She fitted me standing, again, and we weren't directed to a fitting table or chair, again, even though I use a cane.
When I noticed the flaw on the glasses, we went back again because I also needed further adjustments. I showed the frames to Suzie, asking about the flaw, and she said she'd "take them into the bright light" to look. Again, we weren't directed to a fitting table or anything. We waited and waited for what felt like forever. And then she came back and she'd scratched off the finish from part of the frame, totally missing the flaw, saying she "tried to fix it" but she made it worse because now the base frame color, which was a stark contract to the one I picked, was so visible.
So then we had to contact the manager again and complain about their employee damaging my new glasses and also how there was a flaw to begin with. They eventually agreed to a free replacement and didn't make me use the warranty. It took another 4 weeks to come in and it only came in that "fast" because we asked the manager about it, who called the company to ask what the issue was. I didn't go back to get them fitted there once they came in and went somewhere else because dealing with Suzie was such an awful experience. Since then, my lenses have chipped but I don't think I'll be doing anything about it because I'm just so over dealing with this eye clinic.
