1. Smith Matza & Kutner MD

1. Smith Matza & Kutner MD

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Miami, FL

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Smith Matza & Kutner MD

1.6 (10 reviews)

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Baptist Health Primary Care Kendall Breeze

Baptist Health Primary Care Kendall Breeze

3.6(9 reviews)
3.6 mi

Systemic Communication Failure and Unprofessional On-Site Staff…read more Although the in-office appointment with the physician was satisfactory, the follow-up and communication system for this Baptist Health-affiliated practice is significantly flawed. It may be considered dangerous. The only way to contact the office for any questions (such as prescriptions, lab orders, etc.) is through the general Baptist phone service. While this system works well for scheduling appointments, it falls short in addressing other patient needs. The doctor's office staff never delivers or returns messages taken by the call center. This occurred regarding an update needed for a lab order. After leaving multiple messages with no response, visiting the physical office location was necessary. The receptionist was rude, unprofessional, and dismissive. She refused to contact a nurse or help resolve the issue in person. Because there is no direct line of communication to a person at the local office, and due to the staff's rudeness and unresponsiveness, this practice poses a serious risk to patient care. If follow-up is needed, you will likely be ignored. Potential patients should seek care elsewhere until Baptist Health improves this system.

The doctors themselves are great. However . The staff treat ppl like garbage even when you call…read morethey take a message and hang up. They don't want to deal with you and this has been like that for years. It's hard to communicate with the doctors via app or through phone. Takes weeks to get a response. Very disappointing .

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Baptist Health Primary Care Kendall Breeze
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Baptist Health Primary Care Kendall Breeze

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Raben Karen, MD

Raben Karen, MD

4.4(13 reviews)
4.1 mi

Whereas 5 stars used to be reserved for a fancy restaurant or club, in times of "the crown" it's…read morereserved for a doctor who has Saturday hours! Dr. Raben has been my primary doctor for awhile now, and part of the reason I chose her is that she has Saturday hours for established patients without an extra fee as long as you have an appointment. Regular copayment is always better than an urgent care center copayment! She has a lab, x-ray & ultrasound machines in her office, which make it more efficient whether getting a routine physical or a diagnosis when you're sick. In addition to treatment, she also offers some nutrition related medicine such as the vitamin IV's, which I'm a believer in. Dr. Raben's also offered phone consults before it was trendy. Her staff is friendly and helpful in getting your appointments. Heads up, Dr. Raben is direct. Besides still keeping paper record like the old day her bedside manner is to the point and lets you know what you (and yours truly) sometimes might not want to hear about your habits and health. That's sometimes needed!

I have heard others say this but I'll say it again; she was hurried, careless, and lacked the…read moresocial skills of any typical family practitioner. She asked if I had "any other concerns" and before I could finish my "well yes.." she was showing herself the door. Also, the complaints about the incredibly rude and inattentive staff, are totally accurate. With that said- I had a wonderful young nurse who was kind and listened to me. That's the only reason I'm giving a 2 and not a 1.

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Raben Karen, MD - " A physicians prayer"

" A physicians prayer"

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Smith Matza & Kutner MD - internalmed - Updated July 2026

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