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    Smith Jay D MD

    4.0 (1 review)

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    4 years ago

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    Family Physicians Group

    Family Physicians Group

    2.5(6 reviews)
    0.0 miSouth Riverdale

    I was called in earlier than my appointment because the doc/np "allegedly" had earlier slots open…read moreup. I rush in and leave work early, only to find out apparently all of her patients received the same call. I waited an hour plus in the lobby. I could've just kept my original time slot instead of wasting my time trying to accommodate the doc schedule so she could leave early. Mind you, I left work early on to just sit around while multiple patients were called ahead - in the end to be called around the time of my original appointment is poor time/patient management. i wont be back to this location.

    I made this appointment six months ago at my check up. I needed refills since they wouldn't give…read morerefills without seeing me in six months. My appointment was at 8:45am. I arrived at 8:40am. I completed everything online. It took a little bit to check me in because they were busy. I finally got taken back a little after 9. An hour later I was still waiting. I opened the door to ask someone and there was no one to be found. Finally an employee walked by and told me I couldn't be in the hallway (which I wasn't) and told me to go back to my room and closed the door on me. A nurse came in a few minutes later and said it shouldn't be much longer, and I said I had to leave to get to work. My appointment was at 8:45 and it was almost 10. I said I need my refills since this was all I needed to begin with. She said she would send them over once the doctor approved them. I went to the front and had my copay refunded and asked again about my refills and was told they would be sent over. They were never sent over. I have called and left a message as well as sent a message on mychart and still haven't heard. I'm low on medication and will now have to find a new doctor to get refills since they couldn't show up while I was there and won't refill my medication.

    Smith Jay D MD - physicians - Updated May 2026

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