This lengthy review is very well deserved for Vaca Hills Chapel Funeral Home…read more My father passed away suddenly on a Friday in his hometown of San Francisco. We took the weekend to grieve and began the difficult task on Monday of finding a funeral home. My father was a proud Army Veteran and his wish was to be buried at Sacramento Valley National Cemetery. Initially, we thought it would be best to choose a local funeral home in the Bay Area that specialized in military burials. We believed we found one in San Bruno, but from our very first interaction, we were disappointed. When we explained why we were there, the funeral director did not offer condolences. When I asked about burying my father at Sacramento Valley National Cemetery, she suggested we could bury him at the National Cemetery in San Bruno instead. To my knowledge, that cemetery is closed to new burials -- it clearly states so on their website. Her response was, "You can always go over there and ask them directly." I was taken aback. Why was she unaware of the burial closure? And why were we expected to do the legwork when we were seeking professional guidance during one of the hardest moments of our lives? We left feeling discouraged and unsupported. After more research, I realized it would be costly to keep my father's remains at a local funeral home and then transfer him to a facility closer to Sacramento Valley National Cemetery. On Tuesday, my mother, sister, and I drove to Vacaville to visit three funeral homes. The first one we stopped at was Vaca Hills. We didn't have an appointment -- we showed up unannounced -- and we were warmly greeted by Joseph. Joseph is one of the drivers who assists with transporting loved ones and supporting burial services. The moment he heard why we were there, he offered his sincere condolences. He clearly stated he wasn't a funeral director, but he patiently answered every question he could. He was knowledgeable about the burial process at Sacramento Valley National Cemetery and provided us with their price list. He also took my contact information and assured me that one of their funeral directors, Mercedes, would call me the next day. Our next two stops were at two other Vacaville funeral homes that work together. One was closed, so we went to the other. While the staff was polite and the funeral director -- a former military member -- had a great sense of humor, the entire meeting felt transactional. It felt more like business than care. The location was also in a very busy area, and we couldn't imagine trying to hold a funeral procession there or mourning in the middle of so much activity. The following morning, Mercedes from Vaca Hills called exactly as promised and scheduled an in-person meeting for the next day. From the moment we met her, she mirrored the compassion Joseph had shown us. She immediately offered her condolences and approached everything with empathy and patience. She never once felt pushy. She answered every question thoroughly and offered thoughtful solutions whenever we needed adjustments. When the topic of payment came up, she handled it with professionalism and respect. She did not ask about life insurance policy amounts. In fact, when my mom attempted to share that information, Mercedes gently let her know that it wasn't necessary and that many families prefer to keep that private. Mercedes is also a military veteran and that meant a lot to us. She ensured every step of the process for my father's burial at Sacramento Valley National Cemetery was handled promptly and properly. As soon as we confirmed our preferred date, she had her team secure the appointment. We selected the Platinum Package, which included a 3-hour viewing and funeral service, followed by a 1-hour burial service the next day. Because my father's burial appointment at the cemetery was scheduled for 9:30 AM, it would have required a very early service and felt rushed. Mercedes worked with us and graciously allowed us to extend our Sunday service to 4 hours instead of 3. On Monday morning, we simply met at the funeral home for the 8:50 AM procession to the cemetery. The entire experience with Vaca Hills was smooth, compassionate and dignified. At no point did I ever feel pressured. They were communicative, understanding and accommodating throughout the entire process. From the bottom of our hearts, we want to extend our utmost gratitude, love and appreciation to Mercedes, Joseph, Brigitte, and Angel. You loved on our family in such a remarkable way during one of the most painful seasons of our lives. You helped us give our father -- our Patriarch, our Protector -- the most honorable Homegoing celebration he could have ever received. We will 100% choose Vaca Hills again if we are ever in need of services in the Vacaville, Dixon, or Fairfield area. With deepest gratitude, The Faagau Family

I had 3 calls with Bridget, the owner. I was astonished by her grossly unprofessional, unhinged…read morebehavior. I had to repeatedly ask her to slow down, lower her voice, and stop interrupting me, so that I could get clear information regarding my father's funeral plans. She wound herself up so badly that she delusionally accused me of doing things I wasn't, which she was actually doing. Despite my multiple calm, gentle efforts to give her space to take a moment to calm down and return to clarity, it was impossible to speak with her before she hung up on me. As if the trauma that I've been going through of losing my father in the way that I did isn't hard enough.... Obviously, I strongly recommend not using this funeral home if you want the kind of professional services and staff that you and your family deserve.

Got Two headstones done with Pugh. One of the headstones…read morewas Laser etched and the other traditional engraved and they both came out beautifully done. He was very professional and kid through the process working with our family to create the designs. I have recommended him to multiple families and cant speak more highly of him and his helper.

I honestly don't normally write Yelp reviews; in fact this is my very first one. However, I felt…read moreobliged to write one for Pugh. That's a testament to how pleased I am with the product he delivers. It's always a difficult time to lose a loved one, but dealing with Rex and his professional and well-mannered demeanor made the process of memorializing the deceased as pleasant as it could be. Not only did he respect our design choices, but he also worked with us to improve on our suggested sketches and made touch ups that I believe helped to create the perfect memorial. He worked with me each step of the way and installed the final monument with respect to our timeline. I fully recommend his services.

My daughter is buried here. It's a beautiful cemetery and my only hope is when I pass I can be laid…read moreright next to her and that's all I need.

I've had to visit this cemetary a few times over the years and have always liked how the grounds…read moreare kept clean and respectful. The ground guys that do the service are always respectful of the families and polite. A very nice place to honor a loved one. And the location is so convenient to visit.

Ordered a beautiful funeral spray from Milton Carpenter Funeral Home's website, but it did not…read morearrive and they claimed no knowledge of the order. Upon follow up, was told they "could not find a florist to fulfill the order".

do not waste your time. these people rip you off!!!!…read more zero stars.... stay away from these assholes!! why does someone need to be "embalmed twice" and you need to pay twice for the same damn thing? makes no sense to us or other funeral home personnel in 5 different funeral homes. a family member of ours died and had already been embalmed. mccune told us we had to pay again for embalming again, which has already been done! sounds like a scam to me. when asked why the extra cost for something that has already been done? "it's in the package and it cannot be changed". sounds like a crock of s*#t to me. time to contact better business bureau and i damn sure will be!

They are so professional and kind. My family and I really appreciate everything about the way they…read morehandled my Brothers cremation.

Non-rendered items but still charged for it Very slowly in…read moreprocessing paperworks & not cooperating in fixing issues

Francie is caring and professional. Its never a good day when you need to call on them, but they…read morehelp make a difficult process easier to handle.

Our overall experience with Yolo Funeral and Cremation was excellent. From the very beginning to…read morethe very end, we were treated with compassion, kindness, understanding, and professionalism. When we first arrived, we were greeted by Mercedes, who was incredibly pleasant, compassionate, and professional. She took the time to patiently help my mother and me plan my father's funeral. She never rushed us in any way and always made us feel that our needs and wishes were important. She listened to us, answered all of our questions, and helped guide us through the many decisions that had to be made during such a difficult and emotional time. We truly felt that she cared about helping us create a beautiful and meaningful funeral for my father and making sure everything went smoothly. Interestingly, my brother's funeral was held in the exact same building about 10 years ago, although at that time it was operating under a different business name. I didn't realize it was the same location until my mother mentioned how much updating and remodeling had been done. The difference was remarkable. The facility was clean, bright, welcoming, and pleasant--nothing like the dark and dreary place I remembered from my brother's service 10 years earlier. The improvements to the facility made a tremendous difference and created a much more comforting environment for our family and our guests. On the day of the viewing, we were greeted by two gentlemen, Angel and Joseph. Both were very kind, understanding of our needs, and extremely professional. They immediately made us feel comfortable and reassured us that everything would be taken care of. The viewing went very smoothly, and the setup of the main chapel was beautiful and tastefully done. Angel and Joseph went above and beyond to make sure everything was just the way we wanted it. One thing that really stood out to us was when they went out of their way to purchase the correct cable adapter so that the television could be connected to my computer for the memorial slideshow I had created for my father's viewing. It may seem like a small detail, but during such an emotional and difficult time, having them take that extra step to make sure everything worked properly meant so much to our family. It showed us that they genuinely cared about making the day special for us. The day of my father's Mass and burial went just as smoothly as clockwork, again with the help and guidance of Angel and Joseph. They were there every step of the way, making sure everything was coordinated properly and that our family knew what to expect. Their calm, compassionate, and professional manner helped make an incredibly difficult day much easier for all of us. We couldn't have been happier with the way everything went. From the initial planning with Mercedes to the viewing, Mass, and burial with the help of Angel and Joseph, we felt that our family was in caring and capable hands. Everyone we dealt with was compassionate, friendly, patient, respectful, and professional from beginning to end. Losing a loved one is never easy, and planning a funeral while grieving can be overwhelming. Mercedes, Angel, Joseph, and the entire team at Yolo Funeral and Cremation helped make this difficult experience much easier for our family. They took care of the details, listened to our wishes, and made sure my father received the beautiful and dignified farewell he deserved. We are truly grateful for everything Yolo Funeral and Cremation did for our family. We highly recommend them to anyone looking for a funeral home where their loved one will be treated with care, compassion, dignity, and respect. Our family could not have asked for a better experience during such a difficult time.

Our family is very grateful for the care we received from Yolo Funeral and Cremation during the…read moreloss of our father. It was a very difficult time for us, and their kindness and professionalism meant more than we can truly express!The service for my father was handled with so much care and respect. My father was an Air Force veteran, and we deeply appreciated the help we received in arranging for him to be laid to rest at Sacramento Valley National Cemetery in Dixon. All the details and coordination were taken care of for us, which lifted a tremendous weight off our shoulders. It brought us comfort knowing he would receive the honors he earned. My father told my family that it was important honors would be presented when the time came. Brigitte also requested a riffle volley since he was retiree. We are especially thankful for Brigitte! She never made us feel rushed or pressured and did not push or upsell services. Instead, she listened carefully and helped us make decisions that felt right for our family. Everything was clearly explained (there was no surprises), and we felt supported in making choices that stayed within our budget while still honoring my father in a meaningful way. Yolo staff were also very kind and attentive to our family and friends who attended the service. We also noticed the care that has gone into the facility. They have taken over the location that was formerly Woodland Chapel, and the renovations they did are beautiful. The space feels clean, updated, and comforting. Big improvement to the building inside was done very well!!! Thank you again! The Martinez family

I have visited a number of VA cemeteries, from the US to Europe. This particular property is…read morealways maintained in pristine condition. Whoever is in charge of managing this location deserves accolades! It's worth noting there are very clean and well maintained restrooms as well as a computerized directory to help you locate those individuals you are looking to visit. Overall it's a very serene and peaceful setting.

A well maintained and peaceful Veterans cemetery. My father fought in World War II and was wounded…read morein Belgium. I am glad those who fought for our country can rest easy here.