The staff here at Fairfield Funeral home were very kind, understanding and compassionate. Ken, the…read morefuneral director made the planning process very easy for my family. He was patient with my mom and I as we planned for the funeral service for my Dad. My parent's had actually pre-planned and did the prepaid funeral arrangements for my Dad a few years prior, which took a big load off our shoulders. We mainly had to focus on a date and how we wanted to service to be. Ken was very professional and considerate when my mom was indecisive on a choosing a funeral date and when we needed to confirm things on the death certificate. He responded quickly to our questions if we had any and give us clarification if things were confusing. We ordered 50 'in memory' booklets with a photo of my dad through the Funeral home as well. They provided everything we needed during the service and communication was smooth with Ken and his staff. The chapel is pretty big and can accommodate a lot of people. We had to service in mid-November and there were no restricts implemented in terms of seating capacity as long as people wore mask. Overall, the Fairfield Funeral Home staff were reliable, organized and empathetic. The option of pre-planning was the best decision on my parents part as it saved time(and money) and removed the guesswork and strain of planning, allowing us to focus on our grief. Thank you Ken and your Staff for the taking care of my family and providing my dad with a proper service and burial.

I've had 3 close family members that have been in the care…read moreof Fairfield Funeral home within the past 2 years. Ken, Matt and Lauren have been so awesome all 3 times. I couldn't have asked for a better funeral home to take care of my loved ones that have rested.

This lengthy review is very well deserved for Vaca Hills Chapel Funeral Home…read more My father passed away suddenly on a Friday in his hometown of San Francisco. We took the weekend to grieve and began the difficult task on Monday of finding a funeral home. My father was a proud Army Veteran and his wish was to be buried at Sacramento Valley National Cemetery. Initially, we thought it would be best to choose a local funeral home in the Bay Area that specialized in military burials. We believed we found one in San Bruno, but from our very first interaction, we were disappointed. When we explained why we were there, the funeral director did not offer condolences. When I asked about burying my father at Sacramento Valley National Cemetery, she suggested we could bury him at the National Cemetery in San Bruno instead. To my knowledge, that cemetery is closed to new burials -- it clearly states so on their website. Her response was, "You can always go over there and ask them directly." I was taken aback. Why was she unaware of the burial closure? And why were we expected to do the legwork when we were seeking professional guidance during one of the hardest moments of our lives? We left feeling discouraged and unsupported. After more research, I realized it would be costly to keep my father's remains at a local funeral home and then transfer him to a facility closer to Sacramento Valley National Cemetery. On Tuesday, my mother, sister, and I drove to Vacaville to visit three funeral homes. The first one we stopped at was Vaca Hills. We didn't have an appointment -- we showed up unannounced -- and we were warmly greeted by Joseph. Joseph is one of the drivers who assists with transporting loved ones and supporting burial services. The moment he heard why we were there, he offered his sincere condolences. He clearly stated he wasn't a funeral director, but he patiently answered every question he could. He was knowledgeable about the burial process at Sacramento Valley National Cemetery and provided us with their price list. He also took my contact information and assured me that one of their funeral directors, Mercedes, would call me the next day. Our next two stops were at two other Vacaville funeral homes that work together. One was closed, so we went to the other. While the staff was polite and the funeral director -- a former military member -- had a great sense of humor, the entire meeting felt transactional. It felt more like business than care. The location was also in a very busy area, and we couldn't imagine trying to hold a funeral procession there or mourning in the middle of so much activity. The following morning, Mercedes from Vaca Hills called exactly as promised and scheduled an in-person meeting for the next day. From the moment we met her, she mirrored the compassion Joseph had shown us. She immediately offered her condolences and approached everything with empathy and patience. She never once felt pushy. She answered every question thoroughly and offered thoughtful solutions whenever we needed adjustments. When the topic of payment came up, she handled it with professionalism and respect. She did not ask about life insurance policy amounts. In fact, when my mom attempted to share that information, Mercedes gently let her know that it wasn't necessary and that many families prefer to keep that private. Mercedes is also a military veteran and that meant a lot to us. She ensured every step of the process for my father's burial at Sacramento Valley National Cemetery was handled promptly and properly. As soon as we confirmed our preferred date, she had her team secure the appointment. We selected the Platinum Package, which included a 3-hour viewing and funeral service, followed by a 1-hour burial service the next day. Because my father's burial appointment at the cemetery was scheduled for 9:30 AM, it would have required a very early service and felt rushed. Mercedes worked with us and graciously allowed us to extend our Sunday service to 4 hours instead of 3. On Monday morning, we simply met at the funeral home for the 8:50 AM procession to the cemetery. The entire experience with Vaca Hills was smooth, compassionate and dignified. At no point did I ever feel pressured. They were communicative, understanding and accommodating throughout the entire process. From the bottom of our hearts, we want to extend our utmost gratitude, love and appreciation to Mercedes, Joseph, Brigitte, and Angel. You loved on our family in such a remarkable way during one of the most painful seasons of our lives. You helped us give our father -- our Patriarch, our Protector -- the most honorable Homegoing celebration he could have ever received. We will 100% choose Vaca Hills again if we are ever in need of services in the Vacaville, Dixon, or Fairfield area. With deepest gratitude, The Faagau Family

I had 3 calls with Bridget, the owner. I was astonished by her grossly unprofessional, unhinged…read morebehavior. I had to repeatedly ask her to slow down, lower her voice, and stop interrupting me, so that I could get clear information regarding my father's funeral plans. She wound herself up so badly that she delusionally accused me of doing things I wasn't, which she was actually doing. Despite my multiple calm, gentle efforts to give her space to take a moment to calm down and return to clarity, it was impossible to speak with her before she hung up on me. As if the trauma that I've been going through of losing my father in the way that I did isn't hard enough.... Obviously, I strongly recommend not using this funeral home if you want the kind of professional services and staff that you and your family deserve.

Ca Trina was a true gem and our guiding angel during these tough times. She was patient, kind,…read moreprofessional and delivered beyond our expectations. Ca Trina ensured we understood all that was going on and what was coming. My family and I are so thankful to our , Ca Trina for helping us during this most emotional time!

We requested cremation services and an urn. They provided great service and they were very helpful…read more My mom thought it was exceptional value as compared to the Rollingwood cemetery cremation services.

Ordered a beautiful funeral spray from Milton Carpenter Funeral Home's website, but it did not…read morearrive and they claimed no knowledge of the order. Upon follow up, was told they "could not find a florist to fulfill the order".

do not waste your time. these people rip you off!!!!…read more zero stars.... stay away from these assholes!! why does someone need to be "embalmed twice" and you need to pay twice for the same damn thing? makes no sense to us or other funeral home personnel in 5 different funeral homes. a family member of ours died and had already been embalmed. mccune told us we had to pay again for embalming again, which has already been done! sounds like a scam to me. when asked why the extra cost for something that has already been done? "it's in the package and it cannot be changed". sounds like a crock of s*#t to me. time to contact better business bureau and i damn sure will be!

Saul has been absolutely amazing throughout this whole process. He has been so understanding,…read morepatient and is so gentle with all the explanations of the procedures and processes. Saul is also very through and detail oriented while being so respectful. I am so thankful for having Saul navigate my family throughout the hard and difficult time...he made everything very easy to manage. Especially when trying to navigate loss and everything that comes on top of it as well. I absolutely recommend Saul and this facility to whomever may be in this circumstance and needing this type of assistance. You will be able to navigate in comfort and will be in wonderful hands. Thank you so much Saul for your amazing personality, respectfulness, demeanor and overall professionalism to help me navigate3 through!

Highly recommend! During difficult times of making arrangements for loved ones , Chelsea was…read morewonderful. She was helpful, informative, and patient with the family working together to arrange for my father's final arrangements. He passed just before Christmas and Chelsea communicated every step of the way. During a difficult and unprepared time, Fairmont by far was most cost effective compared to other funeral homes and was very helpful even during the holidays. I'm grateful to of called them .

I love this little cemetery I like to stop in once in while so relaxing and peaceful and so much…read morehistory.. if you get some time you can read up on it.. enjoy

This is probably the most beautiful, well kept, part historic/part modern cemetery I've ever been…read moreto. Like some, I came to know this cemetery in relation to someone buried there. For people who are interested in history (especially of Fairfield/Solano County) or quiet places to be away from the hustle and bustle of the living, this is a place to go to. I really have a thing for cemeteries that are part of a church yard/church courtyard. So old style! Some of the history of this cemetery goes all the way back to when Captain Waterman first bought and founded Solano County (Fairfield was named after his hometown: Fairfield in CT!). Captain Waterman's young daughter is buried here. Many of the old headstones have beautiful, green moss growing on them, and giant old trees growing up from the ground and reaching out to shade the ancient dead from the sun they endured in their lifetimes. The script used for carving into the old headstones are beautiful and varied from headstone to headstone. There is a very remarkable Celtic Cross headstone in the old part of the cemetery (and the people I know are in the newer part, and so far I've only raved about the old part!). The grass is very well kept here. Everything is beautifully maintained. This place is so peaceful, and from what I have been told it is also one of the least expensive. I have been to quite a few cemeteries, and I have never been to one with landscaping as impeccable and appropriate. Even if you don't already any of the folks in this cemetery, it's beautiful enough to make a stop and check out. I know it's a cemetery, but it's also very peaceful!

We used Smith recently for a simple, no frills, no service cremation. Everyone we talked to was…read morekind and caring. What I think many people will appreciate is they were very respectful of the deceased, and the families wishes, and did not apply any pressure to try and upsell us or require us to pay for services we would not use. When you are grieving, some other places apply high pressure sales tactics in order to take advantage of your emotions. Not here. Excellent service, good ethics, and nice people.

We had our service here at the home for my late mother. The team, and Vera, were wonderful in…read moreanswering all of our questions and being supportive throughout the process. She was knowledgeable, patient, kind, and incredibly helpful. My father had lots of concerns and she addressed each and every one with empathy and patience. The service itself was beautiful. They were incredibly well organized to ensure the event ran smoothly. They were knowledgeable tech wise (we had a video to show) and handled the entire process with class and grace. The team is clearly experienced and trustworthy. Thank you!

Absolutely beautiful cemetery! . Very well taken care of. They have a lovely indoor and an outdoor…read morespace to congregate. A very peaceful and lovely resting place.

Horrible experience dealing with them. We had a loved one who passed at Queen of the Valley and she…read morewas sent here afterwards. It was less than hers after her passing that we recvd a call to let us know that they would not recognize us to cremate and bury her. That although we were her care providers, signed orders with Dr at the hospital for ens of life etc.. they would not allow us to cremate and bury her as thr paperwork we had that the hospital honored wasn't what they wanted to see and therefore would not honor that we were her guardians. Were told they would have someone form the County call us. They then kept her onsite someowhere and we have been made to call County Guardianship Services over the oast week to get her remains back. We finally after a week of waiting for Tulocay to have someone call us found out how to reach staff by ourselves. The County now tell us we have to wait over 30days before they can let us know if we have any rights to put her to rest as they are going to search for next of kin and ask others if they want possession of her or to take over her burial. Then we were told as she was a Sonoma County resident that as they were Napa County we should see about moving her body here for the 30 days. It is beyond ridiculous. Who has the strength to do this after a long battle and passing? BEWARE !!! DO NOT ALLOW QUEEN TO SEND YOUR LOVED ONES HERE. Have a plan and go anywhere else. This has been an awful experience to deal with immediately after such a loss. Horrible bed side manner.