This lengthy review is very well deserved for Vaca Hills Chapel Funeral Home…read more My father passed away suddenly on a Friday in his hometown of San Francisco. We took the weekend to grieve and began the difficult task on Monday of finding a funeral home. My father was a proud Army Veteran and his wish was to be buried at Sacramento Valley National Cemetery. Initially, we thought it would be best to choose a local funeral home in the Bay Area that specialized in military burials. We believed we found one in San Bruno, but from our very first interaction, we were disappointed. When we explained why we were there, the funeral director did not offer condolences. When I asked about burying my father at Sacramento Valley National Cemetery, she suggested we could bury him at the National Cemetery in San Bruno instead. To my knowledge, that cemetery is closed to new burials -- it clearly states so on their website. Her response was, "You can always go over there and ask them directly." I was taken aback. Why was she unaware of the burial closure? And why were we expected to do the legwork when we were seeking professional guidance during one of the hardest moments of our lives? We left feeling discouraged and unsupported. After more research, I realized it would be costly to keep my father's remains at a local funeral home and then transfer him to a facility closer to Sacramento Valley National Cemetery. On Tuesday, my mother, sister, and I drove to Vacaville to visit three funeral homes. The first one we stopped at was Vaca Hills. We didn't have an appointment -- we showed up unannounced -- and we were warmly greeted by Joseph. Joseph is one of the drivers who assists with transporting loved ones and supporting burial services. The moment he heard why we were there, he offered his sincere condolences. He clearly stated he wasn't a funeral director, but he patiently answered every question he could. He was knowledgeable about the burial process at Sacramento Valley National Cemetery and provided us with their price list. He also took my contact information and assured me that one of their funeral directors, Mercedes, would call me the next day. Our next two stops were at two other Vacaville funeral homes that work together. One was closed, so we went to the other. While the staff was polite and the funeral director -- a former military member -- had a great sense of humor, the entire meeting felt transactional. It felt more like business than care. The location was also in a very busy area, and we couldn't imagine trying to hold a funeral procession there or mourning in the middle of so much activity. The following morning, Mercedes from Vaca Hills called exactly as promised and scheduled an in-person meeting for the next day. From the moment we met her, she mirrored the compassion Joseph had shown us. She immediately offered her condolences and approached everything with empathy and patience. She never once felt pushy. She answered every question thoroughly and offered thoughtful solutions whenever we needed adjustments. When the topic of payment came up, she handled it with professionalism and respect. She did not ask about life insurance policy amounts. In fact, when my mom attempted to share that information, Mercedes gently let her know that it wasn't necessary and that many families prefer to keep that private. Mercedes is also a military veteran and that meant a lot to us. She ensured every step of the process for my father's burial at Sacramento Valley National Cemetery was handled promptly and properly. As soon as we confirmed our preferred date, she had her team secure the appointment. We selected the Platinum Package, which included a 3-hour viewing and funeral service, followed by a 1-hour burial service the next day. Because my father's burial appointment at the cemetery was scheduled for 9:30 AM, it would have required a very early service and felt rushed. Mercedes worked with us and graciously allowed us to extend our Sunday service to 4 hours instead of 3. On Monday morning, we simply met at the funeral home for the 8:50 AM procession to the cemetery. The entire experience with Vaca Hills was smooth, compassionate and dignified. At no point did I ever feel pressured. They were communicative, understanding and accommodating throughout the entire process. From the bottom of our hearts, we want to extend our utmost gratitude, love and appreciation to Mercedes, Joseph, Brigitte, and Angel. You loved on our family in such a remarkable way during one of the most painful seasons of our lives. You helped us give our father -- our Patriarch, our Protector -- the most honorable Homegoing celebration he could have ever received. We will 100% choose Vaca Hills again if we are ever in need of services in the Vacaville, Dixon, or Fairfield area. With deepest gratitude, The Faagau Family

I had 3 calls with Bridget, the owner. I was astonished by her grossly unprofessional, unhinged…read morebehavior. I had to repeatedly ask her to slow down, lower her voice, and stop interrupting me, so that I could get clear information regarding my father's funeral plans. She wound herself up so badly that she delusionally accused me of doing things I wasn't, which she was actually doing. Despite my multiple calm, gentle efforts to give her space to take a moment to calm down and return to clarity, it was impossible to speak with her before she hung up on me. As if the trauma that I've been going through of losing my father in the way that I did isn't hard enough.... Obviously, I strongly recommend not using this funeral home if you want the kind of professional services and staff that you and your family deserve.

Francie is caring and professional. Its never a good day when you need to call on them, but they…read morehelp make a difficult process easier to handle.

From the owner: Funerals - Memorials - Burials - Cremations - Veteran Services & Benefit Assistance - Memorials &…read moreMonuments - Domestic & International Shipping. We serve all faiths, beliefs and cultures. We can assist with any service type from traditional to simple, and we are able to aid those desiring a direct disposition without ceremony. We own and operate our own crematory, so your loved one will never leave our care.

My daughter is buried here. It's a beautiful cemetery and my only hope is when I pass I can be laid…read moreright next to her and that's all I need.

I've had to visit this cemetary a few times over the years and have always liked how the grounds…read moreare kept clean and respectful. The ground guys that do the service are always respectful of the families and polite. A very nice place to honor a loved one. And the location is so convenient to visit.

We had a truly beautiful experience with Valley Memorial Park Cemetery, Funeral Home, and Reception…read moreCenter during one of the most difficult times in our lives. From the very beginning, their team was patient, compassionate, and never made us feel rushed or pressured. After a previous experience with another funeral home where everything felt urgent, this was completely different. The atmosphere here was serene, welcoming, and allowed us the space to breathe, ask questions, and make decisions with care. We genuinely felt supported every step of the way. Because of this experience, I now feel inspired to plan my own arrangements ahead of time so my family can focus on grieving and being together, rather than navigating logistics during such a painful time. I am deeply grateful for the care they provided. 10/10, and I would highly recommend them to anyone in need of compassionate and professional funeral services.

Valley Memorial was wonderfully helpful and kind when my dad passed 9 months ago with his handling,…read morecremation and everything that goes with it.. I would have highly recommend ed and given them 5 stars even then. But now, I'd give them 10 stars if I could. They were amazing as I navigated through last minute, challenging complications with my mom's remains leading up to her burial.... and they didn't even handle her or cremate her when she passed (an East Bay mortuary did). They truly went above and beyond even coming to pick up my moms remains at my home and finding a way to ensure it would arrive safely close to her burial site since I could not take her on a plane with her urn. They were kind, compassionate, professional, thorough, and go above and beyond at a time when it's really needed. Thank you Eugene, in particular!

Marco's was amazing through our experience here. So very professional and so thorough about what to…read moreexpect. Every step, paused for questions. The grounds are so beautiful and very well maintained. Everyone is so respectful and patient with you here. It was a beautiful service.

A well maintained and peaceful Veterans cemetery. My father fought in World War II and was wounded…read morein Belgium. I am glad those who fought for our country can rest easy here.

I would definitely recommend using the services of the Neptune Society. The people who work there…read moreare very professional and a real comfort at a most difficult time. They know what they are doing and took care of everything. Without doubt it was a very wise decision to use them.

The staff were helpful & informative during a difficult time. Despite limitations due to family…read moreconflict, they were patient & thoughtful. Offered a viewing within limits & created some peace in a very stressful time. I do question some of the fees that seem high in comparison to similar agencies. I don't think it's a good value today as it once was. This service purchased in 1970 and was a bargain then, but if u die now & want to use the original purchase, they add exorbitant fees. Cremation is less costly thru tulip cremation. By half.

We have one of our loved ones put to rest at this cemetery. There was a situation here…read moreapproximately a year later, and I notified the manager, JAY. He did an excellent job taking care of the situation and resolving the issue. I give him an A+ for Management skills and Customer Service!! Thank you JAY!!!

The most rudest women in the office. Asked for location of loved one and she was very rude and…read moreunprofessional and would not recommend my love one there

When you get a call from the owner, returning your phone call that is truly the best customer…read moreservice you can ever ask for. Doug was super nice to phone me on his vacation and he was most helpful. Super great person to help me. I have not bought yet, but I probably will and I highly recommend this company

Simple means of obtaining a simple cremation. Staff is very accessible by phone and email,…read morequestions are answered clearly and in a timely manner. Very easy. After my husband's death and my experience with the Cremation Society of Placer County, I signed up for my own cremation.

From the owner: At Continental Funeral Home, we understand that saying goodbye is one of life's most difficult…read moremoments. We are dedicated to providing compassionate, dignified, and culturally sensitive funeral care to the Oakland community. Our experienced team is here to guide your family through every step of the process with transparency and respect. We specialize in Traditional Burials, Direct Cremations, Pre-Planning Services, Casket and Urn selection, and Repatriation services. We are available 24 hours to support you. ** ESPAÑOL ** En Continental Funeral Home, entendemos que despedirse es uno de los momentos más difíciles de la vida. Nos dedicamos a brindar un servicio funerario compasivo, digno y culturalmente sensible a la comunidad de Oakland. Nuestro equipo experimentado está aquí para guiar a su familia en cada paso del proceso con transparencia y respeto. Nos especializamos en Entierros Tradicionales, Cremaciones Directas, Planificación Previa, Selección de Ataúdes y Urnas, y Servicios de Repatriación. Estamos disponibles las 24 horas para apoyarle.