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    SMITH-COOPERSTOWN

    5.0 (1 review)

    Services - SMITH-COOPERSTOWN

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    14 years ago

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    (8 reviews)

    I have gone to this location every year to rent a premium SUV for one day use. I made my…read morereservation in May for July. My reservation was set for pick up at 9 AM on a Saturday morning. At 4 PM the Friday before I got a call from them indicating that the vehicle for me was out with another customer. It would not be returned until sometime Saturday morning, which left me to guess what time I would be able to pick up the vehicle because they could not give me a time. I not only spoke with one of the employees at the Herkimer branch. I also spoke with the Herkimer manager, and then the branch manager. They had absolutely no solution for this and expected me to change my plans that I had. The only accommodation they provided was "we will allow you to keep the vehicle Sunday as well", which did not help. I did not need the vehicle on Sunday. I find it hard to believe that a company this big has only 1 premium SUV in their fleet. I ended up having to cancel my reservation and rush to find another vehicle elsewhere!! There are many other rental companies in Utica. I highly suggest going to them!!

    Don't go here, go anywhere else. I had a rental truck for over 2 months while mine was being worked…read moreon. At the 8 day mark I was called and told my truck was totaled and I had to return the rental truck, that was a lied. My adjuster told me not to return the truck. After 30 days enterprise wanted their truck back because I was still paying insurance rate. Insurance rate was $40, customer rate $70. They started harassing me about once a week. They would call me, ask me if they could charge the truck in advance for the rest of the month. They told me "we need to have eyes on the truck" as if they didn't have a credit card on file that could buy that truck brand new, twice, which was still getting billed daily. Then the guy threatened me saying "we're canceling your agreement with us you have to bring back the truck or else, I said "or else what, here how about we just get these all in writing that way it's legal" he said "no we're doing this right over the phone" I said "ok then consider this harassment and any other contact will be considered harassment" as I'm hanging up I hear him say "this is not considered harassment" These people are weird. Genuine trash to deal with. Trying to intimidate someone because you want full rate for the truck is crazy. I wonder how many people this has actually worked on. I returned the truck after 70 days of rental, my truck still isn't fixed right so I'll need another rental and I promise I'll never give this company another dollar after their bs and hope no one else does either.

    SMITH-COOPERSTOWN - carrental - Updated July 2026

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