I had to write another review for Dr. Fab because she truly is an extraordinary veterinarian…read more When I had to make the heartbreaking decision to say goodbye to my beloved Marley, there was no other doctor I would have trusted more to help us through that moment. Dr. Fab is one of the most compassionate and caring veterinarians I have ever met. It is obvious that she genuinely loves every animal she treats, and that love shines through in everything she does. She treated both Marley and me with incredible kindness, patience, and empathy during one of the hardest days of my life. She made an unimaginably painful experience as peaceful and comforting as it could possibly be, and for that I will be forever grateful. If you are looking for a veterinarian who is not only exceptionally skilled but also deeply compassionate, I cannot recommend Dr. Fab highly enough. Thank you, Dr. Fab, for loving my sweet Marley and for helping her cross the rainbow bridge with such dignity, gentleness, and grace. I will never forget your kindness.

We have now seen multiple vets at Encino Vet over the past 4 years, and we are truly so happy with…read morethe care they give our sweet babies. Here is my incredibly honest review: Dr. Lopez, Dr. Rosso, and Dr. Fab are all AMAZING. Each of them has made us feel genuinely seen, whether we're in for a routine check-up or something worrying. They take real time during visits to make sure we're heard, and they work to get to the root of an issue without jumping to worst-case scenarios. I'll have a really hard time if we ever have to move and leave this practice. A special thank you to Dr. Rosso, who recently got to the bottom of an issue with one of our cats and had her feeling better right away -- we're so grateful.

Dr. Swann and his team went above and beyond during an emergency with my senior pup. The quality of…read morecare at Tarzana Pet Clinic is what every pet and pet parent deserves.

Every time I meet a new Vet here I like them more than the…read morelast, and the first Vet was amazing. They're all very knowledgeable and I genuinely feel like I'm providing my pets the best care with this group of Vets. Sometimes the bill can run a little high, but in line with other pet hospitals that don't have experienced Vets. So I would say its worth it. Thank you guys!

Note: This review is for DENTAL services only…read more My vet doesn't perform dental services, so we brought our kitty in to Healing Touch for a teeth cleaning. We chose them due to proximity, reviews, and the no anesthesia approach. We were happy with the service, and will definitely use them again in the future. The only reason one star was docked off the review is the lack of evening or weekend availability for dental service. (My husband had to work around his work schedule to take our kitty in.)

I am writing to formally express my disappointment regarding my recent experience at your clinic…read more Prior to my appointment, I sent multiple emails containing extensive medical records, specialist reports, and a detailed summary of my dog's condition. I spent considerable time gathering and organizing this information so that the veterinary team would have a clear understanding of the case before the visit. On the day of the appointment, I took time off work and drove approximately one hour to your clinic. Upon entering the examination room, the technician asked what was wrong with my dog. Given the volume of records and summaries that had been submitted in advance, I asked whether those materials had been reviewed. The technician informed me that they had not. I then requested that the records be reviewed before proceeding, as they contained extensive information from specialists and would provide important context for the appointment. A few minutes later, another staff member entered the room and informed me that I had been rude to the assistant and that the clinic would not be seeing my dog. I was shocked by this decision. At no point did I raise my voice, use inappropriate language, or behave in a disrespectful manner. I simply asked whether the records I had submitted had been reviewed and requested that they be considered before the appointment continued. As a result of this decision, I lost a day of work, spent significant time traveling to your clinic, and was denied care after making every effort to provide your staff with the information necessary to prepare for the appointment. This incident was particularly disappointing because it follows a previous experience at your clinic that left me concerned about communication, attention to detail, and the overall quality of the client experience. Unfortunately, this latest interaction has completely eliminated my confidence in your practice I believe clients should be able to respectfully ask whether medical records have been reviewed without fear of having their appointment terminated.

I can't thank the entire team enough for the incredible care they gave my dog. We arrived just 30…read moreminutes before closing, they took her in for emergency surgery with such kindness and a positive attitude. At no point did we feel like we were an inconvenience, even though the staff stayed nearly three hours after closing to care for her. The entire team did an amazing job explaining the surgery, recovery process, and home care instructions. They answered all of our questions thoroughly, and I never felt rushed. Their compassion, professionalism, and dedication gave us so much comfort during a very stressful situation. Thank you for going above and beyond to save my dog's life. We are incredibly grateful and highly recommend this veterinary to anyone looking for exceptional care.

I would not recommend this place!…read more Before driving over, I called and specifically asked what the exam fee would be. I told them I was only about 15 minutes away and was coming straight in. I arrived exactly when I said I would, and the price had suddenly changed. It felt like a classic bait-and-switch. If your pricing changes at a certain time, tell the customer when they're on the phone and saying they are on the way, not after they've already arrived. When I questioned it, the manager was unprofessional and unwilling to honor the price their own staff had quoted me just minutes earlier over the phone. There was no accountability and no attempt to make the situation right. I can easily afford the difference, but that's not the point. I don't appreciate being misled. I told them I was deeply disappointed with how they handled the situation and that I would be leaving an honest review. They didn't seem to care at all. I genuinely feel bad for the owner if this is the level of customer service being provided. The worst part was that my dog was sitting there in pain while we argued over something that should have been simple.I left and went to another veterinary clinic down the street, where my dog was seen within minutes and received excellent care. If a business won't stand behind the price they quote over the phone, it's hard to trust them with anything more important. I imagine their final bill would have been ridiculous. Thankfully, I didn't stay long enough to find out. I won't be returning, and I hope this review saves someone else from wasting their time.

We've had 3 trios of rats and have been coming here for all of their medical needs. The staff are…read morealways warm & compassionate, have a great, positive working attitude and truly care for our animals' health & safty. They go above and beyond to accommodate their clients whenever possible, and the services are reasonably priced for exotic care. They're absolutely worth our 45min drive! Thanks Dr. T & staff!

"Aftercare" Services When our macaw, Mango, passed away, we…read morebrought him here for cremation. The staff was compassionate and attentive to our needs. The package was reasonably priced and included individual aquamation (the latest form of cremation), a cedar chest for his remains, an impression of his footprint with a stand. It was nicely packaged in n an organza bag and placed in a nice tote.

I went on Yelp and called several vets. The veterinarian with Gemcore is the only one who answered…read more I'm so sorry I can't even remember her name because everything happened so quickly and it's all such a blur, but she answered my call at almost 10:00 p.m. while she was driving, when no one else answered. The last thing you want when your fur baby is suffering is to reach voicemail after voicemail. Hearing a compassionate human voice on the other end of the phone brought me so much comfort. She came to my home first thing the next morning. I was worried about my younger Golden Retriever jumping on her or interfering with her care, but she was absolutely wonderful with both of my dogs. She encouraged him to stay in the room with us once he was comfortable with her, and I truly believe that helped him understand what was happening. She was incredibly professional, but I'll never forget one small moment. Out of the corner of my eye, while I was saying my final words and paying my last tributes to my girl, I saw her quietly wiping tears from her eyes. As a healthcare provider myself, I know how often we're expected to wear a mask and stay composed. Seeing that genuine emotion didn't make her seem less professional, it reassured me that she truly cared. In those final moments, your mind races. You question whether you're making the right decision. Seeing her emotion gave me peace because I knew she wasn't simply going through the motions. I knew that if she believed my girl wasn't ready, she would have told me. Most of us are fortunate enough to experience this kind of heartbreak only a few times in our lives. She carries families through it over and over again. That takes an incredible amount of compassion. Thank you for your kindness, your empathy, and for helping my sweet Lilo leave this world peacefully and with dignity. Please take care of yourself, too. The first photo is the day Oliver met Lilo as a puppy, their first photo together. The second was taken just before the veterinarian arrived to help Lilo pass. I didn't realize until later that I had unknowingly captured both the beginning and the end of their story together I will miss my Lilo for eternity.

My (third) senior pup and I are so looking forward to see Dr Gonzalez again this week for his 6…read moremonths preventative / well-being check up.. This is not my first review of our beloved Dr G, and I just recommended her to 6 more people again just these past 2 weeks. I always say to people I give her card to: "you will discover she is an Earth Angel - if she moved to a different town, I'd take my pup there... When you find a great vet, they are Gold! She's not only compassionate, present and knowledgeable, but also she does not oversell." Besides all the regular check ups, Dr G. has performed 2 substantial surgeries on my pup in the last 8 years, and has been extremely kind, providing valuable reassuring step-by-step updates throughout, especially aware that I had lost my beloved first dog, (with a different vet), when he did not make it through the anesthesia... In the 8 years Dr G. has been our one and only vet; everyone I have sent to Dr G. has fallen in love with her, and has thanked me for the referral. I trusted Dr G and her small compassionate team with the euthanasia of my precious second dog, Handsome. She is truly an Angel on Earth. At her Chatsworth location, I love that she's created a lovingly cozy "home environment" for the euthanasia experience. That it so needed during that deeply emotional time, and more veterinary offices ought to follow her example. I found her many years ago when I was dissatisfied with a busy veterinary front desk in Sherman Oaks, after they had made errors in my first dog's chart. Unfortunately he passed, and I learned that finding the RIGHT professional truly makes ALL the difference. So yes, I drive from Sherman Oaks. Gratefully so :) I am thankful that my cherished pups are her patients. Her ethics, her care, her kindness, her knowledge, her integrity - she's our number 1!!!

I don't usually leave reviews but I'm leaving this for a friend who lost her beloved senior dog…read more The care and attention we received by Hannah Ro at the front desk was wonderful. She is so sweet and was on top of getting us updates. Her client care is on point. I am thankful for someone like that during a time of grieving. I'm only knocking off a couple stars because there was a pair of other employees at the front desk, one had a badge and was in business casual so I'm guessing she was a supervisor of some sort. I should have gotten their names but one was African American and the other Hispanic with pink hair. They were basically cackling and gossiping while we were getting checked in. It felt very unprofessional, like they were having a grand old time at a dive bar. The wait was long and there were people waiting for their injured babies for hours and stressed about the situation. I talked to a couple of them while I waited for my friend to arrive with her baby. I could hardly hear what they were saying over the conversation those two were having, which had nothing to do with anything. It was so inconsiderate, and to think this might be a person in charge of a team is terrible. They were so comfortable acting that way in front of a lobby full of concerned pet parents! Do better access!! Once my friend arrived and we spoke with Hannah we felt more comfortable, and she made the check in and check out process quite smooth. Natalie and Dr. Jung were also so sweet and patient with us. These stars go to them!

I have been coming to Access for many years and unfortunately it was not good experiences majority…read moreof the time. But something has changed and I wanna give a shout out to Milki, Lisa, Eleisa, and Keilanna! I'm so grateful for the new attitudes and true care and bed side manner. Dr Chris Fontes was wonderful and truly took his time. Really cared!

I took my dog here for almost nine years, and never had a negative experience. Everyone was always…read moregood to me and more importantly, my dog. The prices were always fair-- almost cheap, honestly. Everyone we ever dealt with has been wonderful. They've tried to always accommodate my dog when we needed an unexpected last-minute appointment-- which was kind of a lot because she had a few health issues over the years. They were always so nice and loved on her even though she was a bit of a bad girl. When we had to put my dog down very unexpectedly, they tried very hard to save her. But also, they were honest about no heroics. I mean, they really could've gotten a lot of money out of me to save her, but Dr Moon was honest that it was time to let her go. Over the last nine years, they were all just so good and sweet to her. To be honest, even driving by there, I kind of want to cry even though it's been a few months. But I will always be appreciative to everyone there for being so good to my dog.

I can't begin to say enough about how wonderful this veterinary establishment is everybody there is…read moresuper friendly. I drive very far to go there as I've been going there for a very long time. My dog loves going there. She can't wait to get out of the car and say hi to everybody, including the Dr, he even said she was so happy you were greeted with a friend friendly face and a hello the waiting time is minimal since I had an appointment it was worth the drive and until the next time thank you all there for making Bella and my day so nice.

Thank you to the wonderful veterinarian team for their excellent customer service and efficiency!…read moreWe brought our dog here for the first time to get some overdue vaccinations and for a physical check up, and were treated very well by the Adriana, Cynthia, and Dr Cohen. They recognized signs of how our dog is feeling and offered to do their services in the separate treatment room so that our dog wouldn't keep feeling like he must protect us! Afterwards, we were consulted on everything that occurred and were given valuable information on what other steps we could take. I really appreciate Dr Cohen taking her time to discuss with us everything and both sides asked and answered questions. She was very kind and as our first vet to come across, she didn't make us feel worried and eased our stresses. The standard of care here was very amazing and I have no worries coming back here in the future for invaluable pet care.

Took my puppy for a possible eye infection as a new patient. I brought in all the vaccine…read moredocuments from a breeder and the previous vet. Out of nowhere, they recommended that my puppy gets a vaccine booster shot. On the basis of recommendation, we went ahead with the booster but the this office made a error in reading all the documents I provided (they did take all the coduments and made copies of them). My puppy didn't need to have another booster for a year. Spent money on unnecessary procedure and I felt so guilty for putting my puppy through a shot he didn't need. On top of that, they asked me to come back in a month later for ANOTHER BOOSTER SHOT!! They are very eager to schedule your next appointments but wasn't competent to take proper care of my puppy.

No doubt the friendliest, kindest vet clinic ive visited ! My pup had to unfortunately have an…read moreunforeseen surgery this past week but Dr.Oh and his team were all soo kind to not just me but with my sweet Bella and made this scary experience as easy as they could for us, which we are so grateful. They were so awesome to get me in as soon as possible on short notice, ill be telling everyone abt our new Vet :)

Update review 6 years later and I still can't rave enough about this place! From the moment I…read morecalled, the entire team was incredibly kind and compassionate. The girls at the front desk went above and beyond by squeezing my little guy in at the very end of the day on one of their busiest days before the Fourth of July holiday. I know they were extremely busy, but they still made time for us, and I'm so grateful. My little pup decided to do some "parkour" off the furniture after the midweek fireworks scared him, and he suddenly became completely non-weight-bearing on his back leg.Dr. Oh was absolutely amazing. He wasted no time getting X-rays, quickly diagnosed a hairline fracture, and thoroughly explained everything to me. Thankfully, surgery wasn't necessary, and we have a treatment plan to help him heal. Every single person we encountered showed genuine care, kindness, and compassion not just for my dog, but for me as a worried pet parent. The clinic itself is adorable too! I loved all the cute pet photos decorating the office and wish I had taken more pictures because it has such a welcoming atmosphere. Thank you, Dr. Oh and the entire Van Nuys Vet Clinic team, for taking such great care of my little guy. We truly appreciate everything you did and couldn't have asked for a better experience during such a stressful day.