As a PCP I found her rude, unprofessional, and dangerously haphazard with healthcare…read more I got a bad feeling when I came to my first appointment visibly injured--bruises, scabs, and cuts on my legs/arms/hands--and she didn't comment on it at all. It was due to a nasty fall, not serious, but I thought it odd that Dr Motlagh didn't seem to notice or show any curiosity/ concern. Not a dealbreaker, but she was one red flag after another after that. Also, as a new patient, she makes you sign a form waiving a right to legal action, forcing you through arbitration if she commits medical malpractice. She overbooks and under-serves her patients. When I asked about it, the nurse told me a wait of 30-60 minutes was STANDARD. Sure, that's happened sometimes in past clinics due to the dr giving each patient careful time and attention on their care...but she does not. My time with her felt like she was rushing me out the door. Other doctors will apologize for even a 15 minute wait--after a 45 minute long wait, Dr. Motlagh told me "If you don't like it, you can leave." I definitely felt like I was being milked for as much money as the practice could get, and not just overbooking more patients than she can handle. It's crazy that office policy is to book you to come to a follow-up appointment (with a copay charge, of course) just to go over lab results before you even get those labs done; every doctor I've ever had will email or call with the results; followup appointments are only for if something serious is found in the labs. Being kept waiting almost an hour for that ten-minute appointment is also very unprofessional. The office also made several mistakes with my healthcare, including not knowing why I was in the office, not consulting the info I provided about the medications I was taking when prescribing me something new, and rushing me to the point that I had to chase the doctor down in the hallway just to get her to answer a question about my health. I'm not surprised--she seems so rushed and behind that I don't have confidence she's taking the time to treat patients right. I've never had a doctor where I felt I had to advocate so hard just to get routine healthcare done right. While her bedside manner can be nice at first, she gets very mean-girl energy the minute you express an issue with anything she says or does. Her language and tone were shockingly dismissive. The rest of the staff is okay, though clearly overworked. I would literally rather drive to Santa Clarita or even LA to see a halfway decent doctor than go to Dr. Motlagh's ever again.

Dr. Motlagh is an outstanding doctor who truly cares about her patients. My father absolutely…read moretrusts her and always feels well cared for at every visit. To those claiming she's "only about the money"--that couldn't be further from the truth. The reality is that insurance companies often reimburse physicians far less than they deserve. Despite this, Dr. Motlagh goes above and beyond. I've never seen a primary care doctor spend as much time with patients as she does. Most doctors are in and out in 5-10 minutes--she takes the time to listen and treat each person with compassion and respect. Like all responsible physicians, Dr. Motlagh has to follow strict guidelines from the DEA and medical boards. In many cases, she's required to see patients in person before prescribing certain medications--that's not her choice, it's the law. There's a lot that happens behind the scenes in healthcare that patients may not be aware of. But those processes are in place to protect us and ensure we receive safe, quality care.

Jenet and staff are amazing. She sees all the little things she saved me from a long and arduous…read morejourney medically. Hands down the best. Care

I have been going to this medical office for over 10 years. This was a great medical office that…read morecared and took patients care seriously. The staff are rude, are hard to get ahold of on the phone, you never get a call back when message is left both voice and text. I've been trying to get medication refill scripts sent over to CVS, CVS has messaged me manny times because they are not getting communication from the medical office. It is awful to see a great family practice go from caring for patients to a profit focus office. They need to go back to basics of medical care.

I always have a lovely experience coming in, every other dentist i have been to has been a painful…read moreexperience. Here at family first, it's very fun and friendly and the front desk staff is extremely kind.

do not come here they will have you wait way past your appointment time if u value your time do not…read morecome here. ill give 2 stars bc the staff are nice and attentive but waiting 50 past my appointment is unacceptable

Came in about half an hour before the end of the day. Was stopped at the front desk and told we…read moredon't take your insurance. Ok I get that. So I said I can pay cash. No .. you should go up to the ER instead was the reply. They do triage there. Yes I know. They do triage at all ER. They sweetly made it clear they didn't want to see me so I left. Look I get it, you don't want to stay late. But you denied me care. This was a pulled muscle and a cat bite not an ER issue. I was in a lot of pain and couldn't go driving around trying to find somewhere else to go. I spent hours at an ER for a non-emergent issue and paid hundreds of dollars. But I hope you had a nice night ladies.

Very satisfied with my service from the front desk ladies, nurse and the doctor. I was taken in…read morepretty quickly and was in and out within an hour. The nurse that helped me was very nice and thorough with the season why I was there. The environment was very clean and organized.

Came here to do my physical DOT drug screening, everything went well. Very professional and…read moreprovided all the necessary information for anyone that is new or returning. They also offer other services.

Quick is key word here. I was sick and didn't want to have to sit for an hour in a waiting room to…read morebe seen and get medical. Overall visit was great in and out in 15-20 min. Everyone was polite and very helpful. Clean office great experience highly recommend.

I've been seeing Dr. Madhavan for 10 years and he has saved my life, literally! I've seen him as a…read morePCP and for GI, I'm so pleased with him and the staff!

Awful experience The in person visit consisted of the dr…read morenot touching me or getting within 15 feet of me. Why I had to drive there is unknown. Also the follow up with prescriptions was a disaster even the office manager, once involved failed to follow through or even return phone calls

You walk down a dark hallway and enter the waiting room which resembles a 3rd world country clinic…read more The two women at the desk are unfriendly. The one favorable aspect is the Physician Assistants who conduct the initial exams. Helpful and friendly and patient. Dr. Pruthi does the procedures and he is the most arrogant and dictatorial physician I have ever met. There is no real discussion and explanations. He tells you what he wants to do without engaging in answering questions or partnering with the patient. I trust him not at all.

The immediate entry of this establishment really almost had me getting back into my car. I was…read moreappalled by the odor in the hallway to the Dr's office...it was horrible. But then I got to the office ..it was very clean, neat and no odors from the hallway made its way into the office. The medical staff were very kind and professional. Dr. Pruthi was very kind & professional too I felt comfortable with him. It's so nice to go to a medical office where you feel this way about the whole staff. The procedures that I'm getting ready to have I had to make sure I felt comfortable with the Dr even though it was for a short time that we met. Me, usually I know right away to walk away or stay. He appears to be just what the doctor ordered. Thank you staff and Dr. for meeting with me and having me feel like this...very positive

The office is clean staffs are great and very professional doctor is excellent. He doesn't rush. He…read moreexplained things all around very professional.

Took my grandfather to see Dr. Sunku and our experience went well. The waiting room is clean and we…read morewere taken to the exam room almost immediately upon check-in. The nurse who took his vitals was pretty friendly and the room was also clean and tidy. Dr. Sunku came in shortly after and I was surprised that he spent nearly 40 minutes in the room for a routine follow-up. He reviewed and explained things thoroughly and even asked my grandfather to repeat things back to ensure he understood his instructions. It's nice to see that there are still providers out there that spend time with their patients and practice compassionate care.