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    Smith & Wesson

    1.8 (19 reviews)

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    Here's how this goes, I bought a Shield Plus model because it was my choice, I noticed that it had a rebate which had nothing to do with why I bought the gun. Filled out the rebate form 4 times only getting an error message over and over. Emailed customer service which apparently is a joke, sent a copy of everything by mail, finally got a guy on Chat and was told that my serial number was one that didn't qualify for a rebate. $50 isn't going to make or break me but why advertise a summer rebate listing the Shield Plus when it is only a small cross section of that model to qualify...VERY DECEPTIVE ADVERTSING OVERALL. Will I buy another S&W? That is TBD.

    Jeremy R.

    I was a life long Smith & Wesson fan. For over 35 years i have put this company before any other firearms company but my love affair has come to an end and it was over within a blink of an eye because of a 125 dollar lower that was improperly inspected before shipping out. I was doing a build on a rifle and was minutes away from completing. Upon installation of the rear take down, I installed the detent pen, spring, and tightened the castle. I checked functionality, it slid out perfectly and then would not slide back in. The pin would not budge. I found that there was a aluminum waist in place of my detent pen. I removed all pressure from the scrap aluminum inside the hole but it was completely jammed. To make a long story short. My lower was damaged upon removal of the aluminum and now my rear take down pin has to be in or out. I contacted costumer service about the issue i had. Costumer service couldn't help get the issue resolved so i asked to speak to a manager. I explained to them the issue i had. I even took photos of the issue. Customer service didn't want to see the photos or even try to help me the best that they could do was have me send the part in and they would do an investigation on it and couldn't promise that I would get it back. I had photos and he didn't want to see them. I asked for his email just so I can send them to him just incase he was slightly curious and wanted to see them. I sent the email and never heard anything back and it's been 4 months. Over 35 years of dedication and was ended over a 125 dollar part that probably cost them 5 bucks to make. In my opinion S&W is lacking Quality Control and Customer Service but then again this is what makes a company great. Pictures are included in this post. I have built a ton of firearms and this was my first using an S&W and last time. Is this my fault? I'll take part of the blame for not checking if this tiny hole was completely clearing of debris. Should have S&W made this issue right with the customer? Absolutely!

    Feeding jams

    I feel I need to share my horrible experience with Smith & Wesson recently. After finally getting to fire my Bodyguard 380 by joining a range I immediately experienced firing issues. Failing to fire off a round (most likely do to light primer striking), jamming and failing to lock open on last round. I spoke to them and sent it in for repair. After 3 times of receiving my firearm back saying it was repaired and tested it was not fixed at all. Every time it was the same. After wasting expensive ammunition and spending months without my firearm the fourth time I returned it I received an E-mail saying the gun had been modified and the warranty was Voided. It was void now but not the other 3 times they failed to fix it. Now I own a very expensive S&W paperweight.

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    Ask the Community - Smith & Wesson

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    Mass Gun Permit

    Mass Gun Permit

    5.0
    (1 review)
    3.6 mi

    Larry was a great instructor, very down to earth laid back and made me feel comfortable, while…read moreproviding a wide variety of knowledge of Massachusetts gun laws, gun safety and handling and provided dummy ammo and different types of guns, ETC The class was well worth the money and time and would recommend taking his class.

    From the owner: Offering in-home firearms safety certification required for MA LTC and for the Utah Non-Resident…read moreconcealed carry permit. Holders of the Utah carry permit can carry concealed in 30 states! I will also show how you can easily get your NH, CT, ME and FL Non-Resident gun permits, too. Because of state reciprocity holders of these permits will be licensed to carry a concealed firearm in more than 40 states, including VT! My primary service area is within, but not limited to, the following MA counties: HAMDEN, HAMPSHIRE, FRANKLIN, BERKSHIRE and WORCESTER. For classes with 6 or more participants I would be happy to travel greater distances from Springfield, MA. While most of my training is conducted in private homes, I will also come to your office and hold classes after hours for you and your associates. MA gun laws will be changing very soon so it's important to apply for your gun permit in MA as soon as possible. Click on the CONTACT US button above and visit my website today!

    Photos
    Large group of 21 students taking the class in the host's sunroom. Photo 1 of 2.
    Large group of 21 students taking the class in the host's sunroom. Photo 1 of 2.
    Large group of 21 students taking the class in the host's sunroom. Photo 2 of 2.
    Large group of 21 students taking the class in the host's sunroom. Photo 2 of 2.
    The Henry single-shot, bolt action .22LR rifle is one of the best introductory rifles for children.

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    The Henry single-shot, bolt action .22LR rifle is one of the best introductory rifles for children.
    GUNS INC

    GUNS INC

    3.6
    (12 reviews)
    4.0 mi

    Mike was very helpful finding my first Hand gun for me. The Smith and Wesson .380 EZ was just what…read moreI needed. I'm a senior citizen and needed home protection and peace of mind. Thank you

    Absolutely disgusting experience with this place! At first I had high hopes because this is also…read morethe place where I took my test to get my LTC. Seemed friendly enough and decent retail section. I went back to get my first firearm and my application came back and they said they had to put a four-day hold before I could purchase the firearm. They tried to insist that I give them the money and purchase the firearm and just wait for the hold to be lifted and I refused. So I left. Went back yesterday to try to get my first firearm and went through the whole process again and this time they insisted I buy the firearm first and then sent my application through just for it to come back denied again! I immediately asked for my refund back because I'm not giving you money for something that I cannot take home with me. He handed me and appeals form and said go file an appeal and when you find out why you were denied then you can come back and we can just finish the process and you can have your firearm. I told him three times that I wanted a refund right then and there and he gave me three different reasons why it was in my best interest to just keep the purchase as is and continue with the appeals process. Then I get home and try to start the appeals process on the website for the FBI and was told that I had to obtain fingerprint cards and send them to the FBI and wait for them to be processed and then they sent me to another web page asking me for a fee to pay for processing etc etc etc. Well I completely got lost and ask them if they would help me with the appeals process and I called my local police department to ask if one of the clerks in the clerk's office could help me and they all said no. The website also told me that the appeals process could take months! Furious and disgusted at this point I went back in the following day to get a full refund and the same guy that waited on me the day before, Zack, insisted that he could not give me my refund back today because the two ladies that work in the office were no call no shows and never showed up for work. I said well there has to be a manager on duty or somebody that can process my refund. He still refused to give me my refund claiming he would take care of me next Tuesday. I told him that's not the law and that he has to give me my refund now. When he saw that I was getting upset he told me to shut up and that all of a sudden magically the lady that was a no call no show for work that day all the sudden appeared and told her to go cut me a check for my refund! I told him I paid cash and I expected cash in return. He refused to give me cash and eventually after several minutes appeared with a check and nodded for me to start walking outside with him. And as we exited the front door he told me to get out of his establishment and don't ever step foot on his effing property again. So I left. And as I was leaving he thought he was going to start lecturing me about how he was right and I was in the wrong. I did not stop to listen I walked away. Absolutely unprofessional and disgusting behavior and I believe it's a scam on their behalf to get people to give them their money and not give them anything in return.

    Photos
    GUNS INC
    GUNS INC
    GUNS INC

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    Smith & Wesson - gun_ranges - Updated June 2026

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