I would not recommend this dental office based on my experience. My first appointment was scheduled for June 18 at 11:00 AM. I received appointment reminders on June 11 and June 15, so I assumed everything was confirmed. When I arrived at 10:50 AM for my appointment, the receptionist immediately told me there was no doctor in the office that day. When I asked why I had been scheduled and reminded about the appointment if there was no doctor available, she couldn't explain it and simply said there is never a doctor there on Wednesdays. I gave them the benefit of the doubt and rescheduled. My next appointment was on July 9 at 11:00 AM. Again, I arrived early at 10:50 AM. I wasn't called back until 11:38 AM. The X-rays alone took about 30 minutes, and by the time I was placed in an exam room, it had been over an hour since my scheduled appointment time. I then waited another 20 minutes for the doctor. After waiting that long, I went looking for someone to help me and found the receptionist sitting in an open closet watching a show on her phone. I asked if I could either be rescheduled or if the doctor could see me because I had already been there for an hour and a half. The doctor happened to overhear and told me to be patient, saying she would see me shortly. When the doctor finally came in about 10 minutes later, I explained that I didn't have time for a cleaning and just needed a quick exam. She looked in my mouth for less than a minute and then told me I had gum disease and a long list of issues that would cost approximately $3,000 to treat. There was little to no explanation provided. Instead, I later received a treatment plan by email listing everything that was supposedly wrong. What concerned me most was hearing a dental assistant ask the doctor whether she wanted to add something else to the treatment plan, and the doctor's response was simply, "Sure." There was no explanation or discussion about why it was needed, despite it adding to the cost. Because I was alarmed by the diagnosis, I scheduled a deep cleaning for August 3. On the day of the appointment, the office called me at noon to cancel my 3:00 PM appointment. At that point, after multiple scheduling issues, I decided to find a new dentist. I requested my dental records and was told they would be sent. They never were. I followed up by email on August 10 and again on August 16 and received no response to either message. Since then, I have gone to a different dentist who performed a thorough examination and did not diagnose me with any of the conditions that this office claimed I had. Between the scheduling mistakes, excessive wait times, poor communication, canceled appointments, lack of follow-through on records requests, and questionable treatment recommendations, this was one of the most frustrating healthcare experiences I've had. I would strongly recommend looking elsewhere for dental care. read more

The worst... My two children (ages 6 and 2) had appts at 10am. We weren't seen til close to 12pm and there was only 1 other person that was being seen already. The staff and dentist apologized but we were soo upset already. While we waited in one of the offices after x-rays for my 6 year old... We didn't hear much conversation but heard a bit of rustling... and found out the dentist proceeded to see another patient in the ofc next to us when we heard the drilling. I was sooo angry AGAIN!!! She came in and apologized again saying it was an emergency. I was so shocked and pissed. My kids were so hangry... It just sucked. She quickly saw that my two year old wasn't sitting still and upset so she said she can't see him. She quickly looked at my 6 year old and told the dental assistant to just clean her teeth and left. The dentist stated she's not pediatric. (I felt tears) The dental assistant was sweet. Of course I still got a claim for both children. I'm sorry for not getting the dentists name. It's been a little over a month. Please... just don't go here. Save yourself the heart break... read more

Smiles West - My kids were ok... before waiting 2 hrs - General Dentistry Near Me - Montebello, California

Five stars for Dr. Wahba. She's great with fearful patients like me. I am 67 and have successfully avoided the dentist in 40 plus years. But now it was time to address a cracked molar that I'd been living with for a while...and....an old old old filling from my childhood days that fell out. Dr. Wahba understood my fear and was gentle, reassuring, and attentive to whenever I needed a break...she also talked me through her steps and knowing what she was about to do before she did it, helped alleviate and ease my extreme anxiety. I'm someone who loves extreme sports ...heli-skiing, sky diving, ziplining, kayaking whitewater ...but I'm scared of dental procedures... the sound of drills, the smells, the debris in my throat...i have an extreme sensitivity to the administration of anesthesia....dental trauma remembered from childhood and teen years...being told to stop uncontrollable shaking when I couldn't. I alerted the staff to my seemingly irrational fear. Dr. Wahba and her staff were so kind and compassionate. Dr. Wahba is a meticulous...careful...conservative doctor who doesn't like to damaged good teeth if she doesn't have to and most importantly she knew why the administration of the anesthesia hurt me so much...she pushed the anesthesia so slowly, it didn't hurt. Turns out it's not the needle, it's the way the anesthesia enters that was so painful. Other docs rushed it, she didn't. Bless her. Dr. Wahba listened to my feedback. And worked with me to make the dental procedures less traumatizing. Bears repeating -- five stars for Dr. Wahba and her very capable assistant Julie/Julia (im hard of hearing in my right ear, so sorry if i didnt get her name right) but she was lovely and helped to keep me comfortable...Julie/Julia made sure the debris in my throat got sucked out with this vacuum tube so I wasn't gagging...and she helped me whenever my earbuds fell out. ....I was listening to love songs really loud to drown out the sound of the drill. I even brought a small fan to blow away the smells from my nose...I appreciated that they didn't laugh at me, at least not to my face. This is not to say things went totally smooth. I'd never gotten a crown before and both the temporary and the crown itself for my molar was ill-fitting the first time. I needed to make a better mold, so the doctor assessed the reason why and wanted to make it right. She had me remake the mold again at a third visit and this time with her guidance. The doctor had to help me to cleanly bite down on the playdough-like mold-making goo to make a better mold for the permanent crown. It was disappointing and alarming when the temporary crown for that molar fell out within three hours of leaving the dental chair, despite the assistants best efforts to make the temporary fit. I know they tried hard to fit the temporary, but i made a bad mold so they truly did their best...happily that tooth never was painful despite the huge crack in it, so I was able to tolerate the time it took to manufacture a new porcelain crown....and luckily I didn't swallow or choke on it. I appreciate that the doc put a stat (hurry up) on it so the second crown for that molar came within a week, instead of the initial two weeks wait. The office gets a bad rap in other reviews but I found everyone very helpful. Jessica helped me increase my carecredit catd so I could pay for the work being done on a payment plan at no interest for 24 months. Insurance is more like a discount and covers little of the repairs, so Jessica helped to make it easier to pay for dental work which requires full payment at the time of service. You will experience sticker shock at the cost, but that's modern life in 2026. You might feel some upsell of procedures, but for me after 40 plus years of avoidance, I know I need a deep cleaning and whatever preventative procedures is required to keep my teeth and gums healthy. I was able to obtain timely appointments ...but know that this office is only open from Monday to Wednesday. I did find it alarming that the dentist was left calling for help at one point during one of the procedures....because all of the assistants went on mandatory breaks at the same time...seems like a reexamination of scheduling might be required, or perhaps this was an unusual day...but I don't think the dentist should be left stranded without help . I'm still getting used to the crowns, one fits like a glove the other still seems problematic as it's changing how I chew, and forcing me to chew slowly but perhaps that's a good thing, at least it doesn't hurt. And the wait to see the doctor can be long, in my case in the first consultationvisit over two hours. Thank goodness i was able to push back other appointments on my cell phone...dental work was my priority. One thing is certain-- Dr. Wahba was very very very good with this fearful patient. read more

I came here a few years ago for my braces and they just charged me 5k for nothing. They don't care about dental work, as long as they get your money. They are fine with it. read more

My mom went there for exam and X-rays they asked her if she had medical my mom said yes , they charged her over $9000 they charged her for dentures that medical supposed to pay overcharged her for bone graph my mom asked how much medial covered they ignored her so they took her as a private patient , everyone we asked for the manager she hides I will report this dentist to medical so they check all the fraud he is doing , joannna was so rude on the phone do not take your family here they will make sure to send you home with your pockets empty also they made my mom sign in English she doesn't speak English that is not correct that they took advantage of a senior lady this is so wrong no stars at all read more

The place is a SCAM. I visited here a year ago, but did not choose to proceed with their services. only today I found that they have been charging me month payments of $29 -$99 dollars. I have been charged every month from June last year. When I called the clinic, they told me they have no record of charging me and said that Kleer is the people that's charging me. Kleer however has no customer service number and does not reply to emails so no way to contact. I checked with my bank, based on the merchant information and phone number, my bank confirmed that the merchant charging me is Smiles West Montebello. Do not give your credit card information to them, total SCAM read more

Smiles West - It clearly says Smiles west Montebello - General Dentistry Near Me - Montebello, California

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Shout out to Dr Wahba for excellent level of care. I've been to many dentist offices and I am happy I ended up here. Dr. Wahba's knowledge and level of excellence in explaining the status of your oral health is exceptional. I was impressed with how thorough and knowledgeable she was during my visit. I had a deep cleaning and two crowns and I was completely satisfied with the outcome of all of it. I have since recommended three of my friends for oral care with Dr. Wahba. Disclaimer - it appears Dr. Wahba is the only dentist at this location making it understandable that there will be a likely wait so plan ahead. I've had little to no wait time at other dentists but nowhere near the quality of level of care I received from Dr. Wahba. She is worth the wait. Patience during dentist visits will be rewarded with excellent care. Plan for potential wait times considering there's only one Dr. on duty. I highly recommend Dr. Wahba! read more

Dr.wahba Great doctor, patient and caring. I recommend to come here for any teeth work that you need done with read more

This place wasted my time. I called to ask if they accepted my insurance and a referral from my main provider, they confirmed and asked me to set them as my main provider and gave me an appointment for a crown referral. Upon arrival I was made to wait over an hour and twenty minutes for an X-ray and first time consultation rundown. I asked again if they accepted my insurance which they confirmed. I was seen by a temporary dentist who was just covering for the main dentist. At the end the secretary kept trying to push a payment plan on me when I insisted on using my insurance. Kept asking me about my credit score and that they can set me up with monthly payments to which I declined. I only went for a crown service request and they added so many extra services; a filling, a cleaning, the crown and they also kept insisting on selling me a missing tooth for $3k+ I politely declined and just asked for what was on my referral request. This was more a sales pitch than an actual consultation. Waited about three weeks to receive a letter that says they don't accept my insurance, well at least the doctor that filed it doesn't. Needless to say I do not recommend this place, they are dishonest and they have bad customer service. read more

I had an appointment at 10 AM and didn't get out of there till 1 PM. He called me to the back to do x-rays about 10:20 and then they put me in a dental chair to wait for the dentist which didn't come in till about 12:40 after I got up and asked how much longer it would be. It was hard to understand the dentist as she speak, speaks broken English and her assistant does speak English, so I was kind of going back-and-forth listening to the both of them. So I didn't feel like I received direct information. It was kind of iffy. I had to keep asking so what do you recommend as the dentist? I left out of there feeling like I wasted time and didn't get a direct answer just a lot of questioning for myself. read more

The office manager told me I need to get a loan. I told her I took a picture of the loan place and told her that I would do it at home. I like paying as I go. When I go over my insurance deductible . I stop all work and the start again in January when I have the whole deductible. The office manage took my phone and registration me for the loan. I told her my phone was going to die she said it will only take me 5 minutes to get this done for you. I asked her for the paperwork for all the work that had. Even done. I found that she was not billing my insurance she wax sending over to the loan company. That I refused to pay. She messed up my credit. I went back and told them that the doctor did not glue in my crown and the crown fell out about two weeks later. The doctor said that she can fix that but the office manage refused to let me have an appointment. The last time we called she told us that the doctor is not there and all the work was finished. She was standing right there when the doctor said that she would fix my crown. We called to see if the doctor guaranteed her work, per the office manager. That all the work was finished. There is nothing they can do for me. We told them that I guess I need to talk with a lawyer. Now the cavity that the doctor filled as fallen out. Plus they pulled a tooth that they did not need to pull just because they did not want read more

This place takes forever to call in clients. I have been waiting for an hour and yet I have not been called in. I went up to the receptionist and asked her how much longer? She did not ask the dentist she didn't even look at a chart, she just answered, "soon". How soon is that if you didn't check in with the doctors. Also the retainers here are terrible, they break easily. I ordered some new ones and spend a lot, yet the little plastic was falling. read more

BREAKDOWN? you mean when you're trying to add unnecessary treatment when it wasn't discussed the last visit. Yes, people do have different ways of coping but your agency does not care about people mental health when you're trying to add on thousands of dollars of extra work that was not discussed and some who may be living paycheck to paycheck. Next time map out a monthly expense of what needs to be done and PLAN don't try to drop it on ONE visit. IF YOU WANT TO WASTE MONEY SURE COME HERE. If you wanna save then look elsewhere. read more

The hygienist and dentist I saw were GREAT. But the office staff was so incompetent and rude that I had to switch providers. Multiple reschedules, sending texts with different times for when the appointment would be on the same day, and just ignoring you when you walk into the office. It all ended when they called me and started a fight on the phone- the dental workers there deserve better office staff. I would look elsewhere if you need a dentist. read more

ANY GOOD REVIEWS THEY HAVE IS PROBABLY THE WORKERS. !!!BEWARE!!! All they want for their patients is money not dental care. I booked my appointment all they did was X-rays and then throw you in a room where they consult you with paying in full or payments through loan services like Sunbit and creditCare. I've never been to a dentist where they act like dealerships for treatment even a cleaning. Fuckin insane. DO NOT ASSIGN AS MAIN DENTAL PROVIDER. Forget it read more

I will NOT be retuning back to Smiles West denial office! After the dentist did her visual exam. I waited in the exam room over an hour for her to return to do the cleaning that took Dr. Lau less than 15 minutes to complete. Dr. Lau was so rough during the cleaning. That evening when I flossed at home my gums were still swollen and fragile from her doing the basic cleaning. The wait time was ridiculous ! My appointment was at 1:30pm. I left the office after 3:30pm. That is an insane wait time. I figured maybe there was a lot of patients in the waiting room to be seen. So I took a walk to the waiting room to find it empty. No consideration of my valuable time . Stop with the expensive sales pit, $650 mouthguard, $1500 treatments of some type and $200 irrigation treatment. Melissa save yourself from response back to this review or apologizing (meaningless) if you're not fixing the poor tolerating such poor Customer Sevice at smiles west at the Montebello office. Instead, right and create better workflows to improve customers satisfaction and not emphasize so much on the sales pitch. read more

I wish I read the reviews before I came in, just insane. When I was speaking to them on the phone they said they provide a membership called kleer and they sent the link for me to sign up. I almost finished signing up and paying but I thought I want to see the dentist first and decide. Glad i did The employee had no idea what kleer was, but how did I receive the link from their customer service number? Basically after the $49 exam they told me I have gum disease and need deep cleaning, $1200 And also I grind my teeth and need a night guard, $650 Oh and there's also another thing I forgot what it was called, supposed to help with gum health and $1500 After I said I want to get insurance before I get these services, they just asked me to pay the exam fee and gave up on me. Just like my salesperson at Long Beach BMW when I declined the extended service packages. By the way, for the X-ray and exam. You get no results. Just a receipt lol the reviews are so accurate they will make a successful dealership WASTE OF TIME The most phrase I heard the whole visit was: " we have a payment plan" read more

Smiles West - Link for their Kleer membership - General Dentistry Near Me - Montebello, California

DO NOT VISIT THIS DENTAL OFFICE....I repeat please do not go to this place. You will wait 1-1.5 hr each time for your scheduled appointment. The manager, Jackie does not answer your call. I have been on hold for 45 minutes. Really, do yourself a favor and find a place that truly cares for patients. Never stepping foot here again. read more

The office,care and quality over all is poor,been taking my kids seens it was dentaland to the bell office and it was great just too far from home then found out montebello office was closer big mistake switching my family here, Jackie supervisor is not suited for her job try to say that my insurance didn't cover my procedure and wanted to charge a lot of money then My ensurance send me a letter stating that it would not cover do to insufficient details of the procedure when I told Jackie this she acted weird ooh oh ima send them more info and she only did that cuz the dentist told her to do it the right way this alone made me feel like she didn't have the best care for me this was one incident,then my daughter had her wisdom teeth out and the assistant in the back a guy can't remember his name but I know is only one guy working there hurt my daughter mouth and cheek where cut just cuz I would pay extra out of pocket to do stitches after the removal I also brought it to Jackie attention and told her my daughter was raising her had to stop when he was hurting her during the procedure and he refused to stop never got a called back hearing about the incident ,and if you have toddler please please don't bring them to this location they don't do nothing even check the proper way bell location has toddlers dentist once a month ,I wish I new this before taking my family to montebello office,the front desk people are really nice ,polite and caring when I mention my concerns Julie in particular but there's only much they can do.im back on bell office even tho is a longer drive ! read more

Dentist office is running scams saying patients need to pay a copay of $1,000 when it has already been verified that I had coverage 100% twice so because they didn't get my so-called copay went to the office today and they said I had no longer have insurance which I did I wouldn't go here and if you do call your medical office to make sure that you're covered and that you don't have a copay read more

I went here about a year ago and I keep getting text messages from them and since they want to send me text messages, i'll reply back. STAY AWAY FROM HERE. I am a college student (just turned 18 at the time) and I had specified to them that I am. I had went in because I was desperate for a cleaning, my gums were bleeding so I was so scared and I just went there because I didn't know where else to go. Big mistake, they told me I had gum disease and asked me about paying 8,000 for all my dental work like WHAT! Anyways, they told me that I have to get a deep cleaning and I was like okay sure. 1st red flag was that they said they are going to do half a side and the other half another day. Brother, what lmaoo. Anyways, they "cleaned" my teeth for 5 mins and the lady working on my teeth had told me to raise my hand if it hurt and when I did she had ignored me. They ended up charging me like 300 dollars for a fucking cleaning that was bs. I hope these people shut down and I hope to get money back one day. I had left crying because I felt so violated. Suck selfish people... read more

they will do ANYTHING to get you to pay full price and out of pocket, not going through my medical insurance and insisting they denied me, but when I called my insurance they never sent any on my information to even get me approved. My last appointment they left me in the chair for an hour with no response and working on another patient. definitely changing my dentist, I DO NOT recommend, I still have not heard from them and it's been 6months... read more

Make sure to read the reviews before you go. They denied me basic teeth cleaning and told me that they would only offer me deep cleaning because I "needed" it. I was told by the office staff/manager that my insurance would cover a certain amount and that I would be responsible for the rest which is did pay up front. But months later I received a bill for more and their response was that my insurance refused to cover the cost even though I was told by the office manager that my insurance would cover it. This office uses scare tactics to persuade you to do the more expensive treatments even when it is not necessary. Definitely take the opportunity to consult with other dentist offices before deciding to trust their words. Would not recommend. read more

This place is absolutely ridiculous! DO NOT COME HERE AT ALL! I came here years ago to get a crown done and I paid everything in full. I was unable to come back for a while because I moved away but when I came back they refused to honor that I had already paid and made me purchase the crown again. A year later I received a bill in the mail for $300! I've tried calling twice and leaving messages and no one would return my call. Finally I was able to get a hold of the office manager Jackie. She did not listen to me and kept repeating herself about the bill. I kept telling her that I paid in cash and I know I paid but she kept saying I didn't. I was a student last year when this happened so I know I paid, because everything was out of pocket. She refused to even try to understand what I was saying and insisted I was not letting her speak when she was not saying anything new at all. I kept asking her if there was anyone else I could speak to because she clearly not trying to help me resolve anything but she refused to pass the phone to anyone else. Not only did they make me purchase a whole new crown after I had already purchased one previously but they billed me A YEAR LATER for something I already paid. They are extremely unprofessional and I think I will have to seek legal action here. GO ANYWHERE ELSE BUT HERE PLEASE! read more

The staff is amazing! Very friendly service. I called and they allowed me as a walk in. I was so happy as I was in so much pain. As soon as I entered the assistant helping me with the X-rays was very nice. The dr came in and she was just as sweet. Thank you to all staff. Such a wonderful experience!! read more

NOT HELPFUL. Elderly father, 88 years old went in to have work done. He couldn't figure out how to use his cell phone to get a Care Credit account approved. So he told them to just charge his existing credit card that he already had. He went home and had his children help him apply and was approved for the Care Credit card. The dentist office was phoned and was asked to reverse the charge to his credit card and put it on the Care Credit card. The dentist office said they couldn't do that. When they were asked to please make an exception they refused. ** Seems there are times you should make an exception for our seniors who don't always understand todays technology. ** The Care Credit card can allow up to 24 months no interest. This dentist only offers up to 12 months no interest ** Apparently it's up to the dentist as to how many months they want to offer. read more

This is a great place it's under new ownership so it's awesome now. New staff great board certified Doctor. Super Deal on Braces !!!!! I got a free cleaning as well . read more

I just want you all to know. That this dental office said my insurance didn't cover my deep cleaning so they asked for almost $900. Of course I left. I just returned from Dentists of Montebello. They called my insurance right in front of me and there was no out pocket costs for this procedure. These people never called my insurance and wanted to stiff me out if my hard earned money. They should be shut down for fraud. read more

Called for an appointment because I needed to see someone because a tooth was hurting. They make the appointment and call me the day before, oh we are super busy that day can you come another day? I stated why did you make the appointment if you were busy, still just do you want to make it another day, or we can still see you? Made absolutely no sense and she was very rude. Decided I'm going elsewhere. This place has fleeced a loved one for unnecessary treatments. Better of going elsewhere read more

Bad bad service fro the manger. I had appointment today for cleaning, she want to send me home and re schedule for x ray. I ask why not right now! She said, the x ray is busy. I said I can wait, but she refuse to do x ray. So I told her, this is why I am thinking to change my insurance and dental. And then she told me to wait in the waiting room. After waiting a bit , she came and told me I can do X-ray only. I have to come back for get the result and if I need deep clean I have to make another appointment can't understand, why the doctor can see the result today. If I need to do deep clean or filling, they can let me know through phone call. I ask the x ray guy, if he is busy. He said, not really. So I don't know what manager mean the x ray is busy. So frustrated!!!, read more

I want to thank everyone that has posted a review. You saved me a lot of time and money. I will not give my business to this dental office. read more

Avoid letting them take you down a slippery slope of emptying your wallet for them. Fortunately, I left before they had me situated where it's harder to say no at that point but they did waste my time. I made an appointment for a cleaning and I made sure over the phone that there was nothing out of pocket. They have my information, I had been there about a year ago for an emergency procedure, which I will share my experience at the end. Anyway, got there, filled out some paperwork again and one of the clauses to initial raised a red flag for me. It was committing me to go with any additional treatments the Dr. would say I need. Naturally I wanted to confirm again that it was nothing out of pocket today, and BAM! that was when the desperate salesperson vibe starts coming out. She says welllll there's a fee for XRay and copay to see the Dr. (both of which I don't want) and if it's a deep cleaning then there will be a copay. So I asked if I can just do a regular cleaning regardless and she says no, if Dr. recommends deep cleaning you can't do just a regular cleaning. I didn't want to pay out of pocket at all because I had the insurance and it was about to expire so I wanted to squeeze in a cleaning since I haven't done any with the insurance and only used it for an emergency procedure last year but heck I was already there so I figure why not just see how much a deep cleaning was. She would not disclose it at all. Well isn't that something? Btw, she hasn't confirmed to me the regular cleaning is nothing out of pocket so I went back to confirm that because I brush/floss 2X a day so I was pretty sure I didn't need a deep cleaning, but even that she cannot confirm. She goes to ask when was the last time I had my teeth clean so I told her it was 3 months ago. Then she tells me well nope your insurance won't let you clean so often. I was like what the heck? It has nothing to do with this office or insurance. I had some restorations done elsewhere and they included a cleaning for me. The only right choice to make here was to leave and never come back but also do the world a favor and warn them about this pit hole they would be walking into. About my visit about a year ago...I had a cracked tooth and urgently needed to get it looked at. Well one good thing was they were able to do the surgery to remove my tooth without a long wait. However, I was desperate at the time and they recommended I also get a bone graft, which I did and paid $900 for it. Pain had taken over control of me so I had a lack of judgement and didn't even research it. It ended up being infected and had to be dug out anyway so bone graft went to waste. I ended up going to another private office to get my implant and crown done for $2,700 total. No bone graft needed either as I had enough bone denisity in my jaw already. Guess what this place quoted me for implant/crown? $5,000 I think you can paint a pretty good picture about this place at this point. read more

Shout out to Silvia Moreno the dental assistant! Always making sure my dad is taken care of when i cnt be there with my dad! As well as the Doctor! I don't remember her name but the one time I was able to be there with my dad she explained everything very well and assured me my dad was in good hands. You both make the difference thank you for that! read more

This place is absolutely horrible. My mother went in for her first check-up at this location. To start, she arruved at 10:40 am. She greeted the staff as she walked in. No one responded to her. That should have been a red flag. She waited and waited. They finally took her inside and did some x-rays of her teeth. Then they made her wait longer. At 12:20, my mother got up to see what was going on. They asked if she wanted to return at 1:00 pm since the dentist was out to lunch. My mother told them no, and walked out. She let them know she would not be returning. read more

I should have read the yelp reviews before coming here. By far the worst dental experience I've ever had. Wish I knew the names of the two women who serviced me, one was an older Latina woman who performed the X-rays, the other was a young Asian dentist. I came in today to have one tooth serviced since my filling came out, I asked the technician to only take one X-ray, and not the full mouth to limit my radiation exposure since I am a cancer survivor and have had previous radiation treatments. The technician took one X-ray of the tooth, didn't get it right, took another one, still didn't get it right, so I said to her, if she didn't get the third one right then I don't want any more. I also mentioned to her I brought my full mouth X-rays that were taken just a couple of months ago at another dental office. She said, they weren't able to use them, then rudely asked me why I didn't stay with that dentist. Then while taking photos of the tooth she forcefully moved my head around and said, "don't move" in a rude manner. After, the rude technician moved me to another room to wait for the doctor. When the doctor came in, she examined my tooth, asked me questions about the sensitivity, then took a step back and said " sorry, we can't help you here because you were rude to my associate." Excuse me!! I was rude?? I explained to her what was said, and she said I had a valid reason to be concerned considering I had radiation treatments in the past, but that it is perfectly safe to have full mouth X-rays every 6 months, ya safe for your bank accounts! First of all, that technician was the one who was extremely rude, secondly why sit me down and examine me first before telling me you don't want to service me because I was rude!? That technician knew there was a complaint coming and lied to cover her own ass. Both workers are very unprofessional so I filed a formal complaint with my insurance company. What a horrible experience, that technician shouldn't be working with the public, period. AVOID THIS PLACE!! read more

Manager at this location is horrible, terrible customer service! She is confrontational and does not care to address your concerns. Even with an appointment and early in the morning they make you wait about an hour for a service that took about 10 mins. I'm giving two stars because I want to be fair, the doctor is good. read more

This place is just full of it, they are sneaky af and make you pay alot of money for procedures that at the end are done wrong. Everytime you go its a diffrent dentist . Instead of askig the insurance company for a quote on what the patient will be out of pocket they dont, and then charge you for shit you probably did not need. This place should be shut down. Where in a damn pandemic and there still trying to rob people knowing how so many are struggling right now. This place together with its staff is trash. DO NOT COME HERE!!!! read more

Update: the dentist at Smiles West Montebello told me I had at least 7 cavities that needed to be filled. Obviously I declined to make a follow up appointment with them, and instead went to a much higher rated dentist, Arcadia Dental Group. The new dentist told me I had ZERO cavities that warranted filling, and instead recommended using Sensodyne toothpaste to help with some tooth sensitivity I was experiencing. This has totally taken care of the sensitivity and I am so glad I didn't get SEVEN unnecessary fillings!! read more

Worst service I have ever received. They use trickery to make you sign a contract for services that are not rendered. Beware!!!

I brought my kids to Smiles West Dental office and I really fell in Love with Dr. Lau and the staff is awesome! Jackie explained the treatment and made it easy to understand why it was needed . I will recommend this office to my friends and family! read more