Here's a polished, professional version of your review that keeps your voice and emotion but improves clarity and flow: --- Finding Dr. Mustapha Hotait at Smilehaus in West Hills, CA truly felt like a miracle for both me and my mother. About four years ago, my mom underwent a nine-hour heart surgery at the age of 82. As part of the preparation, five of her teeth were extracted while she was in the hospital. Since then, I spent years going from one dentist and oral surgeon to another--mostly in Beverly Hills--thinking that the location or ZIP code would make a difference. Unfortunately, many of those experiences were disappointing. Some providers didn't take the time to connect with my mom, and at times I paid hundreds of dollars for just a few minutes of consultation, leaving without any clear direction. She eventually ended up with inexpensive partial dentures that were uncomfortable and ineffective. Then, a friend recommended Dr. Hotait. From the very first visit, I could tell he was different. He is extremely professional, detail-oriented, and truly passionate about his work. More importantly, he genuinely cares about his patients. He immediately recognized my mom's fear and her inability to tolerate major dental implant procedures. Instead of pushing invasive treatments, he thoughtfully created a step-by-step plan to restore her smile--filling the gaps in a way that looks and feels natural, almost as if she had full upper and lower implants. He approaches dentistry like an art form, using each patient's face as his canvas and designing results that are truly one of a kind. As a physician myself, I don't usually pay much attention to dental work--partly because I've always been a bit fearful of going to the dentist. But one day, while sitting in his office and looking at his before-and-after photos, I paused and told him, "I think you've changed people's lives." He smiled humbly and said, "Yes, they tend to leave my office very happy." One thing that stood out to me during our conversations is that he is a man of faith. I believe it makes a profound difference when a healthcare provider is driven by a higher purpose--serving humanity rather than just focusing on financial gain. I've been driving 45 minutes from West Los Angeles to West Hills every few weeks, and I do so gladly. I would not trust anyone else with my mother's dental care. Cosmetic dentistry can be a significant investment, but it is also permanent. It's essential to choose someone with true expertise and integrity--and in my experience, Dr. Hotait is exactly that. read more

Smile Haus is my choice for dentistry. Dr Altman is excellent. I rely upon her skill and expertise in maintaining healthy teeth. she has been my valued dentist for over 15 years. Cindy's hygenic cleaning is thorough a well appreciated. I moved to a different state but return to Smile Haus. Thank you. read more

Had my scheduled cleaning with hygienist Ger, she was great. Very friendly, caring and gentle. I booked her again for my next appointment. Definitely recommend Smile Hause. read more

Needed my wisdom teeth removed and Dr. Hotait and America were so great. Extraction was faster than the time it took to numb me up. Instructions and communication was super clear and I highly recommend! Shout out to Julie and Deborah too. :) read more

Very clean place everyone is very nice I had an amazing experience! I would definitely come back

They are amazing! Always so kind and takes great care of me. I am so grateful for their wonderful care.

I have left several messages for a call back , two days later , nothing. no one ever answers the office number. They don't have a receptionist, not sure what type of business doesn't have someone who answers the phone to make appts, or to talk to a Dr for last minute emergencies. read more

I've had a lot of quality work performed by Dr Altman and Dr Hotait. Mindy my dental hygienist is always a pleasure and fun. Shout out to Brenda and Julie for dealing with my scheduling chaos read more

Great office with great staff. Procedure was explained well and painless. Dr. Hotait and his assistant America make a great team. They were both very professional. read more

Great service. Very pleased with all staff. Everyone very friendly and helpful. Prices reasonable.

Everyone is super nice and compassionate! I have been coming here for 2 years now and have recommended it to my friends and family! America is the sweetest assistant! read more

Recommended by my aunt, the ladies here have all been super nice. America and everyone else really know what they are doing.

I can't say enough great things about the entire team at Smile Haus. From the moment I walked in, I was greeted with warmth and professionalism. The office is clean, modern, and runs efficiently. I have been coming here for years for a reason. read more

Just wanted to give another update. Still seeing Dr. Altman and she is still the Best Dentist Ever!! Thank you for keeping me pain free during my visits. Wanted to add that the Hygienists here are amazing as well and do a great cleaning. Our whole family goes here and Smile Haus is a great place. They have great staff and great service. They even have an outstanding Ortho, Dr. Kohanzadeh. My my son went to him and his smile is as beautiful as ever!! After I get my last crown done, I'm going to see him myself.. yes even at my age!!! stand by for results!!! :) read more

I just had a cleaning done by Julie. It was my first time with her and it was an absolute breeze, not to mention a pleasure. She was very friendly, talktative and gentle. My entire mouth felt and looked great afterwards, and she gave me a couple of tips too! Not only that, but I literally only waited a minute or two in the lobby before my name was called! Two thumbs up! Julie comes HIGHLY recommended. Keep up the good work, Smilehaus! read more

My husband and I have been going here for several years. All the staff members are very professional, knowledgeable , accommodating and compassionate. Office and exam rooms are very clean and they are following Covid restrictions. Always a positive experience. read more

Every time I go get my cleaning I'm never waiting more than a minute. Cindy, my hygienist, is always extremely friendly and is very thorough in her cleanings. She doesn't speed through it like I've had happen in the past at another place. It's a great experience each time I go to Smile Haus. read more

Today experience was exceptional , the full staff made it very comfortable and welcoming . Office is super clean . Jasmine is super sweet and made me feel comfortable all the way thru the visit . read more

We couldn't be happier, especially with all of the new COVID-19 safety measures. Obviously, we were scared to return to the dentist but Smile Haus put those fears to rest. You will be safe. Everyone here is always so kind to me and my kids. We all have severe dental anxiety in general, but they always take good care of us. We've been coming for years and appreciate the seamless transition to Dr. Hotait. The office is beautiful, the staff is knowledgeable. Vanessa always greets us at the front desk and handles checking in and gets us an answers we need with a smile. It's an almost paperless environment which is excellent. She's so sweet. Amanda, our hygienist, is gentle and the best we've ever had. She knows so much and always has new information to share. Dr. Altman is so good with my oldest son who has needed so much work on his teeth. Monica is always thoroughly explaining the cost of every procedure and they will work with you whether or not you have insurance. I consider her a part of our family. Smile Haus helped me prepare myself for mastectomy and the after treatments. They informed me how my teeth would fare in the coming years and listened to my every concern. They caught a health condition for my son before we even knew he had it, during a procedure on his gums. They all really care for you in every way, if you take the opportunity to allow them to. I am grateful to have a found them and can't imagine going anywhere else. read more

I have been a patient of Smile Haus for the past year. The staff is always very friendly and professional. They take very good care of me, but this last visit the hygienist, which was the first time I had met her was a bit too rough with my teeth. I would suggest she be a bit more gentle. read more

I've been having all my dental needs taken care of at Smile Haus for the last nine years and I am so appreciative of their professionalism and kindness. I highly recommend anyone having any of their dental needs go to Smile Haus. read more

The doctors and staff team are always a pleasure to work with!! The team has modified their office, treatment rooms, and check-in processes to prevent any possible spread of COVID as well as giving us peace of mind. I felt completely safe in that regards. Thank you Dr. Hotait, Dr. Altman, Vera, and Monica for my always taking are of my dental health/needs! read more

Before I started coming here, I was really bad about going to the dentist consistently---no news is good news right?---but I didn't want to lose my teeth. I've been really happy with Smile Haus and highly recommend them. I've never had to wait more than a minute or two when I arrive and the dentists there are able to balance preventative care without pushing expensive inessential procedures on me. I just had a filling replaced and I can say it was the best experience I have had in the handful of times I have needed a procedure done. read more

Amazing care! The experience in this office is incredible and the amount of. Care makes you feel that much better. The type of care they give makes you want to come back for your dental visits. I highly recommend SmileHaus! read more

I went in for a check up. Ended up getting a cleaning and a crown. Somer and Denise were very sweet and professional. The facility is nice and clean. Highly recommend going here. read more

First time patient came, needed a new dentist and happened to pick the best one!!! The entire staff at this facility is so incredible sweet, helpful and welcoming. Really outstanding service, instantly providing comfort when you walk in and during your appointment/cleaning. Everyone working seems to be in a great mode and seem to really care about your teeth and their professionalism. The office is very nice and clean, the place has TVs in the waiting room and in the individual rooms while you get your cleaning/treatment... I watched the first 2 innings of the world series game 2 here - LOL. I was provided future goals to help maintain good healthy teeth and was also offered payment plans for upcoming work (flexibility is always nice). Really pleased with my new dentist!! PPO only (i think) - come here! read more

Smile Haus - Cosmetic Dentists Near Me - Los Angeles, California

Unethical billing practices! Be careful . Mustapha Hotair bought this practice in January 2019 . No disclosure to patients prior to obtaining service of the sale and potential affects to insurance coverage . After services performed , required 100% payment by patient on the day of service and instructions to patient to get insurance reimbursement directly from in insurance co. After receiving insurance reimbursement received another bill -- from Mustapha Hotair demanding "insurance has sent the check to you . Requested balance of $186.80 " which the amount already paid . Called Mustapha Hotair they said i didn't owe $186.80 as the bill demanded ... but only $40 ! Asked why i got a bill demanding me to remit $186.80 TODAY??? They just blamed it on the billing company . So beware of overbilling practices read more

Once again the Smile Haus team did an excellent job in taking care of me and putting in one new crown for me. I highly recommend them for all of your dental needs. read more

For people like myself who are not very comfortable in a dentists chair, I have to say that all the staff made me feel like I was being welcomed to a family. These are professionals that understand the need to do everything possible to ensure a more comfortable experience. In my case it was a deep cleaning and if you've ever gone thru that before, you know it's not the most fun but I tell you, I was so relaxed and comfortable that I could have taken a nap. I've already mentioned Smile Haus to all my friends and family and I stand by this review. You will not be disappointed! read more

THIS IS ABSOLUTELY THE WORST DENTAL EXPERIENCE!!!! They are incredibly UNPROFESSIONAL. I scheduled an appointment with the office manager, named Monica, on the day of my appointment as I was driving to meet with them. I called to let them know I was running a few minutes late due to traffic. They had no idea who I was, and did not see me on the schedule that day, the girl that answered the phone had to get Monica to help her and Monica got on the phone and said to me, "oh I'm sorry I had you scheduled for yesterday" so I said to her if you had me scheduled for yesterday why didn't anybody call me to either confirm or ask why I missed my appointment. Monica's response was "I was so busy yesterday I didn't have time". So you don't have time to follow up on your appointments and confirm that your potential clients will be there or find out why they never came in the first place. Flag number one. Regardless, I was two minutes away from the office so they told me to come in and they could do x-rays and still take a look at my case. When I got there they took X-ray's and then I sat down with Monica to discuss my case, and she proceeded to tell me, now mind you she's not a dentist, and the dentist was not there, that I needed to pull out 4-6 of my top front teeth to do implants because I had infections and cavities and I needed implants for starters. That to do my case it would cost me $30,000. After sitting there and crying about the entire situation Monica proceeded to tell me don't worry we'll take care of you. We will make sure everything is done right. I will send you the estimate via email today so we can start the work, well it's been over a week and I have yet to receive an estimate and every time I call no one answers the phone. In the meantime, I visited two other dentist who said I don't have any infections or cavities and I do not need to pull out any teeth and do implants. Wow!!! so basically, they wanted to pull all my healthy teeth out insert implants and charge me an exorbitant amount of money without the dentist even taking a look into my mouth. This place is absolutely horrific, and I wouldn't recommend it to anybody. As a matter fact I would highly recommend avoiding it at all cost. read more

I found this place through Yelp and I'm very satisfied. A serious check up was conducted, the situation was bad to put it lightly, and we started from there. Many root canals later I feel confident that I'm good to go for the next decade. The premises are squeaky clean, appointments are met on time and the staff is friendly and professional. read more

Love my dental office! I've been a patient for 3 years, and have became familiar with the front desk staff. Monica is great, and always remembered me and my son who would tag along with me! She always gave him stickers, and everyone was so patient as he accompanied me to every visit. Dr.K is wonderful, and so are the dentist. My hygienist today, Erin, was so sweet. I'm definitely going to request her for each cleaning. She was so sweet and efficient. I always recommend this office to family and friends due to their professionalism and friendliness. Highly recommend. And the office is beautiful and so clean. My visits are always so quick with zero to no wait time. Best dental Practice I've been too! read more

I'm a patient of Dr. Hotait and Dr. K and I'm happy with the ongoing care that I receive. I have a lot of dental needs so I'm there pretty often. The staff is very helpful and kind. I really like that I feel heard when I'm asking my questions and not rushed into decisions. I even drive in from WeHo (often times a 1 hr drive) because I'm very well taken care of and tended to. read more

i wanna recognized Denise the dental hygienist who did my dental cleaning today. she was amazing . she was very patient with me.. she make me feel very comfortable.. she actually very concern to my teeth, she give the best advice in keeping my teeth clean .. .. ilove her. and she's on top of everything.. read more

This business used to be called Medical Center Dental Care. Apparently the business was sold and re-named, but some of the same dentists (Dr. Altman) from MCDC are still there, it looks like. My 2016 review is for the former business, not the current one. Dr. Malhotra and Dr. Dizon owned the old business and looks like they're now gone. And since they are gone, I can mention that I was given a $300 refund on a Zoom teeth-whitening procedure that didn't work, if I agreed to take down my negative review. As far as what I experienced otherwise at this dental office - it was OK. The staff were nice (although when asked by the hygienist if I drank alcohol and my response was no, she said, "can you at least take shots?" - like, by a shotglass, which I thought was a little irrelevant.) There was nothing really negative about my two visits there other than that it took 5 years for them to refund what was paid. They did mention that the reason for the delay was due to a bad office manager whom they had for years, who had since been terminated - I wrote them 3 times and left negative review on here, and there was no response. Finally, 5 years later, they contacted me and apologized, which I appreciated. As far as how it compared to other dental offices - it seems like they do only very basic dentistry there, cleanings and whitenings and probably simple fillings. When I asked if they did root canals, they said "no, we send our patients out for those." This could be totally different now under the new business, not sure. The MCDC was actually located in the West Hills Hospital and they used to send out a lot of "$45.00 cleaning and exam deal" flyers in the mail and that's how I found out about them, and took them up on it when I was looking around for a new dentist. Much appreciated. However, I found another good provider in the area that I've been going to for 8 years; their failure to refund me on the failed Zoom in a timely manner drove me away unfortunately. FYI - my current dentist, now almost 10 years later, only charges $99 for Zoom whitening! I don't recommend Zoom though, it doesn't work for a lot of people and it's known as being just a revenue generator for a lot of dental offices. Bleaching trays are better. read more

Dr. Filip was great! So kind, gentle and thorough. I have avoided the dentist for a long time and couldn't have had a better experience when going back to the dentist. I would highly recommend Dr. Filip. read more

So, I've had quite a few bad experiences at the dentist but I had the BEST experience here at Smile Haus. Dr. Mann and Iliana made me feel so comfortable and they were so patient with me. They made sure that they checked in on me very often to make sure I was still comfortable, and if at any point I wasn't, they would adjust anything to make sure I was okay. It was the easiest dental filling I've ever had. They were both so kind and gentle! I hope during my next visit, I get to see them again. They are so amazing. Thank you Dr. Mann and Iliana! I'm officially not scared of the dentist anymore! read more

Where to begin, since I started coming to this dentist with Dr Hotait, I have never been so pleased and happy to attend to my dental appointments. From the beginning with Monica, felt welcomed and helped me with figuring out my payments and my schedule. Very happy attitude. Hygienists, Erin, funny and welcoming as well. Erin has done my dental cleaning. I am very happy with the education on how to care for my mouth and correct methods of cleaning. Dr Hotait, very knowledgeable and surpassed my expectations. Took care of my teeth and I can see and feel results. Very happy with this dentist, but it is the staff that makes this dental clinic the best. read more

Everyone from my Dentist Dr Altman to the Hygienist to the front office staff are all very nice and kind and caring . I have insurance at other dentists but choose to stay here for the expert care and gentle dentistry . read more

I used to not like going to the dentist for many reasons until I started visiting Dr. Hotait at Smile Haus. He is very kind and informative and each visit so far has been quick and painless! The hygiene therapist, Vera, is super sweet and I enjoyed talking to her as she prepped me for Dr. Hotait. I went in last week to get a procedure done in which I needed injections for anesthesia and treatment liaison, Estela, was so sweet and comforting. Their extra efforts to stop the spread of Covid-19 with strict safety measures also helps soothe the nerves every time I sit in the chair. I definitely will continue coming here! read more