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    SMH Wax

    5.0 (5 reviews)
    Closed • Closed

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    European Wax Center

    European Wax Center

    4.3(58 reviews)
    2.1 mi•The Heights

    Do you want an almost painless Brazilian in 10 min?!?…read more Dariel is your girl!!!! I just tried this location on the heights and even though I got there late (confused with the reservation time) they were able to fit me in the schedule with DARIEL she was kind professional and fast and not only that but she did an amazing job!! Definitely will be my girl from now on!!

    After more than 10 years as a European Wax Center customer without incident, my experience at the…read moreSawyer Heights location has left me deeply disappointed. My September 15 appointment was reassigned to another wax specialist without telling me. The "rescheduled" email showed the same date and time, so I texted to ask what had changed. No explanation was provided. I only discovered the switch when another specialist came into the lobby to get me. My issue was with the lack of communication and choice. When I questioned the practice, I felt belittled and dismissed by the manager, who informed me that she was calling the police. I did not use profanity, make threats, or behave aggressively. I left embarrassed, shaking, and in tears. I immediately filed a complaint. The district manager later stated that she had spoken with staff, alleged that I had used profanity--which I strongly dispute--and banned me from this location without speaking with me directly about my account. She offered a gift card based on the remaining value of my prepaid wax pass rather than the monetary refund I requested. I asked for an impartial review, review of any available recordings, and contact with a professional who supervises or supports the district manager. As of October 5, my September 25 follow-up remains unanswered, and I have received no refund. I have now submitted a BBB complaint. An appointment change could have been handled with a simple, honest explanation. Instead, this became a distressing experience followed by a complaint process that left me feeling unheard. Based on how this was handled, I cannot recommend this location.

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    SMH Wax - waxing - Updated October 2026

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