1. Smells in the Shells

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Kailua-Kona, HI

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Smells in the Shells

5.0 (3 reviews)

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Aloha Hawaiian Flowers - This is the bouquet they delivered.

Aloha Hawaiian Flowers

1.9(30 reviews)
0.2 mi
•$$$

I had a great experience with the service and online order system with this company…read more I live on Oahu and wanted to send flowers to the Big Island for my Grandmas 95th Birthday. I found Aloha Hawaiian Flowers through a simple search online, I didn't have time to research Yelp reviews (which I always do). I placed an order through their website on midday Tuesday with the promise of a delivery on Thursday. I decided to look at the business on Yelp on Thursday morning since I never received a FedEx tracking number...AND the Yelp reviews worried me. My Auntie called me on Thursday night to tell me that my Grandma received the beautiful flower delivery! The online ordering system made it easy for me to send flowers in the Big Island. I am happy with the fast service I received and the flower arrangement was fresh and beautiful. I had no issues with online ordering with this company despite the bad reviews from previous customers.

I placed an order for Monstera to be deliver Friday, January 10th. It was never delivered. I…read morethought maybe it's running late so patiently waited all day Saturday. I never received my order. On Sunday, I called, and texted. I never received a response. On Monday Morning, the day of my event, I called, texted, faxed and emailed trying to get a hold of someone. I finally got a text back. Which said, she would check into this for me and to stand by. That was 9:52 am. She did't respond again until 12:24 PM. My event was at 4 pm. I needed all those Monstera to have a person I hired write the menu on them. I now had no time to write on them. I kept texting and calling saying "please just call me!" "Please just let me know what's going on" "If I need to drive to you I will" "If I'm not going to get them that's fine but just call me and let me know so I can try and get them from someone else." She would not call me. She would not answer any of my calls. I had to threaten her with filing a report, calling the police and she finally texted me back and told me to have a little patience. She told me I was being a baby. She told me I wasn't being professional. Then she said fine! I'm cancelling your order!!! You were not being patient.!!! I ordered the Monstera on Friday for my Monday event! She could have pick up that phone at any time and let me know what was going on. She acted like I did something wrong and she was justified in not answering any calls, delivering my product, and taking my money for a product I never received. She caused me unnecessary stress and jeopardized my event. I have never in my life met a business owner that was so unprofessional. Do NOT order from this company.

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Aloha Hawaiian Flowers
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Smells in the Shells - candlestores - Updated October 2026

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