I recently went to The Outdoorsman to buy a rifle. They didn't have one I wanted in stock so I…read moreasked them to order it for me. The manager asked that I pay in full for the special order, which was fine, but earlier a different employee had said it was half down for a special order. I also picked up some ammo and left. The next day, I took the receipt out of my jacket pocket and looked at it closely. I saw a rifle from a company I'd never heard of written down instead of what I asked for. I went back in, asked about the discrepancy, was first told that it was the rifle I'd asked them to order for me, then (when I reminded him of the conversation we'd had two days before), I was told that it was "essentially the same"...an entirely different manufacturer with a different reputation is not "essentially the same." When I asked for a refund, the manager initially told me that there would be a 15% restocking fee...for a gun I hadn't asked for and that hadn't even actually been ordered yet (the fact that they are happy to take my money up front but also happy to delay putting the order through is another matter). Eventually, they refunded my money. I will hesitate to ever give them any more of it in the future though unless I have no other choice. Both the manager and the salesman were rather disagreeable to deal with. (Note: Blaine, who has helped me many times over the years, remains great. If you absolutely *must* to go there, ask for him).

Purchased a Winchester SXP Defender 12 gauge. Had help from both Jack and Paul. Both did an…read moreexcellent job with background check, and paperwork when I went to pick up! Only place I go for firearms!! Owner Bill Roney is the best around to deal with on any firearms or ammo needs! George H. Santa Fe

Very picky about what they take on pawn or buy.. Normally when you pawn something youre coming back…read moreto get it but idk if they understand the business they're in. Wanna pay $10 for something I paid 400 for 3 weeks prior... pawn elsewhere

I went to the pawn shop for the first time to look for a Game system for my son and ended up buying…read morea PS3 for my son and a .22 caliber rifle for the both of us to target practice with. I went back a few weeks later and the shop was a little cluttered but I guess it's because they're alway getting new stuff in, I stop in once in a while to see what's new. Nice store, I love shopping there, but they're never open for lunch. .

Never got back to me about my upgrades on my AK-47. Don't know if they are any good. Maybe they are…read moregood but if they are not responding to possible customers we'll never know.

I've been using Martin for 20 years. Trigger jobs, scope mounting. Can fix anything from your…read morepistol to your over-under, old or modern. He can assemble and build ar rifles. He's an old school all around gunsmith.

I'm finally ready to become a gun owner. With that comes an incredible amount of responsibility…read more Don't consider buying a gun without professional training. Don't be sorry. The Mindful Shooter has it all. You will be ever so grateful. Happy ownership.

I spoke at length with Mr. Collins to try to get my daughter set up for a basic class. Since it…read morewas a gift for my daughter, I purchased some blank gift certificates, and met Mr. Collins to complete our transaction. This was his first time doing a gift certificate, which is why I purchased the blank certificates and gifted them to him. On the day my daughter was scheduled to meet with him, he contacted her to ask her if she was fully vaccinated. Because she was not, he cancelled the class and refunded my money. To say we were disappointed is an understatement. I recommend that Mr. Collins put a disclaimer on his website to at least let people know they must be fully vaccinated in order to train with him.

This is a wildly local and one-of-a-kind experience. I got a custom made leather hat band from the…read moreproprietor of 30 years, whose name is Bear. Bear is cranky. Bear is curt. Bear doesn't want to talk to you. Bear was asleep and hooked up to oxygen when I entered the shop. But you know what? Bear is a craftsman who gets the job done - in his time and his terms. My custom hatband has 10 nickels from the 1930s and is made from Mexican calf leather. He measured my hat and custom cut it just for my head. How much? A wildly fair $35 for a one-of-a-kind piece I'll always wear and enjoy. If you're looking for a hatband, you have to come wake up Bear.

Left a bracelet that was missing a stone. Never heard from Jane. Called her twice, she said she…read morecouldn't find a similar stone but was looking. Now phone is disconnected. Send a letter with return info, nothing. So now I have no bracelet.

This Big R is an interesting place to be sure. It has a super dystopian vibe to it. The store was…read more large, well staffed and hospital operating room bright. Everything was there but the inventory of a successful store. They did have some deals on clothes, but mostly it seemed like a lot empty shelves and most of the hardware was off brand stuff I never heard of, marked up to premium prices. It was as if Cabela's and Harbor Freight went on a date, got tipsy on box wine and woke up in the morning with this love child to deal with. A bit of dna from both parents but none of it from the deep end of the pool. Speaking of which, mom and dad must be ashamed of their child, as just getting in to The Big R was difficult. The parking lot entrance wasn't directly in front of the store, and at night it was difficult to navigate the parking lot. Also I get that Santa Fe has serious restrictions on lighting at night, but the parking lot just screamed "Please stand by, your mugger will be with you shortly." No wonder the place was deserted.

I can shop at many different places in Santa Fe or Albuquerque. What keeps me coming back to any…read morestore is GOOD CUSTOMER SERVICE. Big R is a perfect example of this. I went into the Santa Anna Big R (near Bernallio) to buy a special dog food. The Wholesome foods sensitive stomach is the best food for my Great Dane & German Shepard. Only one the Shepard can keep down. I was truly excited to see Big R carries it & it was on sale, at a great price. I went into store as they opened hopefully to buy the dog food only to find they didn't have it. Here is where the Santa Fe BIG R stepped up to make our day. I spoke with manager "Nathan" who told me he had 5 bags & would transfer them to the store near me in Bernallio. He could have them there this afternoon for me to pickup tomorrow morning. Saving me a trip to Santa Fe, stocking me up for weeks to come, & allowing me to get the bags at the sale price. Nathan's customer service is the reason I will continue to shop Big R.

I have used Charlie's for seven years. He has always provided quality work quickly and at a…read morereasonable price. This work has included repairing pistols, shotguns and rifles. Charlie treats me fairly, professionally while providing great service. Thank you, Charlie.

went to them due to the reviews and that they work on old revolvers. brought a 1948 K22 22 lr…read morerevolver that was out of time in 2 chambers and told them about the problem. told them it's a k22, charlie starts rapidly dry firing the gun 3 times before I can say "please stop doing that it's a rimfire". states the gun is in time. i show him the out of time 2 chambers and he says you are pulling the trigger too slow(which i was in order to check timing). he says there's nothing to fix. the problem is now there's peening on the cylinder from the firing pin strike and my firing pin is flattened from being dry fired without snap caps. this gun was in good condition for a 1948 gun and handled roughly with some damage after "inspection".

EXCELLENT INSTRUCTION -- I completed an initial gun safety course with Marcos, which far exceeded…read moremy expectations. The content was well-structured and I learned more than I anticipated! During live instruction, Marcos provided excellent feedback and suggestions that helped me improve immediately. That felt great as a newbie. His communication style is excellent, and he does a wonderful job of making everyone feel welcome, safe, and supported in their learning goals. Marcos is providing a much needed service to northern NM. He knows his stuff and is a pleasure to work with. I cannot recommend Marcos and Sanchez Tactical enough! I will certainly return for CCW and other courses offered.

Took my NM concealed carry instruction and test with Marcos. It was informative, well structured…read moreand extremely professional. Marcos was friendly and engaging the whole way through and took time with individuals that had questions or needed extra attention. The shooting portion was handled extremely safely and I certainly learned something immediately useful in the small amount of range time we had.