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    Smc Medical Center

    1.0 (4 reviews)

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    Doris Ison Health Center - Patient room

    Doris Ison Health Center

    1.5(22 reviews)
    1.1 mi

    Honestly as I'm writing I will reach out to my insurance to change Primary Doctors. I have given…read morethis facility a chance for exactly 1 year and I came to realize that they could care less about anyones time. Although you may have an appointment scheduled for over 2 months prior not only will they not respect your appointment time and see you 2 hours after but they may also tell you once you get there that they can't see you due to not having a specific Item that they need for your appointment. Now I would understand if they would have called me ahead of time to tell me that they would have to reschedule my appointment, but the fact that they would wait for me to call off from work and drive there is unreasonable! I once spent had an appointment at 9:45am and was not seen until around 11:20am just to see the doctor for exactly 8 mins (I counted) That same day I had an appointment at 1:00pm with a different specialist at the same building and was not seen by this specialist until 3:14pm by the time I got to the parking lot to go home it was 5:37pm. I'm currently experiencing this as I'm typing this from inside a patient room. My appointment today was at 10:45am and it is currently 12:14pm and they just told me they have 3 patients ahead of me. When I informed them that I have an appointment at 1:00pm at a different office they just asked me if I wanted to reschedule the appointment to a different day. I told them that I'm here today because they had just rescheduled my appointment from last week due to them not having the device needed for my appointment for today! I see why they have such bad reviews now and as of today I will definitely look for different providers at a different location.

    short story, this place sucks. some of the providers are…read moregood, but business operations really make for multiple bad experiences.

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    Doris Ison Health Center - Arrived 45 minutes before our appointment time. What a circus. Waited OVER three hours to see the DR.

    Arrived 45 minutes before our appointment time. What a circus. Waited OVER three hours to see the DR.

    Doris Ison Health Center - Freshly resurfaced parking lot

    Freshly resurfaced parking lot

    Doris Ison Health Center - Laboratory has almost no wait

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    Laboratory has almost no wait

    Rigoberto Franco, MD - Front office

    Rigoberto Franco, MD

    4.3(8 reviews)
    2.7 mi

    Great doctor he's honestly the best! I'd recommend to all…read morewho need a doctor in the miami,south Florida southwest area

    Visited this location to accompany my mother for her visit. To preface my comment, I was visiting…read morefrom out of state (CA). The doctor kept us waiting for 45 minutes and then entered the room to request the reason for my mom's visit (one would think he knew this answer already). He was told it was to review my mother's medications to determine what she should no longer need to take. He then threw out a few bottles. I was there to ask questions as to my mother's state of health since I was visiting. He asked where I was from, I said I was visiting from LA. Big mistake- started talking politics which is beyond unprofessional and truly uncalled for. He spent maybe 10 minutes with my mother, did not provide any physical exam, handed her husband a script written with a request for in-home care and then we were told the appointment was over and that she was scheduled to return in a month. Who writes a referral on a prescription pad? This confused her husband. To top it off, the referral was never handled. We were called to set up the referral on 11/13. My mother's appointment with the doctor was 10/24. My mother ended up in the hospital on 10/26 due to an infection she got from a wound on her leg. Had she been examined, we might have caught it sooner. I don't recommend this doctor. I live in a big city, his attitude matches it. No empathy. I am adding one star, because he was a referral from her pastor who is a kind man.

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    Rigoberto Franco, MD - Front of office

    Front of office

    Rigoberto Franco, MD - Lobby of Dr Franco

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    Lobby of Dr Franco

    Smc Medical Center - familydr - Updated May 2026

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