Prior to going in store at 4010, I did some research and had a particular sim brand in mind to…read morepurchase. When I arrived at 4010 asking the staff about sim card, they recommended brands from large telecommunication companies in Germnay, but when I wanted to purchase a particular brand of sim card which was not from one of large communication companies the staffs attitude changed. They weren't really interest in any queries I had to ask about that product and was very unhelpful and also turn unfriendly (maybe they don't get much commission from that brand). I still purchased the sim card, but had a hard time activating it because was in German, I went back to ask for help, but no help at all, not interested one bit. What is even more sad is their website for staff profiles (also includes the people who served me) claims to be helpful customer service with patience. Is anything but that, a store that is about glitz and show, but no substance.

After much comparing of prices and hemming & hawing, we finally went with t-mobile in the…read moreGesundbrunnen center to buy our new phone package. With a little wheeling & dealing - we were happy with our deal. Clumsy and extended check-out was an irritation, but no real issue as we had already invested so much time in finding the right deal for us. We soon realized they had charged us twice for the phone. WTF. We've been in contact several times and there are vague notes of their error and assurances that they will refund the money - but this has stretched into a month plus ordeal. Just return the money! You've admitted it is your mistake.

DON NIOT WASTE YOUR MONEY!!!!! this a scam to get your money…read moreLess than 0.20 Mbits.....what a waste of money. if you complain they will send you a ping test but it only communicates with them not any other websites. This company sucks so do not buy it. I have a home office and I can't even get emails. PLEASE PLEASE DO NOT DO IT THERE ARE OTHER OPTIONS FOR REAL SERVICE