Brendan Doyle I would echo Stephanie's sentiments, my dealings with Smashteck were unpleasant and frustrating. I found the agent I was dealing with (David) to be aggressive, arrogant and dismissive. I certainly will not be dealing with them again, nor would I recommend them to anyone. They say they are returning my phones, when/if I do get them, I'll be checking their condition and IMEI carefully. I tried to sell two used phones to them, I was given a price for the Samsung S5, but after I had sent them they said they would offer EUR80 less that what they had originally quoted, because the phone was locked. When I informed them that I had sent the unlock code with the phone and asked what the offer was then, David became evasive and aggressive and said take the phones back. I politely tried to enquire what was the reason for the mark down, and what was the difference between locked/unlocked price, but he was unwilling to say and his response was take the phones back. I eventually did get a price, that again was well below what I was initially told. I said I would be happy to take the phones back. I found David to be short, dismissive, aggressive, impolite, and thoroughly unpleasant to deal with. I will sell the used phones elsewhere. Not about the money, it is about the customer experience, and customer satisfaction. And I for one was not a satisfied customer. read more
