I have used this service for about 5 years. Fortunately, I have not needed the emergency services to find my pet.
Several weeks ago, I was "randomly" charged $24.95. I contacted the company immediately. It was a mystery why I was charged, but the rep suggested that they were having "problems with the system". We left it off 3 weeks ago with the agreement to apply the CC charge to a renewal. I was assured do not worry, it will renew.
Hmmmm.... I just received a "we want you back" promotional email, and my account was not updated. Reached out again, waiting to hear back. read more