Shortish version
Our…read moredog was nicked during a sanitary trim, and was was bleeding a little when we wiped the area where she was nicked. She has razor burn so severe that we had to put a cone on her to prevent her from constantly licking herself. What became very worrying was that she has not eaten much, drank very little, and has not peeped or pooped, and just lies there at home for the past 24 hours, refusing to move.
We tried speaking to the manager, Daniel, when we bumped into him at the vet, and he said "1 sec" and never got back to us. Eli (business owner) followed up while our dog was getting a x-ray to explain to us that they didn't do anything wrong and that they are not liable to pay for our dog's care, even though we never indicated in any way that we wanted them to.
No matter what, a dog who has never had any issues with grooming, should not be in this state after a sanitary trim. And no mater what, someone should have communicated to us what had happened. After what has occurred and the way the whole situation was handled, we no longer feel safe or OK leaving our dog here.
Longer version with more details below.
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I am as level headed as they come. Feel free to look at my profile, all my reviews are only 4 and 5s (And have been leaving reviews on Yelp for over a decade), and don't believe in leaving negative reviews, as I don't like the idea of negatively affecting someone's business.
I've decided to break my rule, because there are some clear issues with Dog and Bone's grooming services. Our dog gets monthly grooming, and has never had a single issue. We decided to give this D&G a try rather than our usual spot, because our initial first impression was so positive, and wanted to give them more business. But after leaving our usual instructions that we've given to every other groomer, when we received our dog, she could not stop licking her vulva. We would walk a few steps and she would start licking herself. Until finally she refused to walk anymore and I had to carry her the rest of the way home. At first I thought she was just not comfortable with the sanitary trim (which also has never happened before), but when I got home and wiped her down in that area there was BLOOD. My belief is that she was nicked and has red bumps, which looks like razor burn. I am unsure, because no one has bothered to communicate to us that anything happened. It was terrifying not knowing what had happened and needing to guess. Not only did the groomer not follow our directions, but our dog was hurt, and still not herself.
Following our arrival home, for 24 hours she has refused to eat, drink much water, and keeps on trying to nip/lick herself, and refuses to move. We sent Daniel two emails documenting everything with pictures, videos, etc. We took our dog to an Instavet next door (same owner) and she continued to not eat or poop, and bumped into Daniel when we tried to speak to him he told said us 1 minute and never bothered to return.
While our dog was getting an x-ray Eli (business owner) called us and awkwardly tried to suggest that the issue did not occur at day care or grooming, and was trying absolve himself of any wrong doing, which we did not understand, until he got to his point about not being obligated to pay for our dog's vet bill. We are deeply worried about our pet's well being, and to call us while our dog is at his vet to try and absolve themselves of any wrong doing made us so angry, due to his cold and uncaring tone. Holy crap, I could not believe what I was hearing.
All we carried about was the well being of our dog, and the call just made us feel worse. We have sent our dog to dog and bone club multiple times a week for the past month. They have completely lost our trust. Accident can happen, I can be understanding of that. But the severity, not communicating, trying to tell us that they're not liable to pay for our dog's vet bill, when we made no indication that we wanted them to pay in any shape or form, is not acceptable.
Collectively, my wife and I have spent 13 hours at the two vets this weekend, and nearly ~$800 dollars thus far in trying to diagnose and address an issue that happened on their watch, on top of a $50 sanitary trim.
Stay away, don't risk it. There are plenty of other places to go to in LIC. I will leave things off with a positive in that Sarah at the front desk is kind and super nice.