I came to this salon a few months ago to get highlights and a cut. The girl who did my hair left the bleach in for 3 hours and used a strong developer. When she was done, she was struggling to brush through my hair. When I asked her what was wrong, she said she really damaged my hair. I touched my hair and it instantly broke. Another stylist came and did a treatment and cut. I came back for a few months in attempts to fix it. Each time I have went, my hair has been okay for a little and then back to completely unmanageable. I sent an email to the head office asking for some sort of compensation as I do not feel comfortable going back to the salon. Nothing has changed with my hair at all. The person I was in contact with offered me a deep conditioning treatment and cut. After I said I did not want this, she stopped contacting me. I am extremely upset that my hair is in such horrible condition after I trusted a stylist with my hair, and I'm even more upset that they have given up on helping me to fix the mistake. read more